App Reviews Monitor for Zendesk

Aggregate and respond to iOS, Android, Mac, and Amazon reviews directly in Zendesk. Save time, resources, and budget by automating app review management with Zendesk and AppFollow integration.

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Manage app reviews in one service — save time and money

Send all app reviews to Zendesk

Send all app reviews to Zendesk

Receive any reviews users leave to your apps. Set up rules to receive only negative, positive or all reviews the moment they were left.

Respond to app reviews in 1 click

Respond to app reviews in 1 click

Your support team can easily respond to app reviews without leaving Zendesk, ever. All communication with users in one place.

Report spam and fake reviews

Report spam and fake reviews

Delete malicious and inappropriate reviews in your Zendesk dashboard in 2 clicks with our Report - a - concern feature.

Increase team efficiency with automated app review management

Increase team efficiency with automated app review management

Auto-replies

Set up auto-replies to save time dealing with repetitive reviews. Deal only with reviews that really need your attention.

Auto-tags

Invent rules for tagging reviews that contain specific words to make it easier to find and address high priority reviews (for example, reviews about bugs, billing, feature requests, etc).

Auto-translation

Get reviews translated automatically to understand your users' pain no matter the language they speak.

Track agent performance and ticket handling efficiency

Track agent performance and ticket handling efficiency
Cut the time you spend on routine. Monitor how efficient your teams are and whether all reviews were noticed and queries were solved, all in one place.
Also, create follow-ups for reviews that need additional clarification so you don't waste your time looking for it again.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app’s reputation and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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AppFollow does a really good job of helping integrate manual and automated efforts. The automation - specifically the tags - brings to attention things that wouldn't otherwise be spotted if analysis of the feedback was being done manually. Since implementing automation tools, we can now tackle 35% to 50% of reviews. And our response time has decreased by more than 10 times.

Rebecca Kish Reviews Specialist at Roku
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AppFollow allows us to better understand how our players perceive our games and can quickly spot any pain points and address them to the teams in charge, helping players to actively reach a better gaming experience. 62% of ratings from reviews increased after a response. We also saw a 10x increase in average response time after starting using AppFollow.

Ana Maria Chelaru Global Engagement Marketing Manager at Gameloft
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AppFollow has a great product, Customer Support, and Customer Success teams. As a result of this partnership with the AppFollow team, we’ve been able to build stronger relationships with our customers.

Tolya Filippov Cross-device Product Manager at Miro
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AppFollow helps us respond to 45-50% of reviews automatically, with 80% tagged automatically as well. Now, we can manage two large apps in one place and cut down on time spent review reviews without a drop in productivity.

Marta Rozwalka Player Services Manager at Huuge Games
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AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed. We managed to decrease our average response time by 8.5 times, increase app rating and sentiment score after we started using AppFollow.

Lauren Wade Head of Community Management at Kolibri Games
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Grow your apps with AppFollow and Zendesk