AppFollow vs App Radar

One place to aggregate, analyze, and handle reviews
from the App Store, Google Play, and Amazon.

AppFollow vs App Radar
See more customer cases & best practices

AppFollow is the only service that automates review management
and builds rapport with millions of users

Respond to all app reviews in one place

Respond to all app reviews in one place

Aggregate reviews from any store and reply to them in a tool specifically designed for app reviews. Integrate with the services you already use: Zendesk, Slack, Salesforce, API, and 34 more.

Automate review processing

Automate review processing

Create templates and custom rules to reply to reviews automatically at scale. Track issues specific to your business and classify user feedback with minimal effort.

Gain insights with our ML solution

Gain insights with our ML solution

Instantly extract critical user feedback to take timely actions. Identify competitors’ pain points to adjust your product roadmap.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo
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You will benefit from AppFollow if

you struggle to process your current volume of reviews manually;
you need to streamline review management for multiple apps and platforms;
you need to share customer feedback insights across product, marketing, and support teams;
you are looking for ways to hit your customer service KPIs: Avg. Response Time, CSAT, Ticket Handle Time, Reply Effect on Rating;
you wish to integrate mobile review management in your current support workflow.
AppFollow
App Radar
Organic UA Analytics
ASO & Organic Dashboard

All the major KPIs and Metrics on one page

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Search Visibility Analysis

Easily evaluate ASO efforts and see how good your app is visible in search results

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Store Performance Index

Quick overview of your app’s current state, including search optimization and Ratings & Reviews

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All Ranked Keywords

Explore all keywords that any app is ranking for in any country with current positions

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Downloads by Keyword

Find the most valuable keywords that bring you traffic and the brand impact on downloads

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Compare Apps

Quickly compare your app’s size, ratings, chart positions and find out the growth points

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Featured apps notifications

Get notified every time your app is about to be featured in the Store to be ready for new downloads

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Keyword Research
Keyword Popularity & Difficulty

Filter the keywords for your next update to find the best ones and claim #1 position

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Keyword Recommendations

Use the most relevant keywords for your app, without any manual research and brainstorming

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Keyword Spy

Find out what keywords your competitors are using

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Keyword Popularity Trends

Catch the keyword trends before your rivals do to secure the #1 position

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Branded and Non-branded Keywords

Uncover if the selected keyword is referencing the specific brand, even if it’s not well-known

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* Comparison data is based on the analysis made in Q3, 2020
AppFollow
App Radar
Reviews processing & analysis
Reply to reviews
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Integrations
and 30+
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Review reports
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Reply stats
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Agents’ KPIs
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API
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Voice of the Customer (VoC)
ML-based review classification
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Sentiment Analysis
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Phrase analysis
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Automation
Auto-replies
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Auto-tagging
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Auto-translation
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Report a concern
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Custom alerts
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* The comparison data is based on the analysis made in Q3, 2020
estimation stars
G2 badges

Pricing

wave   Free plan
$ 0 /mo
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ok   Premium plans
From   $ 55 /mo
Start free 10-day trial
hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales
wave   Free plan
$0   /mo
A good way to start
Get started
ok   Premium plans
From $55   /mo
Start free 10-day trial
Choose a plan
raised_hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales Learn more  

Prices are per month for the annual subscription period.

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