--- title: Compare AppFollow to Appbot | AppFollow description: Using our best-in-class workflow automation, level up your apps' response strategy for reviews & provide great customer experiences on the app stores. image: https://get.appfollow.io/hubfs/Banner%20%288%29.jpg --- [![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg) ![AppFollow](https://cdn.appfollow.io/assets/site/img/logo-mini.svg)](https://appfollow.io) Platform [App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp) Solutions [Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions) [Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers) Resources [Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) [Pricing](https://appfollow.io/pricing) Contact sales [Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup) [![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg)](https://appfollow.io) Platform ![](https://cdn.appfollow.io/assets/site/img/union.svg) [App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp) Solutions ![](https://cdn.appfollow.io/assets/site/img/union.svg) [Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions) [Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers) Resources ![](https://cdn.appfollow.io/assets/site/img/union.svg) [Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) [Pricing](https://appfollow.io/pricing) Contact sales [Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup) # The Appbot alternative that also does ASO Appbot classifies review text better than almost anything on the market, and our own research says so. What it does not do is keywords, rankings, or anything else outside the review feed. AppFollow covers reviews and ASO from one subscription, with tagging rules, approval queues, helpdesk routing and an MCP server on every plan rather than only the $166 tier. [Create free account](https://watch.appfollow.io/signup) ![Opera](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Opera.png?width=176&height=64&name=Opera.png) ![Standard Bank](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Standard%20Bank.png?width=360&height=140&name=Standard%20Bank.png) ![wargaming-1](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/wargaming-1.png?width=176&height=64&name=wargaming-1.png) ![g5 entertainment](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/g5%20entertainment.png?width=176&height=64&name=g5%20entertainment.png) ![azur games](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/azur%20games.png?width=176&height=64&name=azur%20games.png) ![flo](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/flo.png?width=176&height=64&name=flo.png) ![lazada](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/lazada.png?width=176&height=64&name=lazada.png) ![miro](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/miro.png?width=176&height=64&name=miro.png) | Features | AppFollow | Appbot | | --- | --- | --- | | **Built for** The job each platform was designed around. This row decides most of the others | Reviews and ASO Both jobs from one subscription | Review analytics Sentiment and classification, nothing else | | **ASO and keyword work** Keyword discovery, rank tracking, category positions, and featuring monitoring | ✓ 45M+ keyword database | ✗ No keywords, rankings or estimates | | **Sentiment, topic and emotion classification** How finely review text is sorted into themes, moods and custom categories | Strong 30+ categories and custom semantic tags | ✓ Deeper: topics, custom topics and emotions, 93%+ reported accuracy | | **Auto-tagging rules** Rule-based tagging that runs every 10 minutes across untagged reviews from the last 14 days | ✓ | Limited Custom Topics rather than tagging rules | | **Automated Report a Concern** Flag spam, offensive, and fraudulent reviews to the stores at scale | ✓ | ✗ | | **Reply effect tracking** Count the rating updates that followed a reply, within a 3-month window | ✓ | ✗ | | **Agent and automation performance** Reply time, CSAT, and tags applied, broken down per person and per automation rule | ✓ | ✗ | | **Helpdesk routing** Send reviews to Zendesk, Salesforce, Helpshift, Intercom, Front, Help Scout, and MS Teams | ✓ | Limited Slack, MS Teams, Zendesk, Google Chat and webhooks | | **MCP server for AI assistants** Query live data from Claude, ChatGPT, Gemini, Perplexity or Cursor. Both are vendor-official and neither needs an API key. The difference is which plan unlocks it | ✓ Any plan, Owner or Admin; Google OAuth, no key | Large plan and up From $166/mo billed annually; Small and Medium cannot connect | | **Packaged AI workflows** Ready-made analyst workflows