Semantic Analysis: the quickest way to identify user-impacting issues

Even a perfect app has its flaws. No matter how good your app is, users will always find something to complain about. 

How to quickly grasp the real user experience issues and analyze them in minutes?

Working closely with product teams, we realized that there was nothing at the market that could provide them with both high-level user satisfaction analysis and deep analysis of app reviews. To solve this problem we created a Semantic Analysis toolkit.

It gives Product Owners, UX designers, Developers, and Customer Success managers a helicopter view on customer experience and helps to detect the app’s potential lacks before they got critical.

8 out of 10 customers have noted that they reacted to critical bugs 3 times faster with the Semantic Analysis tool.


5 reasons to give it a try

1. Find what affects customer experience

Track what mobile app users from different locations think about different versions of your app. Smart AI system automatically groups feedback by topics and separates bugs. If there’s a problem with a new feature — you will be the first to know.

The chart shows the number of reviews in each topic and their average rating. By clicking each of them you will be redirected to these exact reviews.

2. Don’t let the stars confuse you

Easily find current and potential issues no matter what rating a review has. Users do have problems, even if they give you a 4-star review. If you react only to 1-star or 2-star reviews, you may miss a problem from a really loyal customer who’s ready to give you 5 stars.

Despite rating your app with a 4-star review, a user still has a problem you should solve.

3. Concentrate on the reviews that matter the most

Pick up issues or questions that require an urgent answer. Semantic Analysis tools will group such reviews and direct you in the right place so that you solve these issues as fast as you can.

Topics & Bugs chart

Each part of the chart is a group of reviews gathered by AI and waiting for your reply.

4. Use up-to-date data

Take care of the most recent updates or compare your current results with the previous achievements. This way you can make solid decisions that help you develop your app.

Filter the dates, app versions, and countries to detect ups and downs everywhere where your app is available.

5. Find a room for improvements

Discover what your customers need to feel satisfied. Keep track of their requests and suggestions from version to version. For example, by clicking the word “would be” in the Wordcloud you will see all reviews where users suggest improvements for the current app version.

Find more insights in our Help Center.

Start improving users’ satisfaction level.

Have already tried our Semantic Analysis? Don’t be shy to share your opinion! We’re gathering a backlog for 2.0 version :)

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