[Recording] How using automation creates proactive support
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[Recording] How using automation creates proactive support

Customer support automation, you may have heard of it. But how does it actually work to benefit a mobile-first business? We're joined by our friends at Helpshift and Kolibri Games to discuss how automation can change the support game and make it truly proactive.

The webinar will discuss: 

1. How Customer Data is a shared language
2. Support as the collector & sharer of insights
3. How Automation helps Product get better
4. From Reactive to Proactive Support with automation
5. Balancing the agent with automation

Speakers:

Lauren Wade

Lauren Wade

Head of Community Management at Kolibri Games

Jason Copeland

Jason Copeland

Customer Success Manager at Helpshift

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