Top 7 Reputation Monitoring Tools: Software Features And Pricing Review

Picking the wrong reputation monitoring software can tank your app’s growth.

Here’s what’s at stake:

• Fake reviews left unchecked.
• Angry users scaring off new ones.
• Missed chances to boost downloads.

Not fun, right?

The right reputation monitoring tools are game-changers. They help you track reviews, respond fast, and spot trends before they spiral out of control.

In this article, we’ve reviewed the top 7 reputation monitoring software options. You’ll get the full breakdown — features, pricing, and even the not-so-great stuff (because no tool’s perfect).

Ready to protect your app’s reputation? Let’s dive in.

#How to choose an ideal reputation monitoring software

Your app's future depends on picking the right reputation monitoring software. Choose well and watch your app soar. Screw it up? Expect missed reviews, bad insights, and users who don't trust you anymore.

Here's what separates the good from the bad:

• Real-time monitoring. The best tools give you live alerts for every review, mention, or rating. Real-time monitoring means you can jump on a 1-star review before it blows up. That's a big deal for app stores, where fast responses boost rankings and user trust.
• Advanced sentiment analysis. Sentiment analysis sorts reviews into good, neutral, or bad. Great tools dig deeper, finding common themes like "bugs" or "slow loading." For app developers, this info shows what users love — or hate. Use these insights to make targeted updates that improve ratings.
• Comprehensive multi-platform coverage. People talk about your app all over: App Store, Google Play, social media, forums. Top reputation monitoring software puts all this data in one place. This big-picture view saves time and makes sure you don't miss any feedback.
• Customizable alerts and filters. Too many notifications is a nightmare. Tools with keyword filters (like "crash" or "refund") help you focus on urgent problems. Customizable alerts show you what your team cares about most — without burying you in pointless updates.
• Built-in response management. Replying directly in the tool is a game-changer. Imagine responding to a pissed off user in seconds, without leaving the platform. The best software has canned responses to save time, but lets you personalize to keep it real.
• In-depth analytics & reporting. Basic tools just count reviews. The top ones analyze trends — review volume, rating changes, common complaints. These reports help app companies fine-tune updates, make the user experience better, and see problems coming. Plus, share professional reports with higher-ups to show the tool is paying off.
• User-friendly interface. A powerful tool is useless if your team can't use it. Look for simple dashboards, easy-to-read data, and clear navigation. Many tools help onboard your team so you can hit the ground running.
• Scalability for growth. More users means more reviews and interactions. The right reputation monitoring tools can keep up. Pick software that lets you add team members, platforms, and advanced features as your business grows.

We looked at these features and reviewed the top 7 reputation monitoring tools. Choose carefully!

#AppFollow reputation monitoring tool

AppFollow is reputation monitoring software that keeps tabs on your app. It tracks reviews, ratings, and feedback from Google Play and the App Store so you don't have to waste time checking multiple places. The point? It saves you effort and keeps users from getting angry.

AppFollow makes dealing with reviews easier and shows you what matters so you can actually improve your app instead of playing whack-a-mole with comments all over the place. If you want more downloads and happier users, AppFollow is your tool.

It doesn't matter if your app is a game, utility, or e-commerce. AppFollow lets you see what people are saying and respond to it.

Use cases include:

• Quickly responding to negative reviews.
• Analyzing trends to improve features.
• Monitoring competitors’ feedback for strategic insights.

Key Features

What makes AppFollow stand out? Let’s break it down:

• Centralized Review Management. All your reviews in one dashboard. No more switching between platforms or missing crucial feedback.
• Sentiment Analysis with AI. Automatically detect user emotions. Understand what drives 5-star reviews — and what triggers complaints.
• Real-Time Alerts. Get instant notifications for new reviews. Respond fast to resolve issues and build loyalty.
• Competitor Monitoring. Spy on rival apps’ reviews. See what works (or doesn’t) for your competitors and adapt.
• Tagging and Categorization. Organize reviews with custom tags. Spot recurring issues or popular requests effortlessly.
• Analytics and Reporting. Track trends over time. Use detailed charts to make data-driven updates.
• Response Automation. Set up auto-replies for common queries. Save time without sounding robotic.
• Team Collaboration Tools. Assign reviews to team members. Work together to resolve issues faster.

