Average estimated ROI from using AppFollow for reviews management is 850%
Save time for the customer support department – 4h/day on average
Reduce the time of the first response to app reviews by 50% on average
Sort through user reviews and respond fast with advanced filters and bulk action.
Automate customer support with auto-translation, auto-tagging, and auto-replies.
Track performance, KPIs, and SLAs of your customer support team.
Use API or integrations with help desks to handle reviews where convenient for you.
Build custom integrations using AppFollow API to pass the data specific to your workflows or choose from 10+ integrations with services you already use.
Receive reports and notifications where suit you best – in email, Slack, Microsoft Teams, Salesforce, or Zendesk.
Single Sign-On (SSO)
for increased productivity and reduced help desk costs
Priority support in a dedicated channel in messengers you use
Building custom reports with extensive API for standardizing your analytics data
Custom features and reports based on your requests
Dedicated Customer Success Manager to help you reach your goals and KPIs with AppFollow
Onboarding and training for each team member
Flexible setup of roles and permissions
Dedicated server for enhanced performance and security
Single Sign-On (SSO) for increased productivity and reduced help desk costs
Priority support in a dedicated channel in messengers you use
Flexible setup of roles and permissions
Dedicated server for enhanced performance and security
Onboarding and training for each team member
Building custom reports with extensive API for standardizing your analytics data
Dedicated Customer Success Manager to help you reach your goals and KPIs with AppFollow
Custom features and reports based on your requests
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!
AppFollow does a really good job of helping integrate manual and automated efforts. The automation - specifically the tags - brings to attention things that wouldn't otherwise be spotted if analysis of the feedback was being done manually. Since implementing automation tools, we can now tackle 35% to 50% of reviews. And our response time has decreased by more than 10 times.
AppFollow allows us to better understand how our players perceive our games and can quickly spot any pain points and address them to the teams in charge, helping players to actively reach a better gaming experience. 62% of ratings from reviews increased after a response. We also saw a 10x increase in average response time after starting using AppFollow.
AppFollow has a great product, Customer Support, and Customer Success teams. As a result of this partnership with the AppFollow team, we’ve been able to build stronger relationships with our customers.
AppFollow helps us respond to 45-50% of reviews automatically, with 80% tagged automatically as well. Now, we can manage two large apps in one place and cut down on time spent review reviews without a drop in productivity.
AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed. We managed to decrease our average response time by 8.5 times, increase app rating and sentiment score after we started using AppFollow.
