7 Challenges When Working with App Store & Google Play Reviews

7 Challenges When Working with App Store & Google Play Reviews

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We've gathered customer support related issues that make it hard to work efficiently. Why they happen and what to do about them?

Anatoly Sharifulin
Anatoly Sharifulin
How to report a concern in Google Play and App Store

How to report a concern in Google Play and App Store

Reporting a concern is an effective way to clean your app page from offensive content. Usually it helps improve your conversion rate as new users don’t see this negative and more likely to download an app.

Mary Kulikova
Mary Kulikova

A Guide to Conversion Rate Optimization for your App

Conversion Rate Optimization (CRO) is complex because it includes a lot of different tasks. To make the most out of your product page, you should choose a coherent design for all of these metadata elements.

Oliver Hoss
Oliver Hoss
5 Key Lessons To Boost Retention And Increase Engagement

5 Key Lessons To Boost Retention And Increase Engagement

Key insights from GameAnalytics industry report that will help game developers grow the engagement of their games

Ana Laura Serra
Ana Laura Serra
How is Support for the Largest Air Ticket Metasearch Engine Organized

How is Support for the Largest Air Ticket Metasearch Engine Organized

The co-founder of Usedesk and the Head of Customer Service of Aviasales talk about growing customer service from outsource to a full-house team.

Katerina Vinokhodova
Katerina Vinokhodova
How to increase user loyalty with review responses

How to increase user loyalty with review responses

How to reduce response time while increasing loyalty, attitudes, installs, and revenues when responding to reviews

Anatoly Sharifulin
Anatoly Sharifulin
Why and how to respond to App Store and Google Play reviews

Why and how to respond to App Store and Google Play reviews

App Store and Google Play reviews are a valuable channel of communication with users. We gathered strategies on how to respond to iOS, Android and other app store reviews and how can it increase user engagement.

Anatoly Sharifulin
Anatoly Sharifulin
How to Level Up Your Zendesk Support

How to Level Up Your Zendesk Support

Neglecting an app or game reviews may affect your rating, conversion rate and all marketing efforts. How to fix it using Zendesk?

Anatoly Sharifulin
Anatoly Sharifulin
How to optimize on reviews management for App Store & Google Play?

How to optimize on reviews management for App Store & Google Play?

Working with customers feedback is fairly considered as an important part of product development strategy. It helps in understanding your…

Evgeny Kruglov
Evgeny Kruglov