---
title: How Easybrain Maintains World-Class Ratings Across 50 Apps
description: See how Easybrain improves ratings, handles massive review volume, and scales global player support with AppFollow’s AI tools, auto-tags, and translation features.
image: https://get.appfollow.io/hubfs/Easybrain%20%2BAF.jpg
---

[![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg) ![AppFollow](https://cdn.appfollow.io/assets/site/img/logo-mini.svg)](https://appfollow.io)

 Platform

[App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp)

 Solutions

[Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions)

[Consultancy](https://appfollow.io/asoconsulting) [Customers](https://appfollow.io/customers)  Resources

[Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security)

[Pricing](https://appfollow.io/pricing)

 Contact sales 

[Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup)

[![AppFollow](https://cdn.appfollow.io/assets/site/img/logo.svg)](https://appfollow.io)

 Platform ![](https://cdn.appfollow.io/assets/site/img/union.svg)

[App Monitor Discover areas for improvement and differentiation from user feedback and competitor insights.](https://appfollow.io/monitor-app-performance) [ASO Tools Harness valuable market intelligence for targeted messaging and better organic reach.](https://appfollow.io/aso) [AI-Powered Review Management Take the next step in how your business engages with user reviews.](https://appfollow.io/app-review-management-tool) [Workflow Automation Respond to reviews, sort and report offensive ones automatically. Streamline your support workflows.](https://appfollow.io/workflow-automation) [Integrations Process critical app data on reviews, ratings, and ASO in email, Slack, Zendesk, Tableau, Webhook, and over 20 more services.](https://appfollow.io/integrations) [AppFollow MCP & AI Toolkit AI assistant access to your app’s reviews, ratings, and ASO data, plus ready-made analysis workflows, with no dashboard or code required.](https://appfollow.io/mcp)

 Solutions ![](https://cdn.appfollow.io/assets/site/img/union.svg)

[Gaming Keep players happy at scale. Extract insights and automate support to maintain high ratings.](https://appfollow.io/gaming) [Finance Catch complaints before they hurt your rating. Talk to users in any language instantly.](https://appfollow.io/finance) [Customer Support Handle tickets faster. Save 4 hours daily per agent and respond 50% faster.](https://appfollow.io/support-teams) [ASO & Marketing Stop optimizing in the dark. Get higher rankings through data and competitive intelligence.](https://appfollow.io/marketing-teams) [Enterprise Get 99.5% uptime, enterprise security, and dashboards that connect sentiment to business metrics.](https://appfollow.io/enterprise) [See more Explore solutions by industry, team & scale.](https://appfollow.io/solutions)

[Consultancy](https://appfollow.io/asoconsulting)

[Customers](https://appfollow.io/customers)

 Resources ![](https://cdn.appfollow.io/assets/site/img/union.svg)

[Blog Explore expert articles and case studies on app growth, ASO, user retention, and mobile SaaS trends.](https://appfollow.io/blog) [E-books, guides & more Enhance your app reputation management skills with our collection of valuable resources.](https://appfollow.io/learning-hub) [Webinars Attend insightful webinars covering mobile app reputation, customer satisfaction, ASO, and more.](https://appfollow.io/webinars) [API for Developers Leverage our API to seamlessly integrate AppFollow with other services.](https://appfollow.io/appfollow-api) [Glossary Find explanation of every term about your app performance on app stores from AppFollow experts.](https://appfollow.io/glossary) [Help Center Find expert tips and solutions for utilizing AppFollow to its maximum potential.](https://support.appfollow.io) [Academy Explore AppFollow functions to master your business goals with comprehensive ASO and review management tutorials.](https://appfollow.io/appfollow-for-reviews-management-aso) [Trust Center Learn how AppFollow protects your data with industry-leading security practices, ISO 27001 certification, and trusted infrastructure.](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security)

[Pricing](https://appfollow.io/pricing)

 Contact sales 

[Log in](https://watch.appfollow.io) [Sign up](https://watch.appfollow.io/signup)

# How Easybrain Maintains World-Class Ratings Across 50 Apps and 2 Billion Downloads

From billions of downloads to billions of connections

![Easybrain + AF](https://get.appfollow.io/hubfs/Easybrain-1.png "Easybrain + AF")

![Easybrain](https://get.appfollow.io/hubfs/333575.png "Easybrain")

Easybrain is a mobile game developer and publisher specializing in brain-training puzzle games including Sudoku, Jigsaw Puzzles, and Nonogram. With more than 2 billion downloads, Easybrain has built one of the world's largest mobile gaming portfolios with 50+ apps.

Read more about Easybrain’s approach to review management in our article: [Scaling Player Connection With the Help of AI and the Human Touch.](https://appfollow.io/blog/scaling-player-connection-with-the-help-of-ai-and-the-human-touch)

Challenges

- Thousands of reviews each month across 50 apps
- Players writing in many different languages
- Google Play reviews are short, App Store reviews are long
- Small team handling huge volume
- Lots of spam mixed with real feedback
- Getting cultural context right when translating

![Objectives](https://get.appfollow.io/hubfs/Objectives-Nov-12-2025-04-15-43-0340-PM.png "Objectives")

+0.43 ⭐

Positive reply effect on average of 68,000 replies

AppFollow tools used

- Auto-tags
- AI summaries
- Auto-replies
- Rating tracking
- AI replies
- Translation tools
- Report a concern

![Key satisfaction](https://get.appfollow.io/hubfs/Key%20satisfaction-1.png "Key satisfaction")

What they achieved

Art Puzzle ratings dropped for various reasons. The team used AppFollow to look at what players were complaining about. They analyzed feedback with AI summaries and tags, then pushed fixes quickly. 

