What can I do with Trustpilot inside AppFollow?

Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack.

How do I connect my Trustpilot account?

Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace.

Can I reply to Trustpilot reviews directly from AppFollow?

Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status.

How does this differ from using Trustpilot alone?

AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools.

How to search Trustpilot reviews?

Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up.

Can companies remove bad Trustpilot reviews?

No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow.

How do I download all Trustpilot reviews?

Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis.

Compare AppFollow to appfigures

"We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."

Customer Support Team at G5 Entertainment

"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time."

Miyuki Barsk, Mobile Products Customer Support Lead at Opera

"Using automation helps us reply faster to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."

Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa

"AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed."

Lauren Wade, Head of Community Management at Kolibri Games

AppFollow focuses on review management and customer relationship automation, while Appfigures specializes in market intelligence and app analytics. AppFollow helps you respond to reviews automatically and manage customer support workflows. appfigures provides download estimates, revenue tracking, and competitive market analysis.

Appfigures tracks 4.4 million apps with accurate download and revenue estimates - that's their specialty. AppFollow provides competitor monitoring and market insights, and also automating customer feedback workflows. If you need sophisticated app market data, Appfigures might be the better choice, whereas AppFollow covers everything.

No. Appfigures displays and filters reviews but doesn't automate responses or provide workflow management for customer support teams. You still need to manually reply to each review. AppFollow's AI handles automated responses, team collaboration, and complete review workflow automation. If managing customer feedback is a priority, AppFollow is built for that purpose.

AppFollow starts at $139/month with a free plan available, making it more accessible for smaller teams and startups. Appfigures uses premium pricing that reflects their comprehensive market intelligence capabilities. For teams primarily focused on customer support and review management rather than market analysis, AppFollow provides better value for the core features most teams use daily.

AppFollow vs. Appfigures

85% of teams see faster response times in week one

Teams handle 3x more reviews without hiring more people

$50K saved annually with automation and AI on average

Why teams switch from analytics to action

Built for teams, not just analysts

FAQ

What's the main difference between AppFollow and Appfigures?

Can AppFollow provide the same download and revenue estimates as Appfigures?

Does Appfigures offer automated review management like AppFollow?

Which platform is more cost-effective for small teams?