[Recording] How using automation creates proactive support
Customer support automation, you may have heard of it. But how does it actually work to benefit a mobile-first business? We're joined by our friends at Helpshift and Kolibri Games to discuss how automation can change the support game and make it truly proactive.
The webinar will discuss:
1. How Customer Data is a shared language
2. Support as the collector & sharer of insights
3. How Automation helps Product get better
4. From Reactive to Proactive Support with automation
5. Balancing the agent with automation
Speakers:
![Lauren Wade](https://appfollow.io/blog/static/appfollow_3e6a6452-a3b8-43a1-a93e-a05110db4b1b.jpg)
Lauren Wade
Head of Community Management at Kolibri Games
![Jason Copeland](https://appfollow.io/blog/static/appfollow_7449f3cf-4d39-45d7-b6b1-bd78df726e5b.jpg)
Jason Copeland
Customer Success Manager at Helpshift