Ratings went from 4.17⭐ in December 2024 to 4.47⭐ by September 2025.

Easybrain handles thousands of reviews monthly **across 50 apps while keeping 45% five-star ratings.** About 35% of replies use AI help, but almost all of them get reviewed by a person before sending. **Their spam system removes 85% of spam** compared to the usual 20-30% that most companies manage.

Looking to the future

The team keeps working on their approach of letting AI handle translations and drafts while humans check tone and add context. They treat player support as part of the game experience. The next step is keeping this up as they keep growing past 2 billion downloads.

[![Start AF](https://get.appfollow.io/hubfs/Start.png "Start AF")](https://appfollow.io/?utm_source=website&utm_medium=appquantum&utm_campaign=casestudies)

 React to user feedback and market trends faster

 Get started for free

 Company

- [About](https://appfollow.io/about)
- [Pricing](https://appfollow.io/pricing)
- [Consultancy](https://appfollow.io/asoconsulting)
- [Customers](https://appfollow.io/customers)
- [Team](https://appfollow.io/team)
- [Contact us](https://appfollow.io/contact)
- [For partners](https://appfollow.io/partners)
- [AI & LLM Guide](https://appfollow.io/ai-llm-guide)

 Platform

- [Monitor app performance](https://appfollow.io/monitor-app-performance)
- [App Store Optimization](https://appfollow.io/aso)
- [AI Review Management](https://appfollow.io/app-review-management-tool)
- [Workflow Automation](https://appfollow.io/workflow-automation)
- [Consoles Data Aggregator](https://appfollow.io/consoles)
- [App Competitor Analysis](https://appfollow.io/app-competitor-analysis)
- [Product Roadmaps](https://appfollow.io/product-roadmaps-for-mobile-app-market)
- [Top Chart Rankings](https://appfollow.io/rankings)
- [AppFollow MCP & AI Toolkit](https://appfollow.io/mcp)

 Solutions

- [Customer Support](https://appfollow.io/customer-support)
- [ASO & Marketing](https://appfollow.io/marketing)
- [Product Managers](https://appfollow.io/product-managers)
- [Gaming Companies](https://appfollow.io/gaming)
- [Enterprise](https://appfollow.io/enterprise)

 Resources

- [Blog](https://appfollow.io/blog)
- [Webinars](https://appfollow.io/webinars)
- [Academy](https://appfollow.io/appfollow-for-reviews-management-aso)
- [Glossary](https://appfollow.io/glossary)
- [Help Center](https://support.appfollow.io)
- [Trust Center](https://support.appfollow.io/hc/en-us/articles/360020832997-AppFollow-s-Trust-Center-Data-Security)
- [API](https://appfollow.io/appfollow-api)
- [Free ASO Tools](https://appfollow.io/free-aso-tools)

 How we compare

- [AppFollow vs Native consoles](https://appfollow.io/compare-appfollow-vs-native-consoles)
- [AppFollow vs App Store Connect](https://appfollow.io/compare-appfollow-vs-app-store-connect)
- [AppFollow vs Google Play Console](https://appfollow.io/compare-appfollow-to-google-play-console)
- [AppFollow vs In-house](https://appfollow.io/compare-appfollow-to-in-house-solutions)
- [AppFollow vs Appfigures](https://appfollow.io/compare-appfollow-vs-appfigures)
- [AppFollow vs Appbot](https://appfollow.io/compare-appfollow-vs-appbot)
- [AppFollow vs AppTweak](https://appfollow.io/compare-appfollow-vs-apptweak)
- [More](https://appfollow.io/appfollow-comparisons)

 Integrations

- [App Store Connect](https://appfollow.io/ios-app-analytics)
- [Google Play Console](https://appfollow.io/googleplay-analytics)
- [Steam](https://appfollow.io/steam)
- [Trustpilot](https://appfollow.io/trustpilot)
- [Zendesk](https://appfollow.io/zendesk)
- [Slack](https://appfollow.io/slack)
- [Salesforce](https://appfollow.io/salesforce)
- [Helpshift](https://appfollow.io/helpshift)
- [More](https://appfollow.io/integrations)

[System status](https://status.appfollow.io) [Terms](https://appfollow.io/terms) [Privacy policy](https://appfollow.io/privacy)

Join our communities:

<https://www.linkedin.com/company/appfollow> <https://join.appfollow.io/> <https://twitter.com/AppFollowIO> <https://www.youtube.com/@Appfollow> <https://www.instagram.com/appfollow.io>

[![AppFollow logo](https://cdn.appfollow.io/assets/site/img/purple-logo.svg)](https://appfollow.io)

 AppFollow © 2015-2026. Built with ![love](https://cdn.appfollow.io/assets/2/img/white-heart.png) remotely

 The ultimate platform to help your product thrive in the mobile market

 Elevate your review management strategy. Communicate with users from a single place. Gain actionable product insights. Improve visibility and increase organic growth. Track key metrics. Stay ahead of the competition. Be the first to know about mobile trends and market changes.

 Trusted by 100,000+ product teams worldwide

![get-in-touch-logos](https://cdn.appfollow.io/assets/site/img/get-in-touch/logos_v2.png)

 Contact us ✉️