Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We've gathered customer support related issues that make it hard to work efficiently. Why they happen and what to do about them?
Netflix has been Apple’s favorite for years. However, since the beginning of this year, their relationship has taken a turn and now resembles a cold war. Who won the battle? Let’s sort it out below.
The examples of how using side projects — known as satellite apps — can help receive new bank customers through the app stores. Spoiler: no expensive promotion channels will be required.
Explore the nuances of working with iOS, iPad, and Android app store screenshots. Even when following official guidelines, it's easy to miss details that negatively affect conversion rates.
ASO or App Store Optimization is a super cost-effective way to increase the exposure of your app in stores and boost those downloads through the roof.
How to reduce response time while increasing loyalty, attitudes, installs, and revenues when responding to reviews
Know your user, talk to your app customers, reply to negative reviews faster without leaving Freshdesk account
How to promote your mobile app or game, improve app ranking, and use top App Store Optimization Tools
Replying to apps and games reviews is a valuable channel of communicating with your users. Answering their questions and requests can help…
We are happy to announce the AppFollow: Review Monitor bot for Microsoft Teams. In three simple steps, you will be able to get user…
TL;DR: reviews, monitoring and features in Discord; replies in Microsoft Teams; response templates; replies for Microsoft games and apps…
Where to start working with users once you have published your app? Today we’re looking into retention rate and product grow.
Is it possible to attract users without top ratings and with a small budget? We have a successful example of that.
Neglecting an app or game reviews may affect your rating, conversion rate and all marketing efforts. How to fix it using Zendesk?