When the number of app reviews grows, your team’s workload grows too. While these are exciting times for your app - usually triggered by a growing customer base, or an overhaul of your app’s design - it’s easy for support teams to get overwhelmed. And when faced with a wave of repetitive reviews, it’s even easier to lose sight of the more critical ones. Whether it’s about serious bugs or important feature requests, ignoring these can make users churn and damage your bottom line.
Looking for an easier way to keep track of your review management strategy? The answer lies in automation.
Today’s automation tools have the potential to free up your support team’s time while helping you continue to build great relationships with your users.
how to increase efficiency within your team
how to balance automation with personalization
when to introduce these processes
how to measure its efficiency
You’ll also hear from leading global brands on how they’ve successfully implemented automation strategies.
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