Retaining mobile app users with superior customer experiences [Recording]

Retaining mobile app users with superior customer experiences [Recording]

Join us to learn how to create an excellent customer experience and drive CSAT and user retention with app reviews and in-app support. 

Together with Helpshift, we will talk about the best practices of the mobile industry, demonstrate strategies to implement, and talk all things customer support for mobile apps and games. 

What will you learn during this session: 

  • how to create a seamless customer experience across the entire user lifecycle;
  • how to manage CSAT and LTV through app reviews;
  • how customer support teams can drive user acquisition; 
  • how to mine valuable feedback from conversations with users and app reviews.

Who will benefit from this session: 

  • Customer Support teams
  • Product teams 
  • COOs and Ops teams

Watch the recording here.

Speakers:

Vera Rabkina

Vera Rabkina

Head of Reviews / Product Manager at AppFollow

Jake Petersen

Jake Petersen

Customer Experience Strategy Leader at Helpshift

React to user feedback and market trends faster