Contact sales

Handle any volume of shopping app feedback

Shopping apps get thousands of reviews daily. Use AppFollow and let AI handle any volume of reviews, analyze sentiment patterns, and extract insights that matter for your business.

Trusted by leading companies tracking over 1 million apps

See more customer stories →

Extract player insights

Process thousands of reviews automatically

Stop drowning in feedback. Let AI handle the heavy lifting.

Automate player support

Track customer sentiment in real-time

Spot problems before they sink your conversion rates.

Maintain high average rating

Get business insights from review chaos

Turn noise into actionable data for your team.

Everything a shopping app might need

Generate AI reply, smaller, focus

AI replies

Set up AI responses that adapt to different review types, star ratings, and customer issues. Successful Shopping apps typically automate 60-80% of review responses, freeing teams to focus on complex problems. Works across all major app stores in 35+ languages.

Auto-tags

Stop manually sorting reviews. Auto-tags categorize feedback by product issues, shipping problems, payment concerns, and feature requests. See patterns across thousands of reviews instantly instead of reading each one individually.

Semantic, tags history
AI summary

AI summaries

Get clear insights from massive review volumes. AI analyzes thousands of comments daily and delivers actionable summaries about app performance, customer pain points, and trending issues. Know what matters without reading every single review.

Sentiment Analysis

Track how users feel about specific features over time and spot sentiment shifts before they hit your ratings. Understand the "why" behind user behavior, not just the what.

Sentiment, globally
Semantic, summary, competitor analysis

Competitor Intelligence

See what users complain about in competitor apps and find gaps in the market you can exploit. Build features that differentiate you from the competition.

CONNECT YOUR FAVORITE TOOLS

Keep your workflow intact. AppFollow integrates seamlessly with:

No need to change your workflow. AppFollow connects with:

Communication: Slack, Discord, Email, Microsoft Teams
Help Desk: Zendesk, Helpshift, Salesforce, Intercom
App Stores: App Store Connect, Google Play Console, Microsoft Store, Apple Arcade, HUAWEI AppGallery, Galaxy Store
Reporting: Tableau


Integrations
g5 entertainment

 

"We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."
 
Customer Support Team at G5 Entertainment
Opera

 

"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time." 
 
Miyuki Barsk, Mobile Products Customer Support Lead at Opera
Standard Bank

 

"Using automation helps us reply faster to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."
 
Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa
kolibri games

 

"AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed."
 
Lauren Wade, Head of Community Management at Kolibri Games

FAQ

How does AppFollow help prioritize product features?

AI categorizes user feedback by feature requests, bugs, and sentiment. You can see which features users want most, which problems affect the most users, and track sentiment around existing features to prioritize your roadmap.

Can I track competitor product feedback?

Yes. AppFollow monitors competitor app reviews to show you what users complain about, what features they request, and where competitors are failing. This helps identify market opportunities.

How do I share app user insights with development teams?

AppFollow integrates with Slack, Microsoft Teams, and project management tools to automatically route categorized feedback to relevant teams. Bug reports go to developers, feature requests to product managers.

What kind of executive reports can I generate with AppFollow?

Executive reports show trends in user sentiment, feature request frequency, competitor analysis, and the business impact of addressing user feedback. All data is presented in business-friendly formats.