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"How to increase customer support efficiency" with Zendesk and PicsArt

Companies that make it about their customers, win. But how to help your customer support teams focus on your customers, not on the redundant work?

During this webinar you will learn:

  • how to organize your support team: critical roles and team structure for companies of different sizes;
  • automation: how to automate your workflows, how to identify tasks for bots and when humans should get involved;
  • work strategy: how do you understand when your support strategy is successful, KPIs, and vanity metric.

Who will benefit from this webinar:

  • Directors and managers of customer support departments;
  • Team leads;
  • Support agents.

Speakers:

Vahe Khumaryan

Vahe Khumaryan

Team Lead, User Success at PicsArt

Nurzhan Ospanov

Nurzhan Ospanov

Sr. Customer Support Manager at AppFollow

Martine Niermans

Martine Niermans

Senior Manager, Customer Success at Zendesk

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