“AppFollow has a great product, Customer Support, and Customer Success teams. As a result of this partnership with the AppFollow team, we’ve been able to build stronger relationships with our customers.”Tolya Filippov Cross-device Product Manager at Miro
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.Yaroslav Demidyuk Operations Manager at Wargaming
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.Anatoly Sibatov Manager Customer Support at Wrike
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.Ashley Yap Customer Service Manager at Turbo VPN
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.Kim Bokyung Customer Support Manager at Bitmango
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.Zachery Gergurich Customer Support Manager at Discord
Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.Catherine Sibirko ASO Expert at Flo
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.Ekaterina Savelieva Head of Support at Joom
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.Meagan Allers Customer Success at Marco Polo
“We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.”Meagan Allers Customer Success at Marco Polo
“Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.”Ekaterina Savelieva Head of Support at Joom
- Competitor Timeline
- Keyword Analysis
- App Update Timeline
- Keyword Spy
Got almost all the features to reply to users' reviews. Using tags is very helpful to understand what difficulties users are facing and what should be improved.
Easy and quick overview of all the information I need. i can track several apps and simply switching between them. In one place, I can see the ratings and their chart in time for selected time period, which is great.
A useful tool for optimizing ASO especially the keyword suggestion and keyword spy. Amazing UI, really useful, complete set of tools to help marketers to find the right way to promote the app.
In the meanwhile, check latest insights
on mobile business
AppFollow analysts have tracked down apps which enjoyed the highest average rankings for most of the year 2020.
How to master app review management, what rules to follow when responding to reviews from app store and google play, how reviews affect app store ratings, and more in our checklist.