Feedback is left in user reviews on the app stores. This contains a wealth of information about users’ experiences, their needs and their expectations. AppFollow is on a mission to help teams working on mobile apps to turn insights from reviews into new product experiences that users love.
Mobile teams are responding to feedback in a timely manner, building products they know users will love, and optimizing their performance in the app stores with AppFollow.
Over 100,000 leading companies from all over the world trust AppFollow with their growth
Learn moreWhen we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app store performance and share a single tool & data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!
The spark that set the idea of AppFollow alight happened at a small hackathon in 2014. While tracking dozens of apps, Anatoly Sharifulin, Co-founder and CEO of AppFollow, found that he was struggling to effectively monitor reviews on the app stores. So, he set out to solve this problem. Anatoly and Pavel, CTO and Co-founder of AppFollow, worked together to build a simple tool that grabbed reviews straight from the App Store. It went on to win the hackathon. After showing it to a few others, who absolutely loved the idea, they decided to build something new, bigger & even better together — this was the moment the concept of AppFollow came to life.
Since then, AppFollow has created a product with a whole suite of useful features which supports all the major stores, and includes many integrations into popular business systems with extended capabilities so that teams can more easily benefit by unlocking insights from user feedback.
Hackathons remain an essential part of AppFollow, and we run them twice a year during company meetups. What’s more, AppFollow prides itself on being a global & fully remote company from day one.
At the heart of AppFollow is the people. Meet the unique group of people helping businesses unlock those game-changing insights from app reviews. Meet our team.
Ask a question, make a suggestion, learn something new from your peers. Find people, ask, learn.
