These teams also choose AppFollow
When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible tool that meets the needs of ASO, Product, and Support. In our company, we use AppFollow to work with ASO and Support, as well as for monitoring our competitors. I think it’s great that the company combines different areas of your app, so that different teams can share a single tool and data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
Premium (Indie & Companies) plans are customised plans which depend on the number of apps, keywords, replies to reviews and team members. You may other features to your subscription, e.g. Help Desk integrations.
Enterprise plan is a customised plan for tracking significantly larger amount of data without limits. It includes all features of a Premium plan, plus personal account manager, Single Sign-On (SSO), dedicated instances and custom features implementation.
When you choose a plan, we’ll ask you to pay for the subscription in advance with your credit card. You can select whether you want to pay for a month or the whole year.
Invoice payment is available for companies. To request it please contact our support team.
Free plan is a multi-user access to user reviews, updates and ranks for 2 apps in 2 countries as well as available data about 20 selected keywords and 20 replies to reviews per month. Additionally, you can set-up all integrations and email reports.
If you can’t find a good fit among plans you offer, we’ll create a custom offer for you. Please contact us.
We accept VISA, MasterCard and American Express from any country. If you’d like to pay via other billing system, contact us.
If you choose annual billing, you pay in advance with a discount of 20%.
Premium (Indie & Companies) plans are customised plans which depend on the number of apps, keywords, replies to reviews and team members. You may other features to your subscription, e.g. Help Desk integrations.
Enterprise plan is a customised plan for tracking significantly larger amount of data without limits. It includes all features of a Premium plan, plus personal account manager, Single Sign-On (SSO), dedicated instances and custom features implementation.
Free plan is a multi-user access to user reviews, updates and ranks for 2 apps in 2 countries as well as available data about 20 selected keywords and 20 replies to reviews per month. Additionally, you can set-up all integrations and email reports.
If you can’t find a good fit among plans you offer, we’ll create a custom offer for you. Please contact us.
When you choose a plan, we’ll ask you to pay for the subscription in advance with your credit card. You can select whether you want to pay for a month or the whole year.
We accept VISA, MasterCard and American Express from any country. If you’d like to pay via other billing system, contact us.
If you choose annual billing, you pay in advance with a discount of 20%.
Invoice payment is available for companies. To request it please contact our support team.
