Customer Support standard
for mobile apps and games

Automate reviews management to increase the efficiency of your support team.
Less training. Fewer processes. Single dashboard.

One workspace to manage all app reviews
and analyse the performance of support teams

One workspace to manage all app reviews<br>and analyse the performance of support teams

Ratings & Reviews Dashboard:
monitor the dynamics of your app rating, reviews, and replies.

Measure KPIs and the efficiency of your support team.

Plan your workflows to avoid overload. See the trends in user reviews to provide a timely response.

Analyze ratings and reviews to see how your app is doing against industry benchmarks.

Optimize your budget and resources with AppFollow tools

4h/day

Save time for the customer support department – 4h/day on average

-50%

Reduce the time of the first response to app reviews by 50% on average

+850%

Average estimated ROI from using AppFollow for reviews management is 850%

Reply to reviews:
respond to all app reviews in one place to increase productivity.

Empower your plan of action by prioritizing the reviews to handle first.

Find critical reviews in one click.

Report inappropriate reviews to reduce negativity on your app page.

Voice of the Customer (VoC) tool:
make sense of app reviews and user feedback

Gather product insights, feature requests, bug reports, and complaints that require immediate action among thousands of reviews without reading them.

Understand your users and their needs.

Automation of review management will on average
increase the number of handled reviews by 2.3 times
and cut cost per ticket by 3 times

Automation of review management will on average <br>increase the number of handled reviews <strong style="color: #C89105">by 2.3 times</strong><br>and cut cost per ticket <strong style="color: #C89105">by 3 times</strong>
Auto-tags to sort out reviews about the topics of your interest.

Auto-replies for responding to repetitive reviews.

Auto-reporting for removing inappropriate or spammy reviews.

Auto-translation for processing reviews in different languages.

What you will achieve with AppFollow

Better rating

Reply to reviews more efficiently, so users increase rating after reply.

Higher retention

Locate issues and provide help to retain users in the app.

Better reputation

Find featured reviews in one click to reply to them, as featured reviews affect your app reputation most.

Better customer service

Automate support routine to process more reviews and shorten response time.

Better analytics

Aggregate all the rating and reviews data about your apps and competitors.

Better product

Gain actionable insights about your product, such as bugs, problems, and feature requests that come from your users.

4 reasons to empower your Customer Support
with AppFollow's tools today

Having a customer-obsessed approach is essential to beat competitors and outperform them in app stores.

Reviews are a crucial point in decision-making regarding downloading your app.

Understanding user issues helps you fix them on time and increase retention rate and app rating.

Rapid resolving of user inquiries is crucial to maintain customers’ loyalty and sales, even after winning the market.

Pricing

wave   Free plan
$ 0 /mo
A good way to start
ok   Premium plans
From   $ 23 /mo
Start free 10-day trial
hands   Enterprise plan
Custom price
For large and enterprises
Talk to Sales
wave   Free plan
$0   /mo
A good way to start
Get Started
ok   Premium plans
From $23   /mo
Start free 10-day trial
Choose a Plan
raised_hands   Enterprise plan
Custom price
For large and enterprises
Talk to Sales Learn more  

Prices are per month for the annual subscription period.

Compare our plans

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
Read case study

Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
Read case study

We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

React to user feedback and market trends faster