How does PicsArt increase their customer support efficiency with AppFollow and Zendesk

PicsArt’s Team Lead at User Success Team shared with us how they support users in 30 languages acros...

Anatoly Sharifulin Sep 04, 2020

How app reviews can grow your app's LTV and lower CPI

App rating is one of those rare metrics that influence both CAC (CPI) and LTV. User reviews can help...

Anatoly Sharifulin Aug 27, 2020

5.8: July product update

Summer is in full bloom and this motivates us to work harder, release new features you longed for fa...

Anatoly Sharifulin Jul 30, 2020

Responding to app store reviews 101: app store review guidelines and where to start

Let’s find out how to master this peculiar way of communication with your app users and form a good ...

Anatoly Sharifulin Jun 08, 2020

Find out how Innovative Connecting gets 850% ROI from using AppFollow

Turbo VPN's road to success with app reviews management.

Anatoly Sharifulin May 06, 2020

How Apple's new guidelines will affect app average rating

Last week Apple updated its guidelines, restricting developers from using custom in-app requests. Ho...

Anatoly Sharifulin Mar 13, 2020

How to automate customer support routine in 2020

To keep the support team from doing rote work, sending the same reply over and over, AppFollow is la...

Anatoly Sharifulin Feb 27, 2020

Customer Success in the mobile market: why it matters and how you can nail it

Mobile customer success. Discover why it’s key for reputation management and how to make it work for...

Anatoly Sharifulin Feb 17, 2020

Mobile Game Metrics Benchmark: Key Metrics & KPIs to Analyze

What makes a game perform on the day of release? Or a week after? Or a month? There are patterns tha...

Anatoly Sharifulin Dec 18, 2019

How to Improve Mobile Customer Experience with Zendesk

Customer obsession is a number one trend at the moment. Companies compete with each other trying to ...

Anatoly Sharifulin Nov 13, 2019

What Is A Mobile Game User Acquisition Strategy?

How to boost your user acquisition through a strategy of working with user reviews and ratings. Find...

Anatoly Sharifulin Oct 29, 2019

5 Types of App Reviews To Watch Out For

There's a misthought that 1-star reviews are the most important ones. However, ignoring the rest of ...

Anatoly Sharifulin Aug 29, 2019

Top 7 challenges of mobile data management and analysis in App Store Connect and Google Play Console

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We...

Anatoly Sharifulin Jul 11, 2019

Semantic Analysis: the quickest way to identify user-impacting issues

Brand new tool for both high-level user satisfaction analysis and deep analysis of app reviews. Find...

Anatoly Sharifulin May 07, 2019

How to increase user loyalty with review responses

How to reduce response time while increasing loyalty, attitudes, installs, and revenues when respond...

Anatoly Sharifulin Feb 21, 2019