With these features, AppFollow ensures you’re always in control of your app’s reputation.

Pricing

AppFollow review monitoring platform pricing.

You can start small with the Free plan if you're just dipping your toes in. But if you need more than the basics, be ready to shell out $179/month for the Essential plan.

Growing teams? The Team plan will set you back $559/month. But hey, you get some fancy automation, AI, and ultra-detailed insights for that price.

If your needs are on a whole other level, they've got custom plans. Just be prepared to pay up.

Here's the deal with pricing: the more features, integrations, and apps you want to track, the more it'll cost you. But at least you're not paying for stuff you don't use.

Oh, and the real kicker? You can try it free for a whole month. An entire 30 days to put AppFollow through its paces without risking a cent!

#Modash

Image source.

Modash started as a tool for influencer marketing, but it's also good at keeping an eye on your online rep. It lets you see what people are saying about your app all over social media and beyond.

You can spot feedback, see how people really feel, and figure out how to respond. If you're an app company that wants to stay ahead of the haters and turn user opinions into action, Modash is your ticket.

Modash is for app creators who cares about their brand image. It's for teams that need to track reviews, mentions, and even influencer plugs.

You can use it to:

• Watch social mentions to spot trends.
• Find influencers who actually align with your app's vision.
• Keep tabs on user feedback across multiple channels.

If you're not messing around about your reputation and social reach, Modash is like a Swiss Army knife for that stuff.

Key Features

What makes Modash hot great in the online reputation game? Let's break it down:

• Cross-Platform Social Monitoring. Modash doesn't miss a beat. It tracks mentions on every platform, from Insta to TikTok.
• Advanced Filtering with AI. Cut through the air and zero in on feedback that actually matters.
• Audience Analytics. Get the lowdown on who's talking about you. Demographic insights = better targeting.
• Influencer Discovery and Monitoring. Spot the influencers hyping your app up — or dragging it through the mud. This is a game-changer. You can high-five your biggest fans and put out fires with haters.
• Customizable Alerts. Set up notifications for specific keywords or sentiment changes. Never miss a thing.
• Sentiment Analysis. Know exactly how users feel at scale. Pissed off users? Nip that shit in the bud.

With its AI-driven insights and tools for teamwork, Modash is a fucking godsend for app companies ready to up their game.

Pricing

Image source.

Alright, here's the deal with Modash pricing. They've got plans for teams of all sizes, and they don't try to hide the costs.

Free Trial: 14 Days. That's two full weeks to kick the tires.

• Starter Plan ($299/month): Perfect if your team is small. You get basic rep monitoring, audience insights, and 1,000 profiles to play with.
• Growth Plan ($599/month): For apps that are blowing up. Track a whopping 5,000 profiles and get some slick features like filters and export options.
• Pro Plan (custom pricing): For the big dogs. Unlimited profiles, API access, and support that jumps when you say jump.

The price tag depends on how many profiles you're tracking and what features you need. It's a no-bs model that scales with you. In other words, you only pay for what you actually use.

#Reputation.com

Image source.

Reputation.com is a great tool for keeping your app's online image in check. It uses AI to track, analyze, and optimize your app's reviews and ratings across multiple platforms. With Reputation.com, you're always in the driver's seat when it comes to how your app is seen.

The real value? Turning random feedback into insights you can actually use. Reputation.com puts all your rep management in one place, so you can focus on growing your app instead of putting out fires every time someone leaves a bad review.

Reputation.com is built for app creators of all sizes, from scrappy startups to big-shot enterprises.

It's used for:

• Boosting your app's rating by making review management a breeze.
• Spotting issues that keep popping up in feