Unlock the needs of all your users not leaving Salesforce
Monitor and manage mobile user reviews from any app stores.
Choose the reviews you would like to receive — all, negative, positive or featured — and manage them as ordinary Salesforce cases without changing your workflow.
Streamline workflows by responding to app reviews directly in your Salesforce account.
Find actionable insights to accelerate the performance of your app
Understand where, and for what reasons, users are unsatisfied.
Organize reviews according to custom topics and take action, while easily sharing the data with key stakeholders.
Analyze your competitors and their performance to get ahead
Collect and analyze competitors' insights to boost your own product roadmap. Find out what they are missing and stay one step ahead.
We've seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization.
As a mobile games publisher managing over 100 games across app stores, AppFollow has changed the way we engage with our players. Their AI-powered review reply automation has streamlined the process of managing thousands of player reviews, saving us significant time while ensuring fast, high-quality engagement with our community.
The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time.
AI is reshaping the world of investing, enabling us to deliver better tools and a more personalized experience. It allows us to analyze feedback in real-time so we can continually optimize our offering.
