Collect, analyze, and respond to Steam reviews. Understand what PC gamers are saying before it becomes a problem, alongside app reviews if your title is cross-platform.
Longer reviews, more detail, more context. Getting that into a proper feedback workflow means you're less likely to miss something important.
React faster, protect your rating
Responding to negative reviews quickly, especially after a bad update, can influence whether a player updates their rating.
Save on support costs
Handling Steam reviews in the same tool as your other platforms means less context switching and less time spent on repetitive replies.
Steam reviews
Steam reviews feed into AppFollow the same way App Store and Google Play reviews do. You can translate them, tag them, reply to them manually or with AI, set up auto-replies for common issues, and export the data.
If you're already managing mobile reviews in AppFollow, Steam fits into the same workflow without a lot of extra setup.
Steam discussions (coming soon)
Steam discussions tend to move faster than reviews, and they're where regional communities tend to organize when something isn't working for them.
AppFollow collects discussion content and processes it so you can see what topics are coming up, how sentiment is shifting, and what players in specific languages are saying. Translation and AI summaries included.
Manage Steam feedback at scale
Unified feed with automation
Reviews come in across languages, and most teams end up skipping the ones they can't read. Auto-translation handles that, while AI summaries give you a sense of what's going on across hundreds of reviews without reading each one.
Everything lands in the same feed regardless of where it came from, and follows down the automation funnel you can tailor to your particular requirements.
Semantic analysis
AppFollow automatically tags reviews by topic: bugs, monetization, feature requests, localization issues, and more.
You can see how sentiment shifts over time, broken down by language and region, which tends to be where the early signals are before they reach your overall rating.
AI replies
Generate a reply to any Steam review in one click. You can edit before sending, set custom instructions to match your tone, or let automation run on high volumes of similar reviews so your team handles the ones that need a person.
Translation is included, so you can reply in the player's language without doing it by hand.
Alerts and reporting
Get notified in Slack or email when review volume spikes or sentiment drops. Weekly and monthly digests go out automatically, so your team stays in the loop without anyone pulling a report.
Good for catching things early, whether it's a bad patch or players in a specific country reacting to something.
One solution for cross-platform games
If your game is also on iOS, Android, or any other store, all of it comes into the same AppFollow feed.
App Store, Google Play, Mac App Store, Microsoft Store, Trustpilot, Huawei AppGallery, Samsung Galaxy Store, and now Steam, as well as many other tools you use.
Why choose AppFollow over the Steam developer console?
The Steam developer console lets you reply to reviews one at a time, in a browser, with no translation, no templates, and no way to see what's going on across your games or platforms. Most teams end up skipping a big chunk of reviews or spending more time on this than makes sense.
Reply to reviews with templates or AI
No more writing everything from scratch.
Translate reviews automatically
Reply in the player's language instantly.
Group and analyze reviews by topic
Available for both Steam reviews and Steam discussions, no matter how deep or text-heavy.
Track feedback across all platforms
See Steam alongside your App Store and Google Play feedback in one place.
"Steam's console is virtually useless. There's basically no sorting; you filter for the past week's useful reviews, and they show up completely out of order: the 14th, then the 10th, then the 7th, all mixed up. Reply to one, and everything resets. AppFollow just works - review comes in, I open it, answer it, and move on."
Support team, Kama Games
"We've been using AppFollow for six or seven years now. A lot of what we do runs through it, the Zendesk integration, responding to reviews, putting together quarterly reports, the AI features. Steam support is something we'd wanted for a long time, so that's been good to have too."
Sergei Rakitski, Platform Relations Director at Wargaming
"AppFollow allows us to better understand how our players perceive our games and can quickly spot any pain points and address them to the teams in charge, helping players to actively reach a better gaming experience. 62% of ratings from reviews increased after a response. We also saw a 10x increase in average response time after starting using AppFollow."
Ana Maria Chelaru, Global Engagement Marketing Manager, Gameloft
"We've seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization. As AI models continue to evolve, we believe analysis will become more in-depth, detecting sentiment shifts, and understanding potential issues before they arise."
Customer Support Team, G5 Entertainment
React to user feedback and market trends faster
The ultimate platform to help your product thrive in the mobile market
Elevate your review management strategy. Communicate with users from a single place. Gain
actionable product insights. Improve visibility and increase organic growth. Track key
metrics. Stay ahead of the competition. Be the first to know about mobile trends and market
changes.
