--- title: Review Management for Steam reviews and Discussions description: Collect, analyze and respond to Steam reviews and discussions in one place. Auto-translation, sentiment and topic analysis, AI replies with human approval. --- [![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg) ![AppFollow](https://cdn.appfollow.io/assets/site/img/logo-mini.svg)](https://appfollow.io) Platform [App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp) Solutions [Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions) [Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers) Resources [Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) [Pricing](https://appfollow.io/pricing) Contact sales [Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup) [![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg)](https://appfollow.io) Platform ![](https://cdn.appfollow.io/assets/site/img/union.svg) [App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp) Solutions ![](https://cdn.appfollow.io/assets/site/img/union.svg) [Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions) [Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers) Resources ![](https://cdn.appfollow.io/assets/site/img/union.svg) [Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) [Pricing](https://appfollow.io/pricing) Contact sales [Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup) # Steam reviews and discussions, in one place Collect, analyze, and respond to Steam reviews. Understand what PC gamers are saying before it becomes a problem, alongside app reviews if your title is cross-platform. [Try AppFollow today](https://watch.appfollow.io/signup) ## Trusted by leading gaming companies and millions of apps ![g5 entertainment](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/g5%20entertainment-2.png?width=600&height=240&name=g5%20entertainment-2.png) ![Kama Games](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Kama%20Games.png?width=600&height=240&name=Kama%20Games.png) ![Wargaming](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Wargaming.png?width=600&height=240&name=Wargaming.png) ![Gameloft](https://get.appfollow.io/hs-fs/hubfs/gameloft-Jul-10-2025-03-27-26-3108-PM.png?width=352&height=128&name=gameloft-Jul-10-2025-03-27-26-3108-PM.png) ![Gaijin](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Gaijin.png?width=3840&height=1808&name=Gaijin.png) ![Cubic Games](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Cubic%20Games.png?width=600&height=240&name=Cubic%20Games.png) [See more customer stories](https://appfollow.io/customers) → ![Hear what players are saying](https://get.appfollow.io/hs-fs/hubfs/2-Aug-26-2025-08-13-17-0024-AM.png?width=200&height=164&name=2-Aug-26-2025-08-13-17-0024-AM.png "Hear what players are saying") Hear what players are saying Longer reviews, more detail, more context.  Getting that into a proper feedback workflow means you're less likely to miss something important. ![Respond faster, protect your rating](https://get.appfollow.io/hs-fs/hubfs/862.png?width=200&height=164&name=862.png "Respond faster, protect your rating") React faster, protect your rating Responding to negative reviews quickly, especially after a bad update, can influence whether a player updates their rating. ![Save on support costs](https://get.appfollow.io/hs-fs/hubfs/2863.png?width=200&height=164&name=2863.png "Save on support costs") Save on support costs Handling Steam reviews in the same tool as your other platforms means less context switching and less time spent on repetitive replies. # Start with analysis. Add replies when you're ready. ## Analysis first Plenty of teams don't have the bandwidth to answer Steam reviews, and don't need to. Bring the feedback in, get it translated, tagged by topic and scored for sentiment, and hand your product team a ranked list of what's actually breaking — by region and by language. Nothing in this workflow is player-facing. ## Replies when it makes sense When you do want to answer, everything's already in place: templates, AI replies in your tone of voice, auto-translation, and rules for the repetitive cases. Start in approval mode, where every suggested reply is reviewed before it publishes — so you validate tone and translation before a player ever sees it. ![Steam reviews](https://get.appfollow.io/hubfs/Group%20443450603.png "Steam reviews") ## Steam reviews Steam reviews feed into AppFollow the same way App Store and Google Play reviews do. You can translate them, tag them, reply to them manually or with AI, set up auto-replies for common issues, and export the data.  