--- title: App Review Management for TrustPilot reviews | AppFollow description: Using our best-in-class workflow automation, level up your apps' response strategy for reviews & provide great customer experiences on the app stores. image: https://get.appfollow.io/hubfs/Banner%20%288%29.jpg --- [![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg) ![AppFollow](https://cdn.appfollow.io/assets/site/img/logo-mini.svg)](https://appfollow.io) Platform [App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp) Solutions [Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions) [Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers) Resources [Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) [Pricing](https://appfollow.io/pricing) Contact sales [Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup) [![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg)](https://appfollow.io) Platform ![](https://cdn.appfollow.io/assets/site/img/union.svg) [App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp) Solutions ![](https://cdn.appfollow.io/assets/site/img/union.svg) [Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions) [Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers) Resources ![](https://cdn.appfollow.io/assets/site/img/union.svg) [Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) [Pricing](https://appfollow.io/pricing) Contact sales [Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup) # For apps of any size, in any industry Fix poor reviews with automation and AI so you can focus on building instead. Be more visible in the app stores and beyond, with a stellar app rating. Works for any app, any team, any size company. [Try AppFollow today](https://watch.appfollow.io/signup) # Trusted by top companies and millions of apps ![Media Markt Saturn](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Media%20Markt%20Saturn.png?width=600&height=240&name=Media%20Markt%20Saturn.png) ![Wargaming](https://get.appfollow.io/hs-fs/hubfs/wargaming-Nov-26-2025-02-21-35-1968-PM.png?width=352&height=128&name=wargaming-Nov-26-2025-02-21-35-1968-PM.png) ![G5](https://get.appfollow.io/hs-fs/hubfs/g5%20entertainment-1.png?width=352&height=128&name=g5%20entertainment-1.png) ![miro](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/miro.png?width=176&height=64&name=miro.png) ![Standard Bank](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Standard%20Bank.png?width=360&height=140&name=Standard%20Bank.png) ![Opera](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Opera.png?width=176&height=64&name=Opera.png) ![easybrain](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/easybrain.png?width=176&height=64&name=easybrain.png) ![Volkswagen](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Volkswagen.png?width=600&height=240&name=Volkswagen.png) [See more customer stories](https://appfollow.io/customers) → # By industry ## [Business apps](https://appfollow.io/business-apps) Maintain top ratings while running support with a tiny team. Automate 70% of responses. ## [Entertainment apps](https://appfollow.io/entertainment-apps) Handle massive review volumes without growing your team. Stop repetitive work. ## [Finance apps](https://appfollow.io/finance-apps) Catch complaints before they hurt your rating. Talk to users in any language instantly. ## [Gaming apps](https://appfollow.io/gaming-apps) Keep players happy at scale. Extract insights and automate support to maintain high ratings. ## [Lifestyle apps](https://appfollow.io/lifestyle-apps) Build a 4.5+ star reputation. Personalize responses at scale across all languages. ## [Travel apps](https://appfollow.io/travel-apps) Handle review spikes without panic. Cut response time by 90% with automation. ## [Shopping apps](https://appfollow.io/shopping-apps) Process thousands of reviews automatically. Track sentiment before it sinks conversions. ## 1 ## 1 # By company stage ## [Enterprise](https://appfollow.io/enterprise-apps) Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics. ## [Scale-ups](https://appfollow.io/growing-apps) Turn feedback into your advantage. 3x faster ASO cycles and 40% higher conversion rates. ## [Publishers](https://appfollow.io/app-publishers) Manage dozens of apps like one. 80% automation coverage across your entire portfolio. # By team ## [Leadership](https://get.appfollow.io/leadership?hsLang=en) Get a complete overview of your apps, actionable insights, and reports on daily, weekly, and monthly basis ## [Support teams](https://appfollow.io/support-teams) Handle tickets faster. Save 4 hours daily per agent and respond 50% faster. ## [Product teams](https://appfollow.io/product-teams) Turn complaints into insights. Base your roadmap on actual user needs, not hunches. ## [Marketing teams](https://appfollow.io/marketing-teams) Stop optimizing in the dark. Get higher rankings through data and competitive intelligence. # Respond, analyze, and grow faster with AI ![AI replies](https://get.appfollow.io/hubfs/Generate%20AI%20reply%2c%20smaller%2c%20focus.png "AI replies") ## AI replies Set up AI responses that adapt to different review types, star ratings, and customer issues. Successful Shopping apps typically automate 60-80% of review responses, freeing teams to focus on complex problems. Works across all major app stores in 35+ languages. ## Auto-tags Stop manually sorting reviews. Auto-tags categorize feedback by product issues, shipping problems, payment concerns, and feature requests. See patterns across thousands of reviews instantly instead of reading each one individually. ![Auto-tags](https://get.appfollow.io/hubfs/Semantic%2c%20tags%20history.png "Auto-tags") ![AI summaries](https://get.appfollow.io/hubfs/AI%20summary.png "AI summaries") ## AI summaries Get clear insights from massive review volumes. AI analyzes thousands of comments daily and delivers actionable summaries about app performance, customer pain points, and trending issues. Know what matters without reading every single review. ![g5 entertainment](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/g5%20entertainment-Nov-26-2025-01-42-24-8075-PM.png?width=1200&length=1200&name=g5%20entertainment-Nov-26-2025-01-42-24-8075-PM.png)   *"We’ve seen a **24% reduction in time spent on repetitive tasks** since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."