that return the same report shape every time, run as slash commands | ✓ /feedback-analysis and /aso-analysis, open source | Limited Ask Appbot natural-language querying on Large and up | | **API access** Pull your data into your own dashboards and pipelines | ✓ Included with your plan | Separate paid add-on | | **Unlimited users on every plan** Add the whole team without per-seat pricing or upgrade gates | ✓ | Not publicly stated | | **Free plan** Start using the product without a card or a sales call | ✓ Free plan + 10-day trial | 14-day trial only | | **Entry price** Cheapest paid tier, and the tier that unlocks the AI features | From $19/mo Essential $179/mo; MCP on every tier | From $49/mo Medium $99; MCP needs Large from $166 | | **AI replies and auto-replies** Draft replies with AI, save canned answers, and run rules that reply overnight. Both platforms do this | ✓ | ✓ AI Replies and Auto Replies | | **Competitor review tracking** Benchmark your ratings and sentiment against rival apps. Both platforms do this | ✓ | ✓ | | **Store coverage beyond the big two** Which extra stores each one pulls reviews from. The lists differ rather than one being longer | ✓ Galaxy Store, Huawei AppGallery, Amazon, Microsoft Store, Trustpilot | ✓ Mac App Store, Microsoft Store, Amazon | | **Mac App Store reviews** Pull and analyze reviews for desktop Mac apps | ✗ | ✓ | | **Version comparison** See exactly how sentiment moved between one release and the next | Limited Trends over time rather than release-to-release | ✓ | | **Depth of review history** How far back the archive goes for trend work | 365 days on Essential Longer on higher tiers | ✓ Years of history | \* Comparison data is based on the analysis made in Q1, 2026 [![See more comparisons](https://get.appfollow.io/hs-fs/hubfs/ee%20more%20comparisons.png?width=360&height=87&name=ee%20more%20comparisons.png "See more comparisons")](https://appfollow.io/appfollow-comparisons) 85% of teams see faster response times in week one Teams handle 3x more reviews without hiring more people $50K saved annually with automation and AI on average [![ASO](https://get.appfollow.io/hs-fs/hubfs/113.png?width=2000&height=147&name=113.png "ASO")](https://calendly.com/d/cyjs-5zy-9dw/aso-consulting-call) ## Why teams switch from analytics to action [![Works better](https://get.appfollow.io/hubfs/Frame%204435137.png "Works better")](https://appfollow.io/guides/how-to-manage-app-reviews-at-scale) Works better without being harder AppFollow gives you customer management tools that work faster, better, and across any audience.  You don't choose between powerful features and ease of use. Smart automation handles routine responses while advanced workflows are a few clicks away. ## Why teams switch from analytics to action ![AI auto-replies](https://get.appfollow.io/hs-fs/hubfs/Icon-4.png?width=80&height=80&name=Icon-4.png "AI auto-replies") ASO in the same subscription Appbot has no keywords, no rankings, no featuring monitoring and no estimates. If ASO is part of your job it needs a second tool and a second bill. AppFollow puts keyword discovery across a 45M+ database, category rankings and competitor tracking next to the review feed. ![Cross-platform reviews](https://get.appfollow.io/hs-fs/hubfs/Frame%204435139.png?width=80&height=80&name=Frame%204435139.png "Cross-platform reviews") An MCP server on every plan Appbot gates its MCP and Ask Appbot behind the Large plan, from $166 a month billed annually, so Small and Medium subscribers cannot connect at all. AppFollow opens its MCP to any Owner or Admin on any plan, including the free one, signing in with Google and no API key. ![Smart analytics](https://get.appfollow.io/hs-fs/hubfs/Icon-3.png?width=80&height=80&name=Icon-3.png "Smart analytics") The workflow around the reply Both tools draft AI replies and run auto-replies. AppFollow adds what surrounds them: auto-tagging rules every 10 minutes, Report a Concern for fraudulent reviews, approval queues, reply effect tracking, and routing into Zendesk, Salesforce, Helpshift, Intercom, Front or Help Scout. ![Team workflows](https://get.appfollow.io/hs-fs/hubfs/Frame%204435139-3.png?width=80&height=80&name=Frame%204435139-3.png "Team workflows") Where Appbot is genuinely better Classification depth. Topics, custom topics and emotions at a reported 93%+ accuracy, across years of history, plus Mac App Store coverage and release-to-release version comparison. If sorting review text is the entire job and ASO belongs to someone else, Appbot is the stronger choice and we would rather say so here than have you find out later. ## Built for teams, not just analysts Customer success needs teamwork.  