How to automate customer support routine in 2020

To keep the support team from doing rote work, sending the same reply over and over, AppFollow is la...

Anatoly Sharifulin Feb 27, 2020

Customer Success in the mobile market: why it matters and how you can nail it

Mobile customer success. Discover why it’s key for reputation management and how to make it work for...

Anatoly Sharifulin Feb 17, 2020

How to respond to negative and positive app reviews

How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user ...

Anatoly Sharifulin Jan 23, 2020

5 Way to Work Well With App Reviews in 2020

What do you do when working with user feedback in app store reviews. How to be more productive with ...

Anatoly Sharifulin Dec 04, 2019

What Is A Mobile Game User Acquisition Strategy?

How to boost your user acquisition through a strategy of working with user reviews and ratings. Find...

Anatoly Sharifulin Oct 29, 2019

Top 7 challenges of mobile data management and analysis in App Store Connect and Google Play Console

Sooner or later, developers and support agents run into the problem of prioritizing user reviews. We...

Anatoly Sharifulin Jul 11, 2019

Semantic Analysis: the quickest way to identify user-impacting issues

Brand new tool for both high-level user satisfaction analysis and deep analysis of app reviews. Find...

Anatoly Sharifulin May 07, 2019

4.6 April Update

ASO Analytics official release; replies to reviews from Telegram; Semantic Analysis reports; auto-ad...

Anatoly Sharifulin Apr 11, 2019

How to increase user loyalty with review responses

How to reduce response time while increasing loyalty, attitudes, installs, and revenues when respond...

Anatoly Sharifulin Feb 21, 2019

Gear up your Customer Support team with Freshdesk

Know your user, talk to your app customers, reply to negative reviews faster without leaving Freshde...

Anatoly Sharifulin Jan 17, 2019