Customer Support Automation Tool for mobile businesses

Process more app reviews with less manual work. Find critical issues, respond to reviews,
automate support workflows, grow app rating, and customer satisfaction.

Help your users in less time with less effort

4hrs/day

Support agents save on average 4 hours a day with our automation tools.

x2

Our clients increase first response rate by 2 times on average.

40%

On average, 40% of users improve reviews rating after receiving a response.

Automate Customer Support workflows

Respond to all app reviews from one dashboard

Respond to all app reviews from one dashboard

Aggregate iOS, Android, Amazon reviews and respond to them in one place with no redirection to app stores.

Increase support efficiency<br> 

Increase support efficiency
 

Influence app rating by helping users faster, reduce response time and increase response rate.

Gain product insights from user feedback

Gain product insights from user feedback

Set up custom alerts to inform different teams about relevant issues.

Track KPIs, SLAs and agents' productivity

Track KPIs, SLAs and agents' productivity

Track the performance of your agents in a single dashboard. Monitor replies effect on rating, average response time and more.

Integrate with the services you already use

Integrate with the services you already use
Connect AppFollow to Zendesk, Salesforce, Slack, Helpshift, and 33 more services to seamlessly receive and reply to app reviews.
Support your users across all platforms in your favorite help desks.

Find growth insights on our blog

BitMango increased the response rate by 2.3 times in 3 days with AppFollow's Auto-replies Success Stories

BitMango increased the response rate by 2.3 times in 3 days with AppFollow's Auto-replies

Find out how Innovative Connecting gets 850% ROI from using AppFollow Success Stories

Find out how Innovative Connecting gets 850% ROI from using AppFollow

Responding to app store reviews 101: how and where to start Ratings & Reviews

Responding to app store reviews 101: how and where to start

Pricing

wave   Free plan
$ 0 /mo
A good way to start
ok   Premium plans
From   $ 23 /mo
Start free 10-day trial
hands   Enterprise plan
Custom price
For large and enterprises
Talk to Sales
wave   Free plan
$0   /mo
A good way to start
Get Started
ok   Premium plans
From $23   /mo
Start free 10-day trial
Choose a Plan
raised_hands   Enterprise plan
Custom price
For large and enterprises
Talk to Sales Learn more  

Prices are per month for the annual subscription period.

Compare our plans

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

Try AppFollow to empower your customer support team