Aggregate reviews from any store and reply to them in a tool specifically designed for app reviews. Integrate with the services you already use: Zendesk, Slack, Salesforce, API, and 34 more.
Create templates and custom rules to reply to reviews automatically at scale. Track issues specific to your business and classify user feedback with minimal effort.
Instantly extract critical user feedback to take timely actions. Identify competitors’ pain points to adjust your product roadmap.
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
All the major KPIs and Metrics on one page
Easily evaluate ASO efforts and see how good your app is visible in search results
Quick overview of your app’s current state, including search optimization and Ratings & Reviews
Explore all keywords that any app is ranking for in any country with current positions
Find the most valuable keywords that bring you traffic and the brand impact on downloads
Quickly compare your app’s size, ratings, chart positions and find out the growth points
Get notified every time your app is about to be featured in the Store to be ready for new downloads
Filter the keywords for your next update to find the best ones and claim #1 position
Use the most relevant keywords for your app, without any manual research and brainstorming
Find out what keywords your competitors are using
Catch the keyword trends before your rivals do to secure the #1 position
Uncover if the selected keyword is referencing the specific brand, even if it’s not well-known
In the meanwhile, check latest insights
on mobile business
Automate Responding to App Store reviews with AppFollow. Check This Guide and Increase Downloads with Correct Replies to iOS App Reviews.
Automate Responding to Google Play Store reviews with AppFollow. Check This Guide and Increase Downloads with Correct Replies to Android App Reviews.