How to Improve Mobile Customer Experience with Zendesk

How to Improve Mobile Customer Experience with Zendesk

Customer obsession is a number one trend at the moment. Companies compete with each other trying to do the best customer service possible, but do they success? What does it take to deliver excellence to your users?

Mary Kulikova
Mary Kulikova

5 Trends In Working With App Reviews in 2019

Which trends defined the success of apps on Google Play and Apple Appstore in 2019? We've researched the 5 most important trends and shared the insights in this article.

Mary Kulikova
Mary Kulikova
5.2: November Update

5.2: November Update

Replies to Amazon reviews, beta reviews sent to Slack and e-mail, Similar apps in Timeline, filtering modified reviews in Zendesk app, a new tool for managing downloads and revenue, our meetup in Berlin, and more.

Mary Kulikova
Mary Kulikova
5.1: October Update

5.1: October Update

Find out how our new ASO Dashboard can help you quickly assess how an app's doing; updated keyword positions in real time; updated apps to handle review replies through Zendesk and Microsoft Teams, and more.

Mary Kulikova
Mary Kulikova
Shiny and new AppFollow 5.0

Shiny and new AppFollow 5.0

It’s been a year since our last major update. We worked hard and are happy to introduce you a fresh and shiny AppFollow 5.0 with User Feedback analysis tools, fully updated ASO Tools with ASO analytics, Competitive analysis tools and more!

Mary Kulikova
Mary Kulikova
Announcing the 1st Edition of Mobile Online Conference

Announcing the 1st Edition of Mobile Online Conference

Join Mobile Online Conference from wherever on October 10, 2019. Twelve sessions on different aspects of app business: ASO, Mobile Advertising, Monetization, User Acquisition and Retention.

Ekaterina Makulova
Ekaterina Makulova
How to Do Competitive Analysis on Mobile Apps with Ease

How to Do Competitive Analysis on Mobile Apps with Ease

AppFollow has totally revamped the Compare Apps tool. It is a perfect fit if you’re keeping track of your app’s activities on different platforms or studying your competitors to find new growth hacking ideas.

Anatoly Sharifulin
Anatoly Sharifulin
4.10 August Update

4.10 August Update

New ASO tool Keyword Spy; updated Compare Apps and Featured Timelines; review history in Zendesk app; integration with Jira; improved search by reviews, and more.

Mary Kulikova
Mary Kulikova
Announcing Salesforce integration: all customer feedback in one place

Announcing Salesforce integration: all customer feedback in one place

Gather all the user feedback in one place — your Salesforce account. From now on, you will get all the customer feedback about your iOS, Android, and Windows apps right in Salesforce.

Mary Kulikova
Mary Kulikova
4.9 July Update

4.9 July Update

Integration with Salesforce; updated Keyword Distribution; replying to game and app reviews from Microsoft Store; a new role for customer review management; Hebrew and Arabic support, and more!

Mary Kulikova
Mary Kulikova
4.8: June Update

4.8: June Update

Popularity score in Google Play is open to everyone; missing keywords report; ASO Analytics for several countries; Semantic Analysis improved algorithm; updated top chart rankings page, and more.

Mary Kulikova
Mary Kulikova
Google Play keyword tool update. Now with traffic score.

Google Play keyword tool update. Now with traffic score.

Try out the most accurate Google Play traffic score on the market. Check the keyword popularity for every keyword in every country!

Ilia Kukharev
Ilia Kukharev
4.7 May Update

4.7 May Update

Google Play scoring; improved keyword grouping; new conversion rate graphs in ASO Analytics; reviews semantics in email reports; supporting new app stores, and more.

Mary Kulikova
Mary Kulikova
Semantic Analysis: the quickest way to identify user-impacting issues

Semantic Analysis: the quickest way to identify user-impacting issues

Brand new tool for both high-level user satisfaction analysis and deep analysis of app reviews. Find real user experience issues and analyze them in minutes.

Julia Zhavnerchik
Julia Zhavnerchik
New Pricing Plans at AppFollow: How to Choose the Right One

New Pricing Plans at AppFollow: How to Choose the Right One

Updated plans, "buns", new indie plan, and useful combos based on the needs of 35,000 AppFollow users.

Evgeny Kruglov
Evgeny Kruglov