How to organise excellent customer support for your app [Recording]
We are starting a series of webinars dedicated to customer support and community management in different industries. To open it we invited the VP of Customer Care of Lydia app Guillaume Poirier.
He will talk about
- how to serve over millions users and make them happy
- how to scale a support team
- how to build an efficient support team: KPIs, metrics, roles
- how to build collaboration between teams
- what are the peculiarities in supporting finance apps.