What Holiday Updates Cost Games: 51.5M Reviews
Halloween and Christmas updates drive revenue — and ratings down. What 51.5M game reviews show about...
Finance app reputation benchmarks 2026: where your reviews stand
Finance apps reply to 51% of reviews, the most of any category, and replies recover up to 0.57 stars...
What are the benefits of AI-powered review management for mobile apps?
Learn what AI-powered review management improves for app teams: alerts on 1★ spikes, faster support ...
A Deep Dive into Reported App Reviews & Deletion Rates: behind the curtain
Store reviews containing offensive or spammy material should not be left untackled. Not only do they...
AppFollow’s perspective about the app reply effect on conversion & acquisition rates Games Gathering 2021 Kiev
Dana Pavel, Senior Customer Success Manager at AppFollow, will share the knowledge and insights from...
How to make a customer focused company
Customer focus is about building your around your customers' needs. But what are the benefits of cus...
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Flo improves average review response time up to 35% by using auto-tags with AppFollow
Learn how Flo team smartly implemented auto-tags into their workflow
Optus boosts reply rate from 60% to 90% and saves hours of work with auto-tags in AppFollow
Learn how large telecom operator in Australia manages app reviews
Miro's cross-device product team manages reviews and ASO with AppFollow
Learn how to consolidate reviews from various platforms in one place and experiment with ASO in AppF...
Discord cuts down hours needed for agents to respond to reviews with auto-replies in AppFollow
Learn more about how Discord uses automation in AppFollow
Viber removes 60% of inappropriate app reviews with AppFollow
Learn more how Viber uses Report a concern functionality in the AppFollow
How does PicsArt increase their customer support efficiency with AppFollow and Zendesk
PicsArt’s Team Lead at User Success Team shared with us how they support users in 30 languages acros...
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How app reviews can grow your app's LTV and lower CPI
App rating is one of those rare metrics that influence both CAC (CPI) and LTV. User reviews can help...
How Figma wins their customers. Interview with Jason Pearson, Figma's Head of Product Support
When you make it about your customers you win. In the era of high competition, you need to stand ou...
Responding to app store reviews 101: app store review guidelines and where to start
Let’s find out how to master this peculiar way of communication with your app users and form a good ...
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