*   Customer Support Team at **G5 Entertainment**   ![Supersonic/Unity](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/Unity-Nov-26-2025-01-42-24-8429-PM.png?width=1200&length=1200&name=Unity-Nov-26-2025-01-42-24-8429-PM.png)   *"As a mobile games publisher managing over 100 games across app stores, **AppFollow has changed the way we engage with our players**. Their AI-powered review reply automation has streamlined the process of managing thousands of player reviews, saving us significant time while ensuring fast, high-quality engagement with our community."*   Ofer Regev, Product Manager at **Supersonic/Unity** ![Opera](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/Opera-Nov-26-2025-01-42-24-8189-PM.png?width=1200&length=1200&name=Opera-Nov-26-2025-01-42-24-8189-PM.png)   *"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to **work more efficiently and handle a greater number of tickets** in their allocated time."*    Miyuki Barsk, Mobile Products Customer Support Lead at **Opera** ![eToro](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/eToro-2.png?width=1200&length=1200&name=eToro-2.png)   *"AI is reshaping the world of investing, enabling us to deliver better tools and a more personalized experience. It allows us to **analyze feedback in real-time** so we can continually optimize our offering."*   Hanan Mishurin, Digital Platforms Team Lead at **eToro** React to user feedback and market trends faster Get started for free Company - [About](https://appfollow.io/about) - [Pricing](https://appfollow.io/pricing) - [Consultancy](https://appfollow.io/asoconsulting) - [Customers](https://appfollow.io/customers) - [Team](https://appfollow.io/team) - [Contact us](https://appfollow.io/contact) - [For partners](https://appfollow.io/partners) - [AI & LLM Guide](https://appfollow.io/ai-llm-guide) Platform - [Monitor app performance](https://appfollow.io/monitor-app-performance) - [App Store Optimization](https://appfollow.io/aso) - [AI Review Management](https://appfollow.io/app-review-management-tool) - [Workflow Automation](https://appfollow.io/workflow-automation) - [Consoles Data Aggregator](https://appfollow.io/consoles) - [App Competitor Analysis](https://appfollow.io/app-competitor-analysis) - [Product Roadmaps](https://appfollow.io/product-roadmaps-for-mobile-app-market) - [Top Chart Rankings](https://appfollow.io/rankings) - [AppFollow MCP & AI Toolkit](https://appfollow.io/mcp) Solutions - [Customer Support](https://appfollow.io/customer-support) - [ASO & Marketing](https://appfollow.io/marketing) - [Product Managers](https://appfollow.io/product-managers) - [Gaming Companies](https://appfollow.io/gaming) - [Enterprise](https://appfollow.io/enterprise) Resources - [Blog](https://appfollow.io/blog) - [Webinars](https://appfollow.io/webinars) - [Academy](https://appfollow.io/appfollow-for-reviews-management-aso) - [Glossary](https://appfollow.io/glossary) - [Help Center](https://support.appfollow.io) - [Trust Center](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) - [API](https://appfollow.io/appfollow-api) - [Free ASO Tools](https://appfollow.io/free-aso-tools) How we compare - [AppFollow vs Native consoles](https://appfollow.io/compare-appfollow-vs-native-consoles) - [AppFollow vs App Store Connect](https://appfollow.io/compare-appfollow-vs-app-store-connect) - [AppFollow vs Google Play Console](https://appfollow.io/compare-appfollow-to-google-play-console) - [AppFollow vs In-house](https://appfollow.io/compare-appfollow-to-in-house-solutions) - [AppFollow vs Appfigures](https://appfollow.io/compare-appfollow-vs-appfigures) - [AppFollow vs Appbot](https://appfollow.io/compare-appfollow-vs-appbot) - [AppFollow vs AppTweak](https://appfollow.io/compare-appfollow-vs-apptweak) - [More](https://appfollow.io/appfollow-comparisons) Integrations - [App Store Connect](https://appfollow.io/ios-app-analytics) - [Google Play Console](https://appfollow.io/googleplay-analytics) - [Steam](https://appfollow.io/steam) - [Trustpilot](https://appfollow.io/trustpilot) - [Zendesk](https://appfollow.io/zendesk) - [Slack](https://appfollow.io/slack) - [Salesforce](https://appfollow.io/salesforce) - [Helpshift](https://appfollow.io/helpshift) - [More](https://appfollow.io/integrations) [System status](https://status.appfollow.io) [Terms](https://appfollow.io/terms) [Privacy policy](https://appfollow.io/privacy) Join our communities: [![AppFollow logo](https://cdn.appfollow.io/assets/site/img/purple-logo.svg)](https://appfollow.io) AppFollow © 2015-2026. Built with ![love](https://cdn.appfollow.io/assets/2/img/white-heart.png) remotely The ultimate platform to help your product thrive in the mobile market Elevate your review management strategy. Communicate with users from a single place. Gain actionable product insights. Improve visibility and increase organic growth. Track key metrics. Stay ahead of the competition. Be the first to know about mobile trends and market changes. Trusted by 100,000+ product teams worldwide ![get-in-touch-logos](https://cdn.appfollow.io/assets/site/img/get-in-touch/logos_v2.png) Contact us ✉️ ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack." }, "name" : "What can I do with Trustpilot inside AppFollow?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace." }, "name" : "How do I connect my Trustpilot account?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status." }, "name" : "Can I reply to Trustpilot reviews directly from AppFollow?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools." }, "name" : "How does this differ from using Trustpilot alone?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up." }, "name" : "How to search Trustpilot reviews?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow." }, "name" : "Can companies remove bad Trustpilot reviews?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis." }, "name" : "How do I download all Trustpilot reviews?" } ] } ```