How to manage app reviews at scale

When the number of app reviews grows, your team’s workload grows too. While these are exciting times for your app - usually triggered by a growing customer base, or an overhaul of your app’s design - it’s easy for support teams to get overwhelmed. And when faced with a wave of repetitive reviews, it’s even easier to lose sight of the more critical ones. Whether it’s about serious bugs or important feature requests, ignoring these can make users churn and damage your bottom line.

Looking for an easier way to keep track of your review management strategy? The answer lies in automation.

Today’s automation tools have the potential to free up your support team’s time while helping you continue to build great relationships with your users.

In this guide, you will learn:

how to increase efficiency within your team

how to balance automation with personalization

when to introduce these processes

how to measure its efficiency

You’ll also hear from leading global brands on how they’ve successfully implemented automation strategies.

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