--- title: "Build vs Buy AI: Vibe-Coding an App Review Tool vs AppFollow" description: Should you vibe-code your own app review tool or use AppFollow? See what the store APIs can't give you, what it takes to own a bot, and which setup fits. image: https://get.appfollow.io/hubfs/Banner%20%288%29.jpg --- [![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg) ![AppFollow](https://cdn.appfollow.io/assets/site/img/logo-mini.svg)](https://appfollow.io) Platform [App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp) Solutions [Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions) [Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers) Resources [Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) [Pricing](https://appfollow.io/pricing) Contact sales [Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup) [![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg)](https://appfollow.io) Platform ![](https://cdn.appfollow.io/assets/site/img/union.svg) [App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp) Solutions ![](https://cdn.appfollow.io/assets/site/img/union.svg) [Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions) [Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers) Resources ![](https://cdn.appfollow.io/assets/site/img/union.svg) [Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) [Pricing](https://appfollow.io/pricing) Contact sales [Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup) # Build vs Buy AI for App Reviews: Vibe-Code It or Use AppFollow? You can vibe-code a review bot in an afternoon. Here's how to tell whether you should — and what you'd still be missing. [Create free account](https://watch.appfollow.io/signup) [Find your setup →](https://get.appfollow.io/compare-appfollow-to-vibe-coding#find-your-setup) ![Opera](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Opera.png?width=176&height=64&name=Opera.png) ![Standard Bank](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/Standard%20Bank.png?width=360&height=140&name=Standard%20Bank.png) ![wargaming-1](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/wargaming-1.png?width=176&height=64&name=wargaming-1.png) ![g5 entertainment](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/g5%20entertainment.png?width=176&height=64&name=g5%20entertainment.png) ![azur games](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/azur%20games.png?width=176&height=64&name=azur%20games.png) ![flo](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/flo.png?width=176&height=64&name=flo.png) ![lazada](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/lazada.png?width=176&height=64&name=lazada.png) ![miro](https://get.appfollow.io/hs-fs/hubfs/%D0%A1ustomer%20logos/miro.png?width=176&height=64&name=miro.png) [See more customer stories](https://appfollow.io/customers) → ## Which setup fits you? It depends on four things: how many apps you manage, how many reviews you get, what data you need, and who relies on it. ← Back 1 of 5 Your starting point ### Do you already have your own review tool? ANot yet — we're thinking about building one with AI BYes — we've built our own bot or script CWe use AppFollow and are thinking about replacing it with our own 5 quick questions · about a minute · no email needed Scope ### How many apps do you manage, and where do reviews come from? A1 app on App Store and/or Google Play B2–5 apps on App Store and Google Play C6+ apps, or reviews from other places too (Steam, Trustpilot, other stores) Volume ### How many reviews do you get per month, across all apps? AUnder 100 — one person can read them all B100–1,000 CMore than 1,000 Data ### Besides replying to new reviews, what else do you need? ANothing else — just new reviews and replies BPast reviews and ratings, to see trends after releases CCompetitor data and ASO: rankings, keywords, competitors' reviews DBoth: history and competitor/ASO data Team ### Who on your team works with app reviews? AJust me BOne team, for example support CSeveral teams: support, product, marketing, leadership **A** AppFollow free plan ### Start free — no bot to build or maintain. For one app and under 100 reviews a month, you don't need to build anything. Start on AppFollow's free plan: your reviews and replies in one place, nothing to maintain — and when you need history, competitor data or more apps, it's already there. Keep your bot if it works for you — and use AppFollow for what it can't fetch: history and competitor data. **B** Your agent + AppFollow data ### Keep your own tooling. Run it on AppFollow data. Your setup needs more than a bot can fetch. Connect your agent to AppFollow via MCP or API and get the data the store APIs don't give you — without maintaining the pipeline. Google Play's API returns only the last week of reviews, so history has to come from somewhere else. AppFollow has years of it from day one. Competitor reviews, keyword rankings and featuring aren't in the store APIs. AppFollow has them ready. Your bot stays — just plug it into AppFollow. **C** AppFollow ### AppFollow is the more efficient option for your setup. Several apps and sources, real volume, several teams relying on the data: