How to respond to the App Store and Google Play reviews

How to respond to the App Store and Google Play reviews

How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user loyalty and app installs. What are the strategies and outcomes for companies of different sizes. Reply to reviews in 2020.

Anatoly Sharifulin
Anatoly Sharifulin

Finding product fit in mobile: how to build an app that users actually need

This blog post covers what product fit in mobile app business is, discusses where the product stands in the business strategy, and provides insights on discovery methods, including app reviews study, gap search, and user interview.

Vera Rabkina
Vera Rabkina
Best Review Management Software 2020

Best Review Management Software 2020

75% of people admitted that their buying decisions receive a lot of influence from the information they discover on social media or websites. We gathered the best Review Management Software that will help you manage reviews on your business with ease.

Manan Ghadawala
Manan Ghadawala
Best Zendesk Apps for Reputation Management

Best Zendesk Apps for Reputation Management

These amazing apps for Zendesk that will help you step up your review game! Check out this thorough guide for more.

Julia Zhavnerchik
Julia Zhavnerchik
How to Increase App Revenue

How to Increase App Revenue

Reviews are the driving factor behind a decision to install your app. Question is, how do you increase your app revenue with reviews? Take a peek at this article to learn more.

Mary Kulikova
Mary Kulikova
5 Trends In Working With App Reviews in 2020

5 Trends In Working With App Reviews in 2020

Which trends defined the success of apps on Google Play and Apple Appstore in 2020? We've researched the 5 most important trends and shared the insights in this article.

Mary Kulikova
Mary Kulikova
Metrics to Measure User Engagement in Mobile Apps

Metrics to Measure User Engagement in Mobile Apps

Let's talk about the key metrics to measure user engagement in mobile apps and strategies on how to reach them.

Anastasia Khomych
Anastasia Khomych
How to Maintain Brand Reputation in App Stores. Joom's Experience.

How to Maintain Brand Reputation in App Stores. Joom's Experience.

How to work with reviews in e-commerce, including how users differ from country to country, how to respond to feedback in app stores, and how to automate the process when you handle a thousand reviews a day.

Mary Kulikova
Mary Kulikova
5 Types of App Reviews To Watch Out For

5 Types of App Reviews To Watch Out For

There's a misthought that 1-star reviews are the most important ones. However, ignoring the rest of reviews leads to overlooking hidden problems, questions, or product drawbacks. Find out which of them have the most impact on your product and users.

Mary Kulikova
Mary Kulikova
7 Challenges When Working with App Store & Google Play Reviews

7 Challenges When Working with App Store & Google Play Reviews

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We've gathered customer support related issues that make it hard to work efficiently. Why they happen and what to do about them?

Anatoly Sharifulin
Anatoly Sharifulin
How to report a concern in Google Play and App Store

How to report a concern in Google Play and App Store

Reporting a concern is an effective way to clean your app page from offensive content. It helps improve your app's average rating and conversion rate.

Mary Kulikova
Mary Kulikova
10 Zendesk Apps to Improve Your Mobile App Customer Support

10 Zendesk Apps to Improve Your Mobile App Customer Support

Zendesk marketplace is one of the best customer support platforms around. We've gathered the best Zendesk apps to help you level up your mobile app customer support.

Olga Padulosi
Olga Padulosi
5 Key Lessons To Boost Retention And Increase Engagement

5 Key Lessons To Boost Retention And Increase Engagement

Key insights from GameAnalytics industry report that will help game developers grow the engagement of their games

Ana Laura Serra
Ana Laura Serra
How is Support for the Largest Air Ticket Metasearch Engine Organized

How is Support for the Largest Air Ticket Metasearch Engine Organized

The co-founder of Usedesk and the Head of Customer Service of Aviasales talk about growing customer service from outsource to a full-house team.

Katerina Vinokhodova
Katerina Vinokhodova
How to increase user loyalty with review responses

How to increase user loyalty with review responses

How to reduce response time while increasing loyalty, attitudes, installs, and revenues when responding to reviews

Anatoly Sharifulin
Anatoly Sharifulin