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App Reviews Integration
with Helpshift

Monitor and reply to reviews instantly from the Helpshift dashboard.
Customer support teams can now react in a flash to users’ feedback left in App Store, Google Play, Mac App Store, Amazon and Microsoft Store.

Receive reviews that matter directly in Helpshift

Send to Helpshift only the reviews you’d like your customer support team to reply to. Choose the rating of the reviews, and be immediately alerted if your users are not happy.

Reply to app reviews right in Helpshift

There’s no more need to switch between different services. Replies to App Store, Google Play and Mac App Store reviews are published directly from the Helpshift account.

Receive reviews that matter directly in Helpshift
Track customer satisfaction and reviews updates

Track customer satisfaction and reviews updates

We will notify you when users change their reviews in app stores. You will see the reviews’ history and will be able to follow up on them within seconds.

Gain competitive insights

Add competitors and leaders of the category to your AppFollow account, and learn what users like most about their apps. Use competitive and market insights to fuel your own fire.

Translate app reviews from any language

Regardless of the language your users speak, we will translate all reviews to your preferred language. Put all your effort into making your users happy without struggling to understand what they’ve written.

Use smart filters to manage reviews quickly

Tag reviews to filter and prioritize them. Add notes and easily loop teams or teammates into certain reviews (for example, App Store reviews or Google Play reviews).

Translate app reviews from any language
Amazon logo image

Selling on Amazon?
Track your goods, too!

Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews, and sales directly in your Helpshift account. Handy, right?

The Helpshift AppFollow integration supports app reviews from App Stores, Google Play, Mac App Store, Microsoft Store and Amazon Store.

Learn how to set up the integration here.


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wave   Free plan
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ok   Premium plans
From $23   /mo
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For large and enterprises
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Prices are per month for the annual subscription period.

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When we started replying to gamers’ feedback from the app stores, only one agent had access to App Store Connect and Google Play Console. We soon realized that it was not adequate in speeding up the response time. We switched to the Zendesk app by AppFollow and have been using it for about a year. Since then we’ve grown our support team to 40 agents and are able to cover all the feedback including the app stores. It’s great to get everything we need in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible tool that meets the needs of ASO, Product, and Support. In our company, we use AppFollow to work with ASO and Support, as well as for monitoring our competitors. I think it’s great that the company combines different areas of your app, so that different teams can share a single tool and data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom

Literally the best tool for tracking users’ post and responding to your users. AppFollow makes it far easier to track what your customers think about your product and leave as reviews in e.g. Apple Store. We can quickly track users’ reviews on our product and answer them helping to solve their issues. Also we liked the very personal attitude since our individual requirement were 100% fulfilled (like SSO).

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN

We’ve been using App Follow for 3 years now and love it for the App Store/Play Store integration into HelpScout. As a company, we value our customers feedback and being able to reply to reviews directly from HelpScout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Grow Your Apps With AppFollow And Helpshift