AppFollow has automated tagging, bulk reply actions, team performance dashboards, and workflow integrations that help support, product, and marketing teams work together. ![Built for teams](https://get.appfollow.io/hs-fs/hubfs/1424.png?width=2000&height=1407&name=1424.png "Built for teams") ![iso-certified](https://get.appfollow.io/hubfs/iso-certified.png "iso-certified") ![g2-badges](https://get.appfollow.io/hubfs/g2-badges.png "g2-badges") ![Rollic Games](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/unnamed-1.png?width=1200&length=1200&name=unnamed-1.png)   *"**We chose AppFollow over Appbot** for superior support, advanced integrations, and a scalable cost model."*   Player Support at **Rollic Games** ![g5 entertainment](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/g5%20entertainment-Nov-13-2025-07-04-49-2494-AM.png?width=1200&length=1200&name=g5%20entertainment-Nov-13-2025-07-04-49-2494-AM.png)   *"We’ve seen a **24% reduction in time spent on repetitive tasks** since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."*   Customer Support Team at **G5 Entertainment** ![Opera](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/Opera-Nov-13-2025-07-07-20-6793-AM.png?width=1200&length=1200&name=Opera-Nov-13-2025-07-07-20-6793-AM.png)   *"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to **work more efficiently and handle a greater number of tickets** in their allocated time."*    Miyuki Barsk, Mobile Products Customer Support Lead at **Opera** ![Standard Bank](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/Standard%20Bank.png?width=1200&length=1200&name=Standard%20Bank.png)   *"**Using automation helps us reply faster** to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."*   Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa ![kolibri games](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/kolibri%20games.png?width=1200&length=1200&name=kolibri%20games.png)   *"**AppFollow automatically organizes actionable insights** for us right away, with little time or resources on our side needed."*   Lauren Wade, Head of Community Management at **Kolibri Games** ## FAQ: AppFollow as an Appbot alternative ### What is the main difference between AppFollow and Appbot? Scope. Appbot does review analytics and does it deeply, with no ASO at all: no keywords, no rankings, no download or revenue estimates. AppFollow covers reviews and ASO from one subscription, and adds the operational layer around replying, tagging rules, approval queues, helpdesk routing and reporting on the team. ### Which one classifies reviews better? Appbot, on depth. Their model tags sentiment, topics, custom topics and emotions at a reported 93%+ accuracy, over years of history. Our own published comparison of app store MCP servers says the same thing. AppFollow's 30+ semantic categories and custom tags are strong, but if classification depth is the whole brief, Appbot is the better tool. ### Which is cheaper, AppFollow or Appbot? AppFollow at the entry, and the gap widens if you want AI features. Appbot runs Small at $49, Medium at $99 and Large from $166, billed annually, and API access is a separate paid add-on. AppFollow starts at $19 for the ASO plan, $179 for Essential, with unlimited users and API included. ### Can I use AppFollow or Appbot inside Claude or ChatGPT? Both ship a vendor-official MCP server and neither needs an API key, which is unusual. The catch is the tier. Appbot only exposes its MCP and Ask Appbot on the Large plan and up, from $166 a month, so Small and Medium subscriptions cannot connect. AppFollow's MCP is open to any Owner or Admin on any plan, including the free one. ### Does Appbot reply to reviews? Yes. AI Replies, canned replies and Auto Replies that run on your own rules overnight are all there, so replying is not a gap. What AppFollow adds around it is Report a Concern for fraudulent reviews, reply effect tracking, agent performance reporting, and routing into Zendesk, Salesforce, Helpshift, Intercom, Front or Help Scout. ### Which covers more stores? Different lists rather than a longer one. Both cover the App Store, Google Play, Amazon and Microsoft Store. Appbot adds the Mac App Store, which AppFollow does not. AppFollow adds Samsung Galaxy Store, Huawei AppGallery and Trustpilot. If you publish a Mac desktop app, that row decides it. ### What is the best Appbot alternative? AppFollow, if you need ASO alongside reviews or the operational workflow around replying. If reviews and sentiment really are the whole job and you have the budget for the Large plan, Appbot