Steam reviews and discussions, in one place

Collect, analyze, and respond to Steam reviews. Understand what PC gamers are saying before it becomes a problem, alongside app reviews if your title is cross-platform.

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Hear what players are saying

Hear what players are saying

Longer reviews, more detail, more context.  Getting that into a proper feedback workflow means you're less likely to miss something important.

Respond faster, protect your rating

React faster, protect your rating

Responding to negative reviews quickly, especially after a bad update, can influence whether a player updates their rating.

Save on support costs

Save on support costs

Handling Steam reviews in the same tool as your other platforms means less context switching and less time spent on repetitive replies.

Steam reviews

Steam reviews

Steam reviews feed into AppFollow the same way App Store and Google Play reviews do. You can translate them, tag them, reply to them manually or with AI, set up auto-replies for common issues, and export the data. 

If you're already managing mobile reviews in AppFollow, Steam fits into the same workflow without much setup.

Steam discussions (coming soon)

Steam discussions tend to move faster than reviews, and they're where regional communities tend to organize when something isn't working for them.

AppFollow collects discussion content and processes it so you can see what topics are coming up, how sentiment is shifting, and what players in specific languages are saying. Translation and AI summaries included.

Steam discussions

Manage Steam feedback at scale

Generate AI reply, smaller, focus

AI replies

Generate a reply to any Steam review in one click. You can edit it before sending, adjust the tone, or let automation handle high volumes of similar reviews so your team can focus on the ones that need a human touch. Automated translation included.

AI summaries

When a lot of reviews come in after a patch, an AI summary tells you what the general picture looks like without reading everything. Useful for a quick daily check, or for sharing a snapshot with the rest of the team.

AI summary
Sentiment, globally

Sentiment analysis

See how player sentiment shifts over time, across languages and regions. If something breaks for a specific audience, it tends to show up here before it shows up anywhere else. Works for both Steam reviews and Steam discussions.

Alerts and reporting

Get notified in Slack and MS Teams when review volume spikes or sentiment drops. Useful for catching a review wave early, whether it's from a bad update or something affecting players in a specific country. 

Alerts and reporting
One solution

One solution for cross-platform games

If your game is on Steam, iOS, and Android, you can manage feedback from all three in AppFollow. Same tags, same workflows, same reporting - less jumping between tools.

Why choose AppFollow over the Steam developer console?

The Steam developer console lets you reply to reviews one at a time, in a browser, with no translation, no templates, and no way to see what's happening across your games or platforms. Most teams end up either ignoring a big chunk of reviews or spending way more time on this than they should. 

Reply to reviews with templates or AI

No more writing everything from scratch.

Translate reviews automatically

Reply in the player's language instantly.

Group and analyze reviews by topic

Available for both Steam reviews and Steam discussions, no matter how deep or text-heavy.

Track feedback across all platforms

See Steam alongside your App Store and Google Play feedback in one place.

Kama Games
"Steam's console is virtually useless. There's basically no sorting; you filter for the past week's useful reviews, and they show up completely out of order: the 14th, then the 10th, then the 7th, all mixed up. Reply to one, and everything resets. AppFollow just works - review comes in, I open it, answer it, and move on."
 

Support team, Kama Games

Gameloft
"AppFollow allows us to better understand how our players perceive our games and can quickly spot any pain points and address them to the teams in charge, helping players to actively reach a better gaming experience. 62% of ratings from reviews increased after a response. We also saw a 10x increase in average response time after starting using AppFollow."
 
Ana Maria Chelaru, Global Engagement Marketing Manager, Gameloft
G5 entertainment

 

"We've seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization. As AI models continue to evolve, we believe analysis will become more in-depth, detecting sentiment shifts, and understanding potential issues before they arise."
 
Customer Support Team, G5 Entertainment