AppFollow vs Appbot

One place to aggregate, analyze, and handle reviews
from the App Store, Google Play, and Amazon.

AppFollow vs Appbot Comparison table
See more customer cases & best practices

AppFollow is the only service that automates review management
and builds rapport with millions of users

Respond to all app reviews in one place

Respond to all app reviews in one place

Aggregate reviews from any store and reply to them in a tool specifically designed for app reviews. Integrate with the services you already use: Zendesk, Slack, Salesforce, API, and 34 more.

Automate review processing

Automate review processing

Create templates and custom rules to reply to reviews automatically at scale. Track issues specific to your business and classify user feedback with minimal effort.

Gain insights with our ML solution

Gain insights with our ML solution

Instantly extract critical user feedback to take timely actions. Identify competitors’ pain points to adjust your product roadmap.

When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.

Yaroslav Demidyuk Operations Manager at Wargaming

AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.

Kim Bokyung Customer Support Manager at Bitmango
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Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.

Zachery Gergurich Customer Support Manager at Discord

Flexible platform that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can manage app store performance and share a single tool & data.

Catherine Sibirko ASO Expert at Flo

Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.

Ekaterina Savelieva Head of Support at Joom
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The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.

Anatoly Sibatov Manager Customer Support at Wrike

AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.

Ashley Yap Customer Service Manager at Turbo VPN
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We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.

Meagan Allers Customer Success at Marco Polo

AppFollow allows us to track app review volume and ratings over time, Semantics Analytics for tracking trending topics and sentiment for review insights reporting. I highly recommend the service if you need an effective product for app review management with detailed access to dashboards and reporting!

Jennifer Wang Director of Operations at Techstyle
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You will benefit from AppFollow if

you struggle to process your current volume of reviews manually;
you need to streamline review management for multiple apps and platforms;
you need to share customer feedback insights across product, marketing, and support teams;
you are looking for ways to hit your customer service KPIs: Avg. Response Time, CSAT, Ticket Handle Time, Reply Effect on Rating;
you wish to integrate mobile review management in your current support workflow.
AppFollow
Reviews processing & analysis
Reply to reviews
green-check
green-check Limited
Integrations
and 30+
green-check 11 integrations
Review reports
green-check
green-check
Reply stats
green-check
red-cross
Agents’ KPIs
green-check
red-cross
API
green-check Advanced
green-check Limited
Voice of the Customer (VoC)
ML-based review classification
green-check
green-check
Sentiment Analysis
green-check
green-check
Phrase analysis
green-check
green-check
Automation
Auto-replies
green-check
red-cross
Auto-tagging
green-check
green-check
Auto-translation
green-check
green-check
Report a concern
green-check Automated
red-cross
Custom alerts
green-check
green-check
* The comparison data is based on the analysis made in Q3, 2020
estimation stars
G2 badges

Pricing

wave   Free plan
$ 0 /mo
A good way to start
ok   Premium plans
From   $ 55 /mo
Start free 10-day trial
hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales
wave   Free plan
$0   /mo
A good way to start
Get started
ok   Premium plans
From $55   /mo
Start free 10-day trial
Choose a plan
raised_hands   Enterprise plan
Custom price
For large and enterprises
Talk to sales Learn more  

Prices are per month for the annual subscription period.

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Automate review management with AppFollow today