running that in-house means engineering time every month. Show us your setup and we'll compare it with AppFollow in 20 minutes — and tell you honestly where yours is better. Bring your bot to the call — we'll show what you can keep and what to plug in. **D** For AppFollow customers ### Before you replace AppFollow, check what you'd have to rebuild. Review history, competitor and ASO data, every source in one inbox, consistent tagging and team workflows would all need to be built and maintained in-house. If you want your own AI on top, you don't have to switch — connect it to AppFollow via MCP. [Create free account](https://watch.appfollow.io/signup?utm_source=website&utm_medium=quiz&utm_campaign=vibe_coding&utm_content=result_a) [Connect MCP →](https://get.appfollow.io/compare-appfollow-to-vibe-coding#connect-mcp) [Create free account](https://watch.appfollow.io/signup?utm_source=website&utm_medium=quiz&utm_campaign=vibe_coding&utm_content=result_b) Book a demo Talk to your CSM [Connect MCP →](https://get.appfollow.io/compare-appfollow-to-vibe-coding#connect-mcp) Retake the quiz ## What a vibe-coded bot can't get from the store APIs 1 week Google Play's API returns only reviews from the last week. History can't be backfilled. AppFollow: years of review, rating and ranking history from day one Own apps only Neither store's API gives competitors' reviews, rankings or keyword data. AppFollow: competitor reviews, keyword popularity & difficulty, featuring No star-only ratings Google Play's API skips reviews without a written comment. AppFollow: every review and rating, plus Trustpilot, Steam, Discord and other stores in one inbox ## What it takes to own a review bot after month one | What you need | To build and run it yourself | In AppFollow | | --- | --- | --- | | **DATA** | | | | **Review history** | Google Play's API gives one week. For more, buy third-party data or scrape — paid per app, every month | Years of review, rating and ranking history from day one | | **Competitors & ASO** | Not in the store APIs. Third-party data for every competitor and keyword you track | Competitor reviews and ratings, keyword popularity & difficulty, rankings, featuring, top charts | | **Other sources** | A separate integration for each store, Trustpilot, Steam and Discord | One inbox: App Store, Google Play, Microsoft Store, AppGallery, Galaxy Store, Trustpilot, Steam, Discord | | **INSIGHTS** | | | | **Tagging** | Prompts that drift with model updates; re-tag history every time categories change | Consistent AI tags across apps, markets and languages, plus your own custom tags | | **Summaries** | The LLM only sees what fits in its context window, so "top issues" depend on which reviews it read | AI summaries by period, app version or tag, each theme linked to the reviews behind it | | **Spikes** | Build and maintain your own monitoring | Alerts when negative reviews spike after a release | | **WORKFLOWS** | | | | **Replies** | Your own draft-approve-post logic. The App Store keeps one reply per review — posting again overwrites it | Auto-replies with approval rules, drafted in the review's language | | **Translation** | Extra LLM calls for every review and every reply | Automatic translation of reviews and replies | | **Abusive reviews** | Reporting isn't in the stores' public APIs | Report a Concern for App Store, Google Play, Trustpilot and Steam, automatable with rules | | **Helpdesk** | One integration at a time | Zendesk, Salesforce, Freshdesk, Intercom, Helpshift, Front, Help Scout, Slack, Microsoft Teams | | **OWNERSHIP** | | | | **Maintenance** | Your team, every time an API, auth method or quota changes (Google Play: 200 review requests per hour per app) | Our team | | **Security & uptime** | Your own audit and on-call rotation | ISO 27001, SSO, DPA, dedicated servers, 99.5% uptime guarantee | ## Your AI agent, AppFollow’s data — connected in under a minute   Keep your own agent and give it AppFollow data: years of history, competitor and ASO data, consistent tags. AI Toolkit Recommended MCP + ready-made workflows. Nothing else to configure. [Claude Code ↗](https://github.com/AppFollow/appfollow-ai-toolkit?utm_source=landing&utm_medium=install-block&utm_campaign=vibe_coding) [Codex ↗](https://github.com/AppFollow/appfollow-ai-toolkit?utm_source=landing&utm_medium=install-block&utm_campaign=vibe_coding) Show install commands ``` # Claude Code /plugin marketplace add AppFollow/appfollow-ai-toolkit /plugin install appfollow-ai-toolkit@appfollow-ai-toolkit # Codex (then install from /plugins) codex plugin marketplace add AppFollow/appfollow-ai-toolkit ``` Just the MCP connector Point your existing AI app at your reviews, ratings, rankings and keywords. [Claude ↗](https://claude.ai/directory/connectors/appfollow) [ChatGPT ↗](https://support.appfollow.io/hc/en-us/articles/49071302595601) [Gemini ↗](https://support.appfollow.io/hc/en-us/articles/49071302595601) [Cursor ↗](https://support.appfollow.io/hc/en-us/articles/49071302595601) [GitHub Copilot ↗](https://support.appfollow.io/hc/en-us/articles/49071302595601) [Perplexity ↗](https://support.appfollow.io/hc/en-us/articles/49071302595601) Google OAuth or SSO, no API keys. [Setup guide →](https://support.appfollow.io/hc/en-us/articles/49071302595601) ## How to connect AppFollow MCP to your AI agent ![flo](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/flo.png?width=1200&length=1200&name=flo.png) "Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app's reputation and share a single tool & data."   