Flexible tool that meets the needs of ASO, Product, and Support.
I think it's great that AppFollow combines different areas of your app,
so that different teams can share a single tool and data.
ASO Expert at
Ratings & Reviews Dashboard
A unified inbox to reply to all app reviews
Customer support KPI and SLA tracking
Integration with help desks including Zendesk, Helpshift, Salesforce, and more
ASO Dashboard with major KPIs
Metrics to measure ASO success
Keyword popularity trends
Keyword research automation using real-time data with difficulty score and other keyword metrics
Marketing insights on app visibility
App page optimization tools
Downloads & Revenue dashboard to see the bottom line for your apps
AI-driven Voice of the Customer (VoC) tool
Custom alerts about specific reviews (bugs, feature requests, and more)
All consoles data in one place
Customization of tags, alerts, and API calls
Integration with email, Slack, Zendesk, Tableau, Webhook, and over 30 more services
Google Play, App Store, Amazon Store, Mac App Store, Microsoft Store
Over 60,000 leading companies from all over the world trust AppFollow with their growth
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
SAML 2.0 Single Sign-On (SSO) is available for all our Enterprise clients for a more secure and faster authentication with a single ID and password.
All our payments go through Stripe. Details about their security setup and PCI compliance can be found at Stripe’s security page.
All sensitive data of our customers enforces a password complexity standard and is stored using a PBKDF function (bcrypt).
We have uptime of 99.9% or higher.
AppFollow collects and processes personal data in accordance with the EU General Data Protection Regulation (“GDPR”).
AppFollow services and data are hosted in Amazon Web Services (AWS) facilities.
In the meanwhile, check latest insights
on mobile business
Spam and inappropriate or fake reviews negatively affect your brand’s reputation, decrease app rating and your conversion to install as a result. Let's see how to identify malicious reviews, report them to get deleted.
In this release: full support of the new Google Play Console, updates of Review Management Automation, Wordcloud for a fast understanding of what your customers talk about, more accurate count of reply effect on your app rating, new rankings page, more pre