If you're already managing mobile reviews in AppFollow, Steam fits into the same workflow without a lot of extra setup. ## Steam discussions (beta) Steam discussions tend to move faster than reviews, and they're where regional communities tend to organize when something isn't working for them. AppFollow collects discussion content and processes it so you can see what topics are coming up, how sentiment is shifting, and what players in specific languages are saying. Translation and AI summaries included. Available now in beta. Coverage is still expanding, so ask us to switch it on for your titles and we'll tell you exactly what we're pulling today. ![Steam discussions](https://get.appfollow.io/hubfs/Group%20443450600-1.png "Steam discussions") # Manage Steam feedback at scale [![Unified feed with automation](https://get.appfollow.io/hubfs/Unified%20feed%20with%20automation-1.png "Unified feed with automation")](https://appfollow.io/guides/how-to-manage-app-reviews-at-scale) ## Unified feed with automation Reviews come in across languages, and most teams end up skipping the ones they can't read. Auto-translation handles that, while AI summaries give you a sense of what's going on across hundreds of reviews without reading each one. Everything lands in the same feed regardless of where it came from, and follows down the automation funnel you can tailor to your particular requirements. ## Semantic analysis AppFollow automatically tags reviews by topic: bugs, monetization, feature requests, localization issues, and more. You can see how sentiment shifts over time, broken down by language and region, which tends to be where the early signals are before they reach your overall rating. [![Semantic analysis](https://get.appfollow.io/hubfs/Semantic%20analysis-2.png "Semantic analysis")](https://appfollow.io/guides/how-to-manage-app-reviews-at-scale) [![AI replies](https://get.appfollow.io/hubfs/2eAI%20replies.png "AI replies")](https://appfollow.io/guides/how-to-manage-app-reviews-at-scale) ## AI replies Generate a reply to any Steam review in one click. You can edit before sending, set custom instructions to match your tone, or let automation run on high volumes of similar reviews so your team handles the ones that need a person. Run it in approval mode while you're calibrating — every suggested reply waits for a human before it goes out, so you validate tone and translation before a player ever sees it. Translation is included, so you can reply in the player's language without doing it by hand. ## Alerts and reporting Get notified in Slack or email when review volume spikes or sentiment drops. Weekly and monthly digests go out automatically, so your team stays in the loop without anyone pulling a report. Good for catching things early, whether it's a bad patch or players in a specific country reacting to something.  [![Alerts and reporting](https://get.appfollow.io/hs-fs/hubfs/33Alerts%20and%20reporting.png?width=1624&height=1220&name=33Alerts%20and%20reporting.png "Alerts and reporting")](https://appfollow.io/guides/how-to-manage-app-reviews-at-scale) [![One solution for cross-platform games](https://get.appfollow.io/hubfs/34One%20solution%20for%20cross-platform%20games.png "One solution for cross-platform games")](https://appfollow.io/guides/how-to-manage-app-reviews-at-scale) ## One solution for cross-platform games If your game is also on iOS, Android, or any other store, all of it comes into the same AppFollow feed. App Store, Google Play, Mac App Store, Microsoft Store, Trustpilot, Huawei AppGallery, Samsung Galaxy Store, and now Steam, as well as many other tools you use. ## AppFollow, now available inside Claude Connect AppFollow to Claude over MCP and ask about your Steam reviews, ratings, and rankings the way you'd ask a colleague. No dashboard, no exports, no API keys [Connect to Claude](https://claude.ai/directory/connectors/appfollow) [AI Toolkit](https://github.com/AppFollow/appfollow-ai-toolkit) [![screen 6-2](https://get.appfollow.io/hubfs/screen%206-2.png "screen 6-2")](https://appfollow.io/guides/how-to-manage-app-reviews-at-scale) ## Why choose AppFollow over the Steam developer console? The Steam developer console lets you reply to reviews one at a time, in a browser, with no translation, no templates, and no way to see what's going on across your games or platforms. Most teams end up skipping a big chunk of reviews or spending more time on this than makes sense. Reply to reviews with templates or AI No more writing everything from scratch. Translate reviews automatically Reply in the player's language instantly. Group and analyze reviews by topic Available for both Steam reviews and Steam discussions, no matter how deep or text-heavy. Track feedback across all platforms See Steam alongside your App Store and Google Play feedback in one place. ![Kama Games](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/Kama%20Games-1.png?width=1200&length=1200&name=Kama%20Games-1.png) *"Steam's console is virtually useless. There's basically no sorting; you filter for the past week's useful reviews, and they show up completely out of order: the 14th, then the 10th, then the 7th, all mixed up. Reply to one, and everything resets. AppFollow just works - review comes in, I open it, answer it, and move on."*   **Support team, Kama Games** ![Wargaming](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/Wargaming-1.png?width=1200&length=1200&name=Wargaming-1.png) *"We've been using AppFollow for six or seven years now. A lot of what we do runs through it, the Zendesk integration, responding to reviews, putting together quarterly reports, the AI features. Steam support is something we'd wanted for a long time, so that's been good to have too."*   **Sergei Rakitski, Platform Relations Director at Wargaming** ![Gameloft](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/Gameloft-1.png?width=1200&length=1200&name=Gameloft-1.png) *"AppFollow allows us to better understand how our players perceive our games and can quickly spot any pain points and address them to the teams in charge, helping players to actively reach a better gaming experience. **62% of ratings from reviews increased after a response.