Reviews are the driving factor behind a decision to install your app. Question is, how do you increase your app revenue with reviews? Take a peek at this article to learn more.
Which trends defined the success of apps on Google Play and Apple Appstore in 2019? We've researched the 5 most important trends and shared the insights in this article.
Let's talk about the key metrics to measure user engagement in mobile apps and strategies on how to reach them.
How to work with reviews in e-commerce, including how users differ from country to country, how to respond to feedback in app stores, and how to automate the process when you handle a thousand reviews a day.
There's a misthought that 1-star reviews are the most important ones. However, ignoring the rest of reviews leads to overlooking hidden problems, questions, or product drawbacks. Find out which of them have the most impact on your product and users.
Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We've gathered customer support related issues that make it hard to work efficiently. Why they happen and what to do about them?
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Reporting a concern is an effective way to clean your app page from offensive content. Usually it helps improve your conversion rate as new users don’t see this negative and more likely to download an app.
Zendesk marketplace is one of the best customer support platforms around. We've gathered the best Zendesk apps to help you level up your mobile app customer support.
Key insights from GameAnalytics industry report that will help game developers grow the engagement of their games
The co-founder of Usedesk and the Head of Customer Service of Aviasales talk about growing customer service from outsource to a full-house team.
How to reduce response time while increasing loyalty, attitudes, installs, and revenues when responding to reviews
App Store and Google Play reviews are a valuable channel of communication with users. We gathered strategies on how to respond to iOS, Android and other app store reviews and how can it increase user engagement.
Try AppFollow for boosting your mobile growth
Neglecting an app or game reviews may affect your rating, conversion rate and all marketing efforts. How to fix it using Zendesk?
Working with customers feedback is fairly considered as an important part of product development strategy. It helps in understanding your…
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