is a good tool and switching away from it for classification alone would be a downgrade. React to user feedback and market trends faster Get started for free Company - [About](https://appfollow.io/about) - [Pricing](https://appfollow.io/pricing) - [Consultancy](https://appfollow.io/asoconsulting) - [Customers](https://appfollow.io/customers) - [Team](https://appfollow.io/team) - [Contact us](https://appfollow.io/contact) - [For partners](https://appfollow.io/partners) - [AI & LLM Guide](https://appfollow.io/ai-llm-guide) Platform - [Monitor app performance](https://appfollow.io/monitor-app-performance) - [App Store Optimization](https://appfollow.io/aso) - [AI Review Management](https://appfollow.io/app-review-management-tool) - [Workflow Automation](https://appfollow.io/workflow-automation) - [Consoles Data Aggregator](https://appfollow.io/consoles) - [App Competitor Analysis](https://appfollow.io/app-competitor-analysis) - [Product Roadmaps](https://appfollow.io/product-roadmaps-for-mobile-app-market) - [Top Chart Rankings](https://appfollow.io/rankings) - [AppFollow MCP & AI Toolkit](https://appfollow.io/mcp) Solutions - [Customer Support](https://appfollow.io/customer-support) - [ASO & Marketing](https://appfollow.io/marketing) - [Product Managers](https://appfollow.io/product-managers) - [Gaming Companies](https://appfollow.io/gaming) - [Enterprise](https://appfollow.io/enterprise) Resources - [Blog](https://appfollow.io/blog) - [Webinars](https://appfollow.io/webinars) - [Academy](https://appfollow.io/appfollow-for-reviews-management-aso) - [Glossary](https://appfollow.io/glossary) - [Help Center](https://support.appfollow.io) - [Trust Center](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) - [API](https://appfollow.io/appfollow-api) - [Free ASO Tools](https://appfollow.io/free-aso-tools) How we compare - [AppFollow vs Native consoles](https://appfollow.io/compare-appfollow-vs-native-consoles) - [AppFollow vs App Store Connect](https://appfollow.io/compare-appfollow-vs-app-store-connect) - [AppFollow vs Google Play Console](https://appfollow.io/compare-appfollow-to-google-play-console) - [AppFollow vs In-house](https://appfollow.io/compare-appfollow-to-in-house-solutions) - [AppFollow vs Appfigures](https://appfollow.io/compare-appfollow-vs-appfigures) - [AppFollow vs Appbot](https://appfollow.io/compare-appfollow-vs-appbot) - [AppFollow vs AppTweak](https://appfollow.io/compare-appfollow-vs-apptweak) - [More](https://appfollow.io/appfollow-comparisons) Integrations - [App Store Connect](https://appfollow.io/ios-app-analytics) - [Google Play Console](https://appfollow.io/googleplay-analytics) - [Steam](https://appfollow.io/steam) - [Trustpilot](https://appfollow.io/trustpilot) - [Zendesk](https://appfollow.io/zendesk) - [Slack](https://appfollow.io/slack) - [Salesforce](https://appfollow.io/salesforce) - [Helpshift](https://appfollow.io/helpshift) - [More](https://appfollow.io/integrations) [System status](https://status.appfollow.io) [Terms](https://appfollow.io/terms) [Privacy policy](https://appfollow.io/privacy) Join our communities: [![AppFollow logo](https://cdn.appfollow.io/assets/site/img/purple-logo.svg)](https://appfollow.io) AppFollow © 2015-2026. Built with ![love](https://cdn.appfollow.io/assets/2/img/white-heart.png) remotely The ultimate platform to help your product thrive in the mobile market Elevate your review management strategy. Communicate with users from a single place. Gain actionable product insights. Improve visibility and increase organic growth. Track key metrics. Stay ahead of the competition. Be the first to know about mobile trends and market changes. Trusted by 100,000+ product teams worldwide ![get-in-touch-logos](https://cdn.appfollow.io/assets/site/img/get-in-touch/logos_v2.png) Contact us ✉️ ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack." }, "name" : "What can I do with Trustpilot inside AppFollow?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace." }, "name" : "How do I connect my Trustpilot account?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status." }, "name" : "Can I reply to Trustpilot reviews directly from AppFollow?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools." }, "name" : "How does this differ from using Trustpilot alone?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up." }, "name" : "How to search Trustpilot reviews?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow." }, "name" : "Can companies remove bad Trustpilot reviews?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis." }, "name" : "How do I download all Trustpilot reviews?" } ] } ```