Contact sales

Handle app support tickets faster than ever

Your support team deserves better than copy-pasting responses and manually sorting through thousands of reviews. Let AI handle the repetitive stuff so you can focus on what matters.

Trusted by leading companies tracking over 1 million apps

See more customer stories →

Extract player insights

80% 

automation coverage easily reachable across entire portfolio

Automate player support

10x 

faster response times with maintained quality

Maintain high average rating

Unified insights 

across all apps and markets

Everything an app support team might need

Generate AI reply, smaller, focus

AI replies

Custom AI instructions let you train responses to match your brand voice perfectly. Your users get personalized help that addresses their concerns, not generic "thanks for feedback" messages.

Auto-replies

Handle repetitive reviews instantly while your team tackles the complex stuff. Free up 4+ hours daily and focus on critical issues that need human touch.

Reply to reviews, show reply to review
Custom tags

Auto-tags

Instantly categorize every piece of feedback: bugs, features, or complaints, without manual sorting. Find critical issues in seconds, not hours of digging through review mountains.

Agent performance

See which responses improve ratings with real Reply Effect data. Track your team's impact in real-time and stop guessing what works.

Team performance
Automate workflows, translation

Auto-translation

Support users in any language without hiring translators or losing customers to language barriers. One platform handles everything, everywhere.

CONNECT YOUR FAVORITE TOOLS

Keep your workflow intact. AppFollow integrates seamlessly with:

No need to change your workflow. AppFollow connects with:

Communication: Slack, Discord, Email, Microsoft Teams
Help Desk: Zendesk, Helpshift, Salesforce, Intercom
App Stores: App Store Connect, Google Play Console, Microsoft Store, Apple Arcade, HUAWEI AppGallery, Galaxy Store
Reporting: Tableau


Integrations
g5 entertainment

 

"We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."
 
Customer Support Team at G5 Entertainment
Opera

 

"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time." 
 
Miyuki Barsk, Mobile Products Customer Support Lead at Opera
Standard Bank

 

"Using automation helps us reply faster to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."
 
Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa
kolibri games

 

"AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed."
 
Lauren Wade, Head of Community Management at Kolibri Games

FAQ

How does AI review management improve mobile app support response times?

AI handles routine mobile app support responses instantly while flagging complex issues for human review. Most mobile app customer support teams see 50% faster response times and can handle 2.3x more reviews with the same team size. Mobile app support automation helps support teams focus on critical app issues that require human expertise. Mobile app customer support software enables faster resolution of customer inquiries while maintaining satisfaction levels through intelligent automation.

Can AppFollow integrate with our existing mobile app customer service software and help desk platforms?

Yes. AppFollow integrates with major mobile help desk platforms including Zendesk, Salesforce, Helpshift, and Freshdesk. Your app customer support agents can manage mobile app reviews alongside regular support tickets. The integration ensures mobile app support services work seamlessly with existing customer support tools and processes. Support teams benefit from unified workflows that streamline customer service operations and improve customer response efficiency.

How accurate are AI-generated responses for app customer support?

AI responses are trained on your brand voice and can be customized for app customer interactions. Most mobile app support teams achieve 80% automation coverage while maintaining quality that improves user satisfaction. App customer support AI learns from successful interactions to provide better responses over time. Mobile app customer support automation maintains security standards while delivering personalized customer service that app users expect from professional support operations.

What languages does auto-translation support for mobile app customers?

AppFollow supports auto-translation for all major languages, allowing mobile app teams to respond to app reviews without hiring additional support staff. Mobile customer support capabilities extend globally through automated translation services. App support teams can serve international customers effectively while maintaining response quality. This mobile support feature eliminates language barriers in app customer support operations.