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Turn user complaints into product insights

Don’t base your roadmap on gut feelings, competitor analysis, or one loud customer who emails constantly. Get categorized feedback data you can use for your product roadmap, fast.

Trusted by leading companies tracking over 1 million apps

See more customer stories →

Extract player insights

Actionable insights 

 from user feedback in minutes, not weeks

Automate player support

Data-driven roadmaps

based on true user needs

Maintain high average rating

Early warning system

for product issues and bugs

Everything an app product team might need

AI summary

AI summaries

Get actionable insights from thousands of reviews in seconds instead of weeks of manual analysis. Spot trending issues before they become disasters and see what users want, not what you think they want.

Executive reports

Present user insights in formats executives read and understand. Show clear connections between user feedback and business metrics to make data-driven product decisions stick.

App store performance
Sentiment, globally

Sentiment analysis

Track how users feel about specific features over time and spot sentiment shifts before they hit your ratings. Understand the "why" behind user behavior, not just the what.

Auto-tags

Automatically categorize every piece of feedback into bugs, feature requests, and UX issues. Track sentiment around specific features and know which problems are worth fixing first.

Custom tags
Semantic, summary, competitor analysis

Competitor Intelligence

See what users complain about in competitor apps and find gaps in the market you can exploit. Build features that differentiate you from the competition.

CONNECT YOUR FAVORITE TOOLS

Keep your workflow intact. AppFollow integrates seamlessly with:

No need to change your workflow. AppFollow connects with:

Communication: Slack, Discord, Email, Microsoft Teams
Help Desk: Zendesk, Helpshift, Salesforce, Intercom
App Stores: App Store Connect, Google Play Console, Microsoft Store, Apple Arcade, HUAWEI AppGallery, Galaxy Store
Reporting: Tableau


Integrations
g5 entertainment

 

"We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."
 
Customer Support Team at G5 Entertainment
Opera

 

"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time." 
 
Miyuki Barsk, Mobile Products Customer Support Lead at Opera
Standard Bank

 

"Using automation helps us reply faster to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."
 
Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa
kolibri games

 

"AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed."
 
Lauren Wade, Head of Community Management at Kolibri Games

FAQ

How does AppFollow help prioritize product features?

AI categorizes user feedback by feature requests, bugs, and sentiment. You can see which features users want most, which problems affect the most users, and track sentiment around existing features to prioritize your roadmap.

Can we track competitor product feedback?

Yes. AppFollow monitors competitor app reviews to show you what users complain about, what features they request, and where competitors are failing. This helps identify market opportunities.

How do we share user insights with development teams?

AppFollow integrates with Slack, Microsoft Teams, and project management tools to automatically route categorized feedback to relevant teams. Bug reports go to developers, feature requests to product managers.

What kind of executive reports can we generate?

Executive reports show trends in user sentiment, feature request frequency, competitor analysis, and the business impact of addressing user feedback. All data is presented in business-friendly formats.