Gain your users' trust by providing them with tailored responses that show you care about their feedback. Try AI automation! x

Manage app reviews with ease

Aggregate, analyze, automate and reply to app reviews with the help of AI.

Manage app reviews with ease

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Improve reply rate

Improve reply rate

Boost your response rate with customizable rules for automated responses.

Maximize productivity

Maximize productivity

Leverage AI capabilities to find and highlight insights in reviews from 5 app stores. Automate manual work in 2 clicks.

Increase app rating

Increase app rating

Immediately react to critical reviews with custom alerts and tags.
Faster fix —> higher user satisfaction —> better app rating.

What can our AI Review Management Tools do for you?

What can our <strong style="color: #C89105">AI Review Management Tools </strong>do for you?

Reply to app reviews, simply

Let AppFollow AI handle your review responses autonomously with personalized replies in any language while maintaining your brand's tone.
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Categorize reviews with
custom tags

Create your own rules to automatically categorize app reviews based on filters like user sentiment, keywords, low/high app ratings, and all other types of user feedback.

Set up alert systems based upon the content of the review to notify the appropriate team members for UX/Bugs, Marketing, or Product.
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Highlight key feedback with AI Summaries

Gain an actionable overview of large volumes of reviews with our AI Review Summaries tool.

This tool completely summarizes each of the semantic categories of your reviews so you can easily drill down into specific insights. With just one click.

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"AppFollow does a really good job of helping integrate manual and automated efforts. The automation - specifically the tags - brings to attention things that wouldn't otherwise be spotted if analysis of the feedback was being done manually.

Since implementing automation tools, we can now tackle 35% to 50% of reviews. And our response time has decreased by more than 10 times."
Rebecca Kish, Reviews Specialist at ROKU

What else can AppFollow do for your app review management?

What else can AppFollow do for your app review management?

Automate workflows

Automate tagging, responding, translating and reporting of malicious reviews to focus on more important tasks.

Our fully customizable system adapts to even the most unique requirements.
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Evaluate Team's Performance

Monitor your team's performance and KPIs through a centralized dashboard.

Export data with key results for presentations or share insights with stakeholders effortlessly.
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Compare and benchmark

Keep an eye on competitors by analyzing their review sentiment, feature requests, bug reports and more to adjust your roadmap.

Set KPIs based on market trends and insights.
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Connect your tools for
ultimate convenience

Leverage powerful integrations & APIs to improve collaboration and drive faster growth.

Send alerts in the services you already use

Receive alerts directly within your preferred tools, notifying you of review spikes or critical feedback as soon as they appear in app stores.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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React to user feedback and market trends faster