From Manual to Autopilot: How AppQuantum Scaled Player Support

Replying to every player review by hand works until it doesn’t. As your portfolio grows, so do the reviews, the languages, and the insights buried in them that never reach your product team.

AppQuantum has been through that shift. In this live fireside chat, Semion Dyukov, Customer Support Lead at AppQuantum, walks through how his team moved from manual replies to a fully automated review workflow, step by step, and how player feedback now feeds directly into product decisions.

This isn’t a product demo. It’s an honest look at a real team’s journey: what they automated first, what they kept human, and the lessons learned along the way. Moderated by Veronika Bocharova from AppFollow.

What you’ll learn:

• What manual review management looked like at AppQuantum, and the point where it stopped scaling
• The order they introduced automation in: auto-tags, auto-replies, AI replies, and summaries
• How they turn review data into reports the product team actually uses
• The results they’ve seen, and practical advice on where to start if you’re at the beginning

Who it’s for: player support and community managers, product managers, and live ops teams at mobile game studios and publishers who handle player feedback at scale.

Speakers:

• Semion Dyukov, Customer Support Lead, AppQuantum
• Veronika Bocharova, Sr. Customer Success Manager, AppFollow (moderator)

Bring your questions: there’s a live Q&A at the end, and you can even submit questions in advance when you register. Can’t make it live? Register anyway, and we’ll send you the recording.