[Recording] How using automation creates proactive support
Customer support automation, you may have heard of it. But how does it actually work to benefit a mobile-first business? We're joined by our friends at Helpshift and Kolibri Games to discuss how automation can change the support game and make it truly proactive.
The webinar will discuss:
1. How Customer Data is a shared language
2. Support as the collector & sharer of insights
3. How Automation helps Product get better
4. From Reactive to Proactive Support with automation
5. Balancing the agent with automation
Speakers:
Lauren Wade
Head of Community Management at Kolibri Games
Jason Copeland
Customer Success Manager at Helpshift