Tag: replytoreviews | App Growth Blog ⭐ | All About ASO, Community Management, and Mobile Marketing

Flo improves average review response time up to 35% by using auto-tags with AppFollow

Learn how Flo team smartly implemented auto-tags into their workflow

Nurzhan Ospanov Mar 05

Optus boosts reply rate from 60% to 90% and saves hours of work with auto-tags in AppFollow

Learn how large telecom operator in Australia manages app reviews

Nurzhan Ospanov Feb 05

6.2: December Product Update

In this last update of 2020, you will find smart views for app reviews that enable quick access to t...

Olga Padulosi Apr 06

Miro's cross-device product team manages reviews and ASO with AppFollow

Learn how to consolidate reviews from various platforms in one place and experiment with ASO in AppF...

Nurzhan Ospanov Dec 10, 2020

Discord cuts down hours needed for agents to respond to reviews with auto-replies in AppFollow

Learn more about how Discord uses automation in AppFollow

Nurzhan Ospanov Mar 23

Viber removes 60% of inappropriate app reviews with AppFollow

Learn more how Viber uses Report a concern functionality in the AppFollow

Nurzhan Ospanov Nov 06, 2020

How does PicsArt increase their customer support efficiency with AppFollow and Zendesk

PicsArt’s Team Lead at User Success Team shared with us how they support users in 30 languages acros...

Olga Padulosi Sep 07, 2020

How app reviews can grow your app's LTV and lower CPI

App rating is one of those rare metrics that influence both CAC (CPI) and LTV. User reviews can help...

Vera Rabkina Sep 22, 2020

How Figma wins their customers. Interview with Jason Pearson, Figma's Head of Product Support

When you make it about your customers you win. In the era of high competition, you need to stand ou...

Olga Padulosi Jun 30, 2020

Tinkoff Bank cuts the cost per ticket* by 3 times with AppFollow

Learn more how world's largest digital bank uses AppFollow

Nurzhan Ospanov Jun 29, 2020

Responding to app store reviews 101: how and where to start

Let’s find out how to master this peculiar way of communication with your app users and form a good ...

Vera Rabkina Apr 12

Find out how Innovative Connecting gets 850% ROI from using AppFollow

Turbo VPN's road to success with app reviews management.

Nurzhan Ospanov Sep 03, 2020

How to automate customer support routine in 2020

To keep the support team from doing rote work, sending the same reply over and over, AppFollow is la...

Vera Rabkina May 14

Mobile Customer Success: why it matters and how you can nail it

Mobile customer success. Discover why it’s key for reputation management and how to make it work for...

Vera Rabkina Oct 26, 2020

How to respond to negative and positive app reviews

How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user ...

Anatoly Sharifulin Sep 09