How to reply to negative reviews in Google Play and the App Store

App reviews are one of the key ways to drive installs — and negative app reviews will directly affect your app rating, reputation, and visibility in app stores.

In this guide, you will learn:

the reasons why negative reviews appear and how to fix that

how to respond to them so users will want to replace them with a positive rating

how to monetize them

You’ll also hear from industry leaders on how they treat negative reviews, and how they’re using them to build a better product.
We also releazed ready-to-use templates of replies to negative reviews inspired by market leaders.