Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We've gathered customer support related issues that make it hard to work efficiently. Why they happen and what to do about them?
Reporting a concern is an effective way to clean your app page from offensive content. Usually it helps improve your conversion rate as new users don’t see this negative and more likely to download an app.
Conversion Rate Optimization (CRO) is complex because it includes a lot of different tasks. To make the most out of your product page, you should choose a coherent design for all of these metadata elements.
Key insights from GameAnalytics industry report that will help game developers grow the engagement of their games
The co-founder of Usedesk and the Head of Customer Service of Aviasales talk about growing customer service from outsource to a full-house team.
How to reduce response time while increasing loyalty, attitudes, installs, and revenues when responding to reviews
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App Store and Google Play reviews are a valuable channel of communication with users. We gathered strategies on how to respond to iOS, Android and other app store reviews and how can it increase user engagement.
Neglecting an app or game reviews may affect your rating, conversion rate and all marketing efforts. How to fix it using Zendesk?
Working with customers feedback is fairly considered as an important part of product development strategy. It helps in understanding your…
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