App Reviews integration with Helpshift

Connect AppFollow with Helpshift to read and reply to App Store and Google Play reviews directly in Helpshift, without switching between tools.

Receive and reply to reviews in Helpshift

Receive reviews that matter directly in Helpshift

Send to Helpshift only the reviews you'd like your customer support team to reply to. Choose the rating of the reviews, and be immediately alerted if your users are not happy.

Reply to app reviews right in Helpshift

There's no more need to switch between different services. Replies to App Store, Google Play and Mac App Store reviews are published directly from the Helpshift account.

Track customer satisfaction and reviews updates

Track customer satisfaction and reviews updates

We will notify you when users change their reviews in app stores. You will see the reviews' history and will be able to follow up on them within seconds.

Gain competitive insights

Add competitors and leaders of the category to your AppFollow account, and learn what users like most about their apps. Use competitive and market insights to fuel your own fire.

Translate app reviews from any language

Translate app reviews from any language

Regardless of the language your users speak, we will translate all reviews to your preferred language. Put all your effort into making your users happy without struggling to understand what they've written.

Use smart filters to manage reviews quickly

Tag reviews to filter and prioritize them. Add notes and easily loop teams or teammates into certain reviews (for example, App Store reviews or Google Play reviews).

Supported stores

The Helpshift AppFollow integration supports app reviews from App Stores, Google Play, Mac App Store, Microsoft Store and Amazon Store.

Learn how to set up the integration here.

We've seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization.
Customer Support Team G5 Entertainment
As a mobile games publisher managing over 100 games across app stores, AppFollow has changed the way we engage with our players. Their AI-powered review reply automation has streamlined the process of managing thousands of player reviews, saving us significant time while ensuring fast, high-quality engagement with our community.
Ofer Regev Product Manager at Supersonic/Unity
The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time.
Miyuki Barsk Mobile Products Customer Support Lead at Opera
AI is reshaping the world of investing, enabling us to deliver better tools and a more personalized experience. It allows us to analyze feedback in real-time so we can continually optimize our offering.
Hanan Mishurin Digital Platforms Team Lead at eToro