Catherine Sibirko, ASO Expert at **Flo Health** ![Opera](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/Opera-Nov-13-2025-07-07-20-6793-AM.png?width=1200&length=1200&name=Opera-Nov-13-2025-07-07-20-6793-AM.png) "The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to **work more efficiently and handle a greater number of tickets** in their allocated time."   Miyuki Barsk, Mobile Products Customer Support Lead at **Opera** ![Standard Bank](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/Standard%20Bank-3.png?width=1200&length=1200&name=Standard%20Bank-3.png) "**Using automation helps us reply faster** to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."   Nkoebe Motlhajoa, Social Media Manager at **Standard Bank South Africa** ![kolibri games](https://20037499.fs1.hubspotusercontent-na1.net/hub/20037499/hubfs/%D0%A1ustomer%20logos/kolibri%20games.png?width=1200&length=1200&name=kolibri%20games.png) "**AppFollow automatically organizes actionable insights** for us right away, with little time or resources on our side needed."   Lauren Wade, Head of Community Management at **Kolibri Games** ![iso-certified](https://get.appfollow.io/hubfs/iso-certified.png "iso-certified") ![g2-badges](https://get.appfollow.io/hubfs/g2-badges.png "g2-badges") ## Build vs buy AI for app reviews: FAQ ### When does it make sense to build an app review tool yourself? Build it yourself if you have one app in one or two stores, a review volume one person can read, and you only need new reviews — no history or competitor data. Connect your own agent to AppFollow via MCP or API once you need history, ASO or competitor data but want to keep your own tooling. Use AppFollow when you manage many apps, stores or languages and several teams rely on the data. ### Can I build an app review tool with AI myself? Yes. With Claude, Cursor or Codex you can pull your own App Store and Google Play reviews and draft replies in an afternoon. The harder parts are review history, competitor data and maintaining the workflow over time. ### Is it cheaper to build with AI or buy a review management tool? The build is cheap; owning it isn't. Compare two to three years of engineering time, AI usage, third-party data for history and competitors, and maintenance — not just the LLM bill. ### What data can't I get from the App Store and Google Play APIs? Competitors' reviews, keyword popularity and difficulty, rankings and featuring data. Google Play's API also returns only reviews from the last week, and only those with a written comment. ### Our AI replies are already better. Why switch? Tell us what's better — tone, context or accuracy. You can keep your own reply logic and connect it to AppFollow data via MCP or API. ### Do I have to replace the bot I built? No. Connect it to AppFollow via MCP or API so it works on full history, competitor data and consistent tags, without anyone maintaining the pipeline. ### Is my data secure with AppFollow? AppFollow is ISO 27001 compliant, supports SSO and access controls, offers a DPA and dedicated servers, and provides documentation for security audits. React to user feedback and market trends faster Get started for free Company - [About](https://appfollow.io/about) - [Pricing](https://appfollow.io/pricing) - [Consultancy](https://appfollow.io/asoconsulting) - [Customers](https://appfollow.io/customers) - [Team](https://appfollow.io/team) - [Contact us](https://appfollow.io/contact) - [For partners](https://appfollow.io/partners) - [AI & LLM Guide](https://appfollow.io/ai-llm-guide) Platform - [Monitor app performance](https://appfollow.io/monitor-app-performance) - [App Store Optimization](https://appfollow.io/aso) - [AI Review Management](https://appfollow.io/app-review-management-tool) - [Workflow Automation](https://appfollow.io/workflow-automation) - [Consoles Data Aggregator](https://appfollow.io/consoles) - [App Competitor Analysis](https://appfollow.io/app-competitor-analysis) - [Product Roadmaps](https://appfollow.io/product-roadmaps-for-mobile-app-market) - [Top Chart Rankings](https://appfollow.io/rankings) - [AppFollow MCP & AI Toolkit](https://appfollow.io/mcp) Solutions - [Customer Support](https://appfollow.io/customer-support) - [ASO & Marketing](https://appfollow.io/marketing) - [Product Managers](https://appfollow.io/product-managers) - [Gaming Companies](https://appfollow.io/gaming) - [Enterprise](https://appfollow.io/enterprise) Resources - [Blog](https://appfollow.io/blog) - [Webinars](https://appfollow.io/webinars) - [Academy](https://appfollow.io/appfollow-for-reviews-management-aso) - [Glossary](https://appfollow.io/glossary) - [Help Center](https://support.appfollow.io) - [Trust Center](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security) - [API](https://appfollow.io/appfollow-api) - [Free