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Responding to app store reviews 101: how and where to start

Responding to app store reviews 101: how and where to start

Let’s find out how to master this peculiar way of communication with your app users and form a good ...

Vera Rabkina
Vera Rabkina

How to build a mobile app users will (continue to) love

This blog post covers what product fit in mobile app business is, discusses where the product stands...

Vera Rabkina
Vera Rabkina
Mobile Customer Success: why it matters and how you can nail it

Mobile Customer Success: why it matters and how you can nail it

Mobile customer success. Discover why it’s key for reputation management and how to make it work for...

Vera Rabkina
Vera Rabkina
How to respond to the App Store and Google Play reviews

How to respond to the App Store and Google Play reviews

How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user ...

Anatoly Sharifulin
Anatoly Sharifulin
Best Review Management Software 2020

Best Review Management Software 2020

75% of people admitted that their buying decisions receive a lot of influence from the information t...

Manan Ghadawala
Manan Ghadawala
Best Zendesk Apps for Reputation Management

Best Zendesk Apps for Reputation Management

These amazing apps for Zendesk that will help you step up your review game! Check out this thorough ...

Julia Zhavnerchik
Julia Zhavnerchik
How to retain customers and increase app revenue using reviews

How to retain customers and increase app revenue using reviews

Reviews are the driving factor behind a decision to install your app. Question is, how do you increa...

Mary Kulikova
Mary Kulikova
5 Trends In Working With App Reviews in 2020

5 Trends In Working With App Reviews in 2020

Which trends defined the success of apps on Google Play and Apple Appstore in 2020? We've researched...

Mary Kulikova
Mary Kulikova
Metrics to Measure User Engagement in Mobile Apps

Metrics to Measure User Engagement in Mobile Apps

Let's talk about the key metrics to measure user engagement in mobile apps and strategies on how to ...

Anastasia Khomych
Anastasia Khomych
5 Types of App Reviews To Watch Out For

5 Types of App Reviews To Watch Out For

There's a misthought that 1-star reviews are the most important ones. However, ignoring the rest of ...

Mary Kulikova
Mary Kulikova
7 Challenges When Working with App Store & Google Play Reviews

7 Challenges When Working with App Store & Google Play Reviews

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We...

Anatoly Sharifulin
Anatoly Sharifulin
How to report a concern in Google Play and App Store

How to report a concern in Google Play and App Store

Reporting a concern is an effective way to clean your app page from offensive content. It helps impr...

Mary Kulikova
Mary Kulikova
10 Zendesk Apps to Improve Your Mobile App Customer Support

10 Zendesk Apps to Improve Your Mobile App Customer Support

Zendesk marketplace is one of the best customer support platforms around. We've gathered the best Ze...

Olga Padulosi
Olga Padulosi
5 Key Lessons To Boost Retention And Increase Engagement

5 Key Lessons To Boost Retention And Increase Engagement

Key insights from GameAnalytics industry report that will help game developers grow the engagement o...

Ana Laura Serra
Ana Laura Serra
How is Support for the Largest Air Ticket Metasearch Engine Organized

How is Support for the Largest Air Ticket Metasearch Engine Organized

The co-founder of Usedesk and the Head of Customer Service of Aviasales talk about growing customer ...

Katerina Vinokhodova
Katerina Vinokhodova

React to user feedback and market trends faster