App Reviews Monitor for Zendesk

Aggregate and respond to iOS and Android reviews directly in Zendesk. Save time, resources, and budget by automating app review management with Zendesk and AppFollow integration.

Manage app reviews in one service — save time and money

Send all app reviews to Zendesk

Send all app reviews to Zendesk

Receive any reviews users leave to your apps. Set up rules to receive only negative, positive or all reviews the moment they were left.

Respond to app reviews in 1 click

Respond to app reviews in 1 click

Your support team can easily respond to app reviews without leaving Zendesk, ever. All communication with users in one place.

Report spam and fake reviews

Report spam and fake reviews

Delete malicious and inappropriate reviews in your Zendesk dashboard in 2 clicks with our Report-a-concern feature.

Increase team efficiency with automated app review management

Increase team efficiency with automated app review management

Auto-replies

Set up auto-replies to save time dealing with repetitive reviews. Deal only with reviews that really need your attention.

Auto-tags

Invent rules for tagging reviews that contain specific words to make it easier to find and address high priority reviews (for example, reviews about bugs, billing, feature requests, etc).

Auto-translation

Get reviews translated automatically to understand your users' pain no matter the language they speak.

Track agent performance and ticket handling efficiency

Track agent performance and ticket handling efficiency

Cut the time you spend on routine. Monitor how efficient your teams are and whether all reviews were noticed and queries were solved, all in one place.

Also, create follow-ups for reviews that need additional clarification so you don't waste your time looking for it again.

We've seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization.
Customer Support Team G5 Entertainment
As a mobile games publisher managing over 100 games across app stores, AppFollow has changed the way we engage with our players. Their AI-powered review reply automation has streamlined the process of managing thousands of player reviews, saving us significant time while ensuring fast, high-quality engagement with our community.
Ofer Regev Product Manager at Supersonic/Unity
The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time.
Miyuki Barsk Mobile Products Customer Support Lead at Opera
AI is reshaping the world of investing, enabling us to deliver better tools and a more personalized experience. It allows us to analyze feedback in real-time so we can continually optimize our offering.
Hanan Mishurin Digital Platforms Team Lead at eToro