** We also saw a 10x increase in average response time after starting using AppFollow."*   **Ana Maria Chelaru, Global Engagement Marketing Manager, Gameloft** ![G5 entertainment](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/g5%20entertainment-3.png?width=1200&length=1200&name=g5%20entertainment-3.png)   *"**We've seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow**. Automated responses and faster feedback analysis have improved both efficiency and personalization. As AI models continue to evolve, we believe analysis will become more in-depth, detecting sentiment shifts, and understanding potential issues before they arise."*   **Customer Support Team, G5 Entertainment** React to user feedback and market trends faster Get started for free Company - [About](https://appfollow.io/about) - [Pricing](https://appfollow.io/pricing) - [Consultancy](https://appfollow.io/asoconsulting) - [Customers](https://appfollow.io/customers) - [Team](https://appfollow.io/team) - [Contact us](https://appfollow.io/contact) - [For partners](https://appfollow.io/partners) - [AI & LLM Guide](https://appfollow.io/ai-llm-guide) Platform - [Monitor app performance](https://appfollow.io/monitor-app-performance) - [App Store Optimization](https://appfollow.io/aso) - [AI Review Management](https://appfollow.io/app-review-management-tool) - [Workflow Automation](https://appfollow.io/workflow-automation) - [Consoles Data Aggregator](https://appfollow.io/consoles) - [App Competitor Analysis](https://appfollow.io/app-competitor-analysis) - [Product Roadmaps](https://appfollow.io/product-roadmaps-for-mobile-app-market) - [Top Chart Rankings](https://appfollow.io/rankings) - [AppFollow MCP & AI Toolkit](https://appfollow.io/mcp) Solutions - [Customer Support](https://appfollow.io/customer-support) - [ASO & Marketing](https://appfollow.io/marketing) - [Product Managers](https://appfollow.io/product-managers) - [Gaming Companies](https://appfollow.io/gaming) - [Enterprise](https://appfollow.io/enterprise) Resources - [Blog](https://appfollow.io/blog) - [Webinars](https://appfollow.io/webinars) - [Academy](https://appfollow.io/appfollow-for-reviews-management-aso) - [Glossary](https://appfollow.io/glossary) - [Help Center](https://support.appfollow.io) - [Trust Center](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) - [API](https://appfollow.io/appfollow-api) - [Free ASO Tools](https://appfollow.io/free-aso-tools) How we compare - [AppFollow vs Native consoles](https://appfollow.io/compare-appfollow-vs-native-consoles) - [AppFollow vs App Store Connect](https://appfollow.io/compare-appfollow-vs-app-store-connect) - [AppFollow vs Google Play Console](https://appfollow.io/compare-appfollow-to-google-play-console) - [AppFollow vs In-house](https://appfollow.io/compare-appfollow-to-in-house-solutions) - [AppFollow vs Appfigures](https://appfollow.io/compare-appfollow-vs-appfigures) - [AppFollow vs Appbot](https://appfollow.io/compare-appfollow-vs-appbot) - [AppFollow vs AppTweak](https://appfollow.io/compare-appfollow-vs-apptweak) - [More](https://appfollow.io/appfollow-comparisons) Integrations - [App Store Connect](https://appfollow.io/ios-app-analytics) - [Google Play Console](https://appfollow.io/googleplay-analytics) - [Steam](https://appfollow.io/steam) - [Trustpilot](https://appfollow.io/trustpilot) - [Zendesk](https://appfollow.io/zendesk) - [Slack](https://appfollow.io/slack) - [Salesforce](https://appfollow.io/salesforce) - [Helpshift](https://appfollow.io/helpshift) - [More](https://appfollow.io/integrations) [System status](https://status.appfollow.io) [Terms](https://appfollow.io/terms) [Privacy policy](https://appfollow.io/privacy) Join our communities: [![AppFollow logo](https://cdn.appfollow.io/assets/site/img/purple-logo.svg)](https://appfollow.io) AppFollow © 2015-2026. Built with ![love](https://cdn.appfollow.io/assets/2/img/white-heart.png) remotely The ultimate platform to help your product thrive in the mobile market Elevate your review management strategy. Communicate with users from a single place. Gain actionable product insights. Improve visibility and increase organic growth. Track key metrics. Stay ahead of the competition. Be the first to know about mobile trends and market changes. Trusted by 100,000+ product teams worldwide ![get-in-touch-logos](https://cdn.appfollow.io/assets/site/img/get-in-touch/logos_v2.png) Contact us ✉️ ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack." }, "name" : "What can I do with Trustpilot inside AppFollow?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace." }, "name" : "How do I connect my Trustpilot account?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status." }, "name" : "Can I reply to Trustpilot reviews directly from AppFollow?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools." }, "name" : "How does this differ from using Trustpilot alone?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up." }, "name" : "How to search Trustpilot reviews?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow." }, "name" : "Can companies remove bad Trustpilot reviews?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis." }, "name" : "How do I download all Trustpilot reviews?" } ] } ```