Webinar recording: All things customer support for mobile apps: team organisation, KPIs, and crisis strategies
We are gathering Revolut, AppFollow, and Yousician to discuss customer support for mobile apps in details, and share actionable insights.
The panel discussion will cover the following topics:
- How Revolut and Yousician organize their customer support;
- Critical metrics support teams track;
- Ratings & Reviews: what to pay attention to the most and different strategies to cover them;
- Strategies to use after a new release or in turbulent times and how to adapt to the new normal.
Inna Grynova, Head of Support, Revolut
Anton Shakhov, Customer Support Manager, Yousician
Vera Rabkina, Head of Ratings & Reviews, AppFollow