How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user loyalty and app installs. What are the strategies and outcomes for companies of different sizes. Reply to reviews in 2020.
This blog post covers what product fit in mobile app business is, discusses where the product stands in the business strategy, and provides insights on discovery methods, including app reviews study, gap search, and user interview.
75% of people admitted that their buying decisions receive a lot of influence from the information they discover on social media or websites. We gathered the best Review Management Software that will help you manage reviews on your business with ease.
These amazing apps for Zendesk that will help you step up your review game! Check out this thorough guide for more.
Reviews are the driving factor behind a decision to install your app. Question is, how do you increase your app revenue with reviews? Take a peek at this article to learn more.
Which trends defined the success of apps on Google Play and Apple Appstore in 2020? We've researched the 5 most important trends and shared the insights in this article.
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Let's talk about the key metrics to measure user engagement in mobile apps and strategies on how to reach them.
How to work with reviews in e-commerce, including how users differ from country to country, how to respond to feedback in app stores, and how to automate the process when you handle a thousand reviews a day.
There's a misthought that 1-star reviews are the most important ones. However, ignoring the rest of reviews leads to overlooking hidden problems, questions, or product drawbacks. Find out which of them have the most impact on your product and users.
Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We've gathered customer support related issues that make it hard to work efficiently. Why they happen and what to do about them?
Reporting a concern is an effective way to clean your app page from offensive content. It helps improve your app's average rating and conversion rate.
Zendesk marketplace is one of the best customer support platforms around. We've gathered the best Zendesk apps to help you level up your mobile app customer support.
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Key insights from GameAnalytics industry report that will help game developers grow the engagement of their games
The co-founder of Usedesk and the Head of Customer Service of Aviasales talk about growing customer service from outsource to a full-house team.
How to reduce response time while increasing loyalty, attitudes, installs, and revenues when responding to reviews
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