How does PicsArt increase their customer support efficiency with AppFollow and Zendesk

How does PicsArt increase their customer support efficiency with AppFollow and Zendesk

PicsArt’s Team Lead at User Success Team shared with us how they support users in 30 languages acros...

Olga Padulosi
Olga Padulosi
How app reviews can grow your app's LTV and lower CPI

How app reviews can grow your app's LTV and lower CPI

App rating is one of those rare metrics that influence both CAC (CPI) and LTV. User reviews can help...

Vera Rabkina
Vera Rabkina
How did ratings & reviews of popular apps change during COVID-19?

How did ratings & reviews of popular apps change during COVID-19?

Let's dive into ratings & reviews changes of apps from Health & Fitness, Entertainment, Business, Na...

Gaurav Belani
Gaurav Belani
How Figma wins their customers. Interview with Jason Pearson, Figma's Head of Product Support

How Figma wins their customers. Interview with Jason Pearson, Figma's Head of Product Support

When you make it about your customers you win. In the era of high competition, you need to stand ou...

Olga Padulosi
Olga Padulosi
Responding to app store reviews 101: how and where to start

Responding to app store reviews 101: how and where to start

Let’s find out how to master this peculiar way of communication with your app users and form a good ...

Vera Rabkina
Vera Rabkina
Mobile Customer Success: why it matters and how you can nail it

Mobile Customer Success: why it matters and how you can nail it

Mobile customer success. Discover why it’s key for reputation management and how to make it work for...

Vera Rabkina
Vera Rabkina
How to respond to the App Store and Google Play reviews

How to respond to the App Store and Google Play reviews

How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user ...

Anatoly Sharifulin
Anatoly Sharifulin
Best Review Management Software 2020

Best Review Management Software 2020

75% of people admitted that their buying decisions receive a lot of influence from the information t...

Manan Ghadawala
Manan Ghadawala
Best Zendesk Apps for Reputation Management

Best Zendesk Apps for Reputation Management

These amazing apps for Zendesk that will help you step up your review game! Check out this thorough ...

Julia Zhavnerchik
Julia Zhavnerchik
How to retain customers and increase app revenue using reviews

How to retain customers and increase app revenue using reviews

Reviews are the driving factor behind a decision to install your app. Question is, how do you increa...

Mary Kulikova
Mary Kulikova
5 Trends In Working With App Reviews in 2020

5 Trends In Working With App Reviews in 2020

Which trends defined the success of apps on Google Play and Apple Appstore in 2020? We've researched...

Mary Kulikova
Mary Kulikova
Metrics to Measure User Engagement in Mobile Apps

Metrics to Measure User Engagement in Mobile Apps

Let's talk about the key metrics to measure user engagement in mobile apps and strategies on how to ...

Anastasia Khomych
Anastasia Khomych
5 Types of App Reviews To Watch Out For

5 Types of App Reviews To Watch Out For

There's a misthought that 1-star reviews are the most important ones. However, ignoring the rest of ...

Mary Kulikova
Mary Kulikova
Top 7 challenges of mobile data management and analysis in App Store Connect and Google Play Console

Top 7 challenges of mobile data management and analysis in App Store Connect and Google Play Console

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We...

Anatoly Sharifulin
Anatoly Sharifulin
How to report a concern in Google Play and App Store

How to report a concern in Google Play and App Store

Reporting a concern is an effective way to clean your app page from offensive content. It helps impr...

Mary Kulikova
Mary Kulikova

React to user feedback and market trends faster