ASO Tools](https://appfollow.io/free-aso-tools) How we compare - [AppFollow vs Native consoles](https://appfollow.io/compare-appfollow-vs-native-consoles) - [AppFollow vs App Store Connect](https://appfollow.io/compare-appfollow-vs-app-store-connect) - [AppFollow vs Google Play Console](https://appfollow.io/compare-appfollow-to-google-play-console) - [AppFollow vs In-house](https://appfollow.io/compare-appfollow-to-in-house-solutions) - [AppFollow vs Vibe coding](https://appfollow.io/compare-appfollow-to-vibe-coding) - [AppFollow vs Appfigures](https://appfollow.io/compare-appfollow-vs-appfigures) - [AppFollow vs Appbot](https://appfollow.io/compare-appfollow-vs-appbot) - [AppFollow vs AppTweak](https://appfollow.io/compare-appfollow-vs-apptweak) - [More](https://appfollow.io/appfollow-comparisons) Integrations - [App Store Connect](https://appfollow.io/ios-app-analytics) - [Google Play Console](https://appfollow.io/googleplay-analytics) - [Steam](https://appfollow.io/steam) - [Trustpilot](https://appfollow.io/trustpilot) - [Zendesk](https://appfollow.io/zendesk) - [Slack](https://appfollow.io/slack) - [Salesforce](https://appfollow.io/salesforce) - [Helpshift](https://appfollow.io/helpshift) - [More](https://appfollow.io/integrations) [System status](https://status.appfollow.io) [Terms](https://appfollow.io/terms) [Privacy policy](https://appfollow.io/privacy) Join our communities: [![AppFollow logo](https://cdn.appfollow.io/assets/site/img/purple-logo.svg)](https://appfollow.io) AppFollow © 2015-2026. Built with ![love](https://cdn.appfollow.io/assets/2/img/white-heart.png) remotely The ultimate platform to help your product thrive in the mobile market Elevate your review management strategy. Communicate with users from a single place. Gain actionable product insights. Improve visibility and increase organic growth. Track key metrics. Stay ahead of the competition. Be the first to know about mobile trends and market changes. Trusted by 100,000+ product teams worldwide ![get-in-touch-logos](https://cdn.appfollow.io/assets/site/img/get-in-touch/logos_v2.png) Contact us ✉️ ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Build it yourself if you have one app in one or two stores, a review volume one person can read, and you only need new reviews — no history or competitor data. Connect your own agent to AppFollow via MCP or API once you need history, ASO or competitor data but want to keep your own tooling. Use AppFollow when you manage many apps, stores or languages and several teams rely on the data." }, "name" : "When does it make sense to build an app review tool yourself?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. With Claude, Cursor or Codex you can pull your own App Store and Google Play reviews and draft replies in an afternoon. The harder parts are review history, competitor data and maintaining the workflow over time." }, "name" : "Can I build an app review tool with AI myself?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "The build is cheap; owning it isn't. Compare two to three years of engineering time, AI usage, third-party data for history and competitors, and maintenance — not just the LLM bill." }, "name" : "Is it cheaper to build with AI or buy a review management tool?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Competitors' reviews, keyword popularity and difficulty, rankings and featuring data. Google Play's API also returns only reviews from the last week, and only those with a written comment." }, "name" : "What data can't I get from the App Store and Google Play APIs?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Tell us what's better — tone, context or accuracy. You can keep your own reply logic and connect it to AppFollow data via MCP or API." }, "name" : "Our AI replies are already better. Why switch?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. Connect it to AppFollow via MCP or API so it works on full history, competitor data and consistent tags, without anyone maintaining the pipeline." }, "name" : "Do I have to replace the bot I built?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "AppFollow is ISO 27001 compliant, supports SSO and access controls, offers a DPA and dedicated servers, and provides documentation for security audits." }, "name" : "Is my data secure with AppFollow?" } ] } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack." }, "name" : "What can I do with Trustpilot inside AppFollow?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace." }, "name" : "How do I connect my Trustpilot account?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status." }, "name" : "Can I reply to Trustpilot reviews directly from AppFollow?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools." }, "name" : "How does this differ from using Trustpilot alone?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up." }, "name" : "How to search Trustpilot reviews?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow." }, "name" : "Can companies remove bad Trustpilot reviews?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis." }, "name" : "How do I download all Trustpilot reviews?" } ] } ```