These teams also choose AppFollow
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
Premium (Indie & Companies) plans are customised plans which depend on the number of apps, keywords, replies to reviews and team members. You may other features to your subscription, e.g. Help Desk integrations.
Enterprise plan is a customised plan for tracking significantly larger amount of data without limits. It includes all features of a Premium plan, plus personal account manager, Single Sign-On (SSO), dedicated instances and custom features implementation.
When you choose a plan, we’ll ask you to pay for the subscription in advance with your credit card. You can select whether you want to pay for a month or the whole year.
Invoice payment is available for companies. To request it please contact our support team.
Free plan is a multi-user access to user reviews, updates and ranks for 2 apps in 2 countries as well as available data about 20 selected keywords and 20 replies to reviews per month. Additionally, you can set-up all integrations and email reports.
If you can’t find a good fit among plans you offer, we’ll create a custom offer for you. Please contact us.
We accept VISA, MasterCard and American Express from any country. If you’d like to pay via other billing system, contact us.
If you choose annual billing, you pay in advance with a discount of 20%.
Premium (Indie & Companies) plans are customised plans which depend on the number of apps, keywords, replies to reviews and team members. You may other features to your subscription, e.g. Help Desk integrations.
Enterprise plan is a customised plan for tracking significantly larger amount of data without limits. It includes all features of a Premium plan, plus personal account manager, Single Sign-On (SSO), dedicated instances and custom features implementation.
Free plan is a multi-user access to user reviews, updates and ranks for 2 apps in 2 countries as well as available data about 20 selected keywords and 20 replies to reviews per month. Additionally, you can set-up all integrations and email reports.
If you can’t find a good fit among plans you offer, we’ll create a custom offer for you. Please contact us.
When you choose a plan, we’ll ask you to pay for the subscription in advance with your credit card. You can select whether you want to pay for a month or the whole year.
We accept VISA, MasterCard and American Express from any country. If you’d like to pay via other billing system, contact us.
If you choose annual billing, you pay in advance with a discount of 20%.
Invoice payment is available for companies. To request it please contact our support team.
