How Apple's new guidelines will affect app average rating

Last week Apple updated its guidelines, restricting developers from using custom in-app requests. Ho...

Anatoly Sharifulin Mar 13, 2020

How to automate customer support routine in 2020

To keep the support team from doing rote work, sending the same reply over and over, AppFollow is la...

Anatoly Sharifulin Feb 27, 2020

Customer Success in the mobile market: why it matters and how you can nail it

Mobile customer success. Discover why it’s key for reputation management and how to make it work for...

Anatoly Sharifulin Feb 17, 2020

Mobile Game Metrics Benchmark: Key Metrics & KPIs to Analyze

What makes a game perform on the day of release? Or a week after? Or a month? There are patterns tha...

Anatoly Sharifulin Dec 18, 2019

How to Improve Mobile Customer Experience with Zendesk

Customer obsession is a number one trend at the moment. Companies compete with each other trying to ...

Anatoly Sharifulin Nov 13, 2019

What Is A Mobile Game User Acquisition Strategy?

How to boost your user acquisition through a strategy of working with user reviews and ratings. Find...

Anatoly Sharifulin Oct 29, 2019

5 Types of App Reviews To Watch Out For

There's a misthought that 1-star reviews are the most important ones. However, ignoring the rest of ...

Anatoly Sharifulin Aug 29, 2019

Top 7 challenges of mobile data management and analysis in App Store Connect and Google Play Console

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We...

Anatoly Sharifulin Jul 11, 2019

Semantic Analysis: the quickest way to identify user-impacting issues

Brand new tool for both high-level user satisfaction analysis and deep analysis of app reviews. Find...

Anatoly Sharifulin May 07, 2019

How to increase user loyalty with review responses

How to reduce response time while increasing loyalty, attitudes, installs, and revenues when respond...

Anatoly Sharifulin Feb 21, 2019

AppFollow 4.4: February update

What’s new: the ability to quickly add apps from all stores, sort and add tags to reviews from Zende...

Anatoly Sharifulin Feb 19, 2019

Telegram ban and how outside environment may affect your app rating

TL;DR: At the end of April Russian Federal Supervision Agency for Information Technologies and Commu...

Anatoly Sharifulin May 17, 2018