Ratings & Reviews Dashboard
A unified inbox to reply to all app reviews
Customer support KPI and SLA tracking
Integration with help desks including Zendesk, Helpshift, Salesforce, and more
ASO Dashboard with major KPIs
Metrics to measure ASO success
Keyword popularity trends
Keyword research automation using real-time data with difficulty score and other keyword metrics
Marketing insights on app visibility
App page optimization tools
Downloads & Revenue dashboard to see the bottom line for your apps
AI-driven analysis of user feedback
Custom alerts about specific reviews (bugs, feature requests, and more)
All consoles data in one place
Customization of tags, alerts, and API calls
Integration with email, Slack, Zendesk, Webhook, and 33 more services
Google Play, App Store, Amazon Store, Mac App Store, Microsoft Store
Over 60,000 leading companies from all over the world trust AppFollow with their growth
When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible tool that meets the needs of ASO, Product, and Support. In our company, we use AppFollow to work with ASO and Support, as well as for monitoring our competitors. I think it’s great that the company combines different areas of your app, so that different teams can share a single tool and data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
In the meanwhile, check latest insights
on mobile business
Let's dive into ratings & reviews changes of apps from Health & Fitness, Entertainment, Business, Navigation, and News categories.
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