What can I do with Trustpilot inside AppFollow?

Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack.

How do I connect my Trustpilot account?

Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace.

Can I reply to Trustpilot reviews directly from AppFollow?

Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status.

How does this differ from using Trustpilot alone?

AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools.

How to search Trustpilot reviews?

Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up.

Can companies remove bad Trustpilot reviews?

No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow.

How do I download all Trustpilot reviews?

Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis.

Compare AppFollow to native consoles

Native consoles like Google Play Console, App Store Connect, Samsung Galaxy Store, and Huawei AppGallery require separate management, creating inefficiency and missed opportunities. AppFollow unifies all platforms into one dashboard with automated workflows, saving teams hours daily while ensuring no customer feedback is missed. The productivity gains typically justify the cost within the first month.

AppFollow complements rather than replaces native consoles for app publishing and development tasks. You still need native consoles for app submission, store-specific features, and official development workflows. However, AppFollow provides superior customer relationship management by unifying review handling, automated responses, and team collaboration across all platforms.

Managing multiple native consoles separately requires constant platform switching, duplicate work, and fragmented customer insights. AppFollow's unified approach provides complete visibility, consistent automation, and streamlined workflows across Google Play Console, App Store Connect, Samsung store, and other platforms. Teams report 80% time savings on review management tasks.

While native consoles are technically free, the time costs are substantial. Teams spend hours daily switching between platforms, manually responding to reviews, and compiling fragmented data. AppFollow eliminates these productivity drains while providing automation and insights that native consoles don't offer, typically delivering ROI within weeks.

AppFollow setup takes 15 minutes and immediately provides unified access to reviews from all connected platforms. Teams can maintain their existing native console workflows while gaining unified customer management capabilities. The transition is gradual and non-disruptive, allowing teams to experience immediate benefits without abandoning necessary platform-specific functions.

"We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."

Customer Support Team at G5 Entertainment

"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time."

Miyuki Barsk, Mobile Products Customer Support Lead at Opera

"Using automation helps us reply faster to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."

Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa

"AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed."

Lauren Wade, Head of Community Management at Kolibri Games

AppFollow vs. Native Store Consoles

85% of teams see faster response times in week one

Teams handle 3x more reviews without hiring more people

$50K saved annually with automation and AI on average

Why teams switch from analytics to action

Built for teams, not just analysts

FAQ

Why should teams choose AppFollow over using native consoles separately?

Can AppFollow replace all native console functionality?

How does unified management compare to handling each native console separately?

What are the hidden costs of relying only on native consoles?

How quickly can teams transition from native console management to AppFollow?