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Integration of App Reviews with Helpshift for Better Customer Support

Monitor and reply to reviews instantly from the Helpshift dashboard.
Customer support teams can now react in a flash to users' feedback
left in App Store, Google Play, Mac App Store, Amazon and Microsoft Store.

Try AppFollow: Your team already uses AppFollow?

Integration of App Reviews with Helpshift for Better Customer Support

Monitor and reply to reviews instantly from the Helpshift dashboard.
Customer support teams can now react in a flash to users' feedback
left in App Store, Google Play, Mac App Store, Amazon and Microsoft Store.
Try AppFollow:

Receive reviews that matter directly in Helpshift

Send to Helpshift only the reviews you’d like your customer support team to reply to. Choose the rating of the reviews, and be immediately alerted if your users are not happy.

Reply to app reviews right in Helpshift

There’s no more need to switch between different services. Replies to App Store, Google Play and Mac App Store reviews are published directly from the Helpshift account.

Receive reviews that matter directly in Helpshift
Track customer satisfaction and reviews updates

Track customer satisfaction and reviews updates

We will notify you when users change their reviews in app stores. You will see the reviews’ history and will be able to follow up on them within seconds.

Gain competitive insights

Add competitors and leaders of the category to your AppFollow account, and learn what users like most about their apps. Use competitive and market insights to fuel your own fire.

Translate app reviews from any language

Regardless of the language your users speak, we will translate all reviews to your preferred language. Put all your effort into making your users happy without struggling to understand what they’ve written.

Use smart filters to manage reviews quickly

Tag reviews to filter and prioritize them. Add notes and easily loop teams or teammates into certain reviews (for example, App Store reviews or Google Play reviews).

Translate app reviews from any language
Amazon logo image

Selling on Amazon?
Track your goods, too!

Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews, and sales directly in your Helpshift account. Handy, right?

The Helpshift AppFollow integration supports app reviews from App Stores, Google Play, Mac App Store, Microsoft Store and Amazon Store.

Learn how to set up the integration here.

Pricing


Free plan
 
$
0
per month
A good way to start
Premium plan
From
$
29
per month
For small teams
Enterprise offer
Custom
price
For medium and big teams

If you’re looking for a special offer to meet your needs in App Store Optimization or to run your Customer Support based on our service, please get in touch with us.

What is Helpshift?
Helpshift is an in-app and web-based customer support platform designed for businesses of all sizes.
What is AppFollow?
AppFollow tracks changes that happen with mobile apps in the most popular app stores and notifies app owners about them via integration with 30+ services.
What is Helpshift?
Helpshift is an in-app and web-based customer support platform designed for businesses of all sizes.
What is AppFollow?
AppFollow tracks changes that happen with mobile apps in the most popular app stores and notifies app owners about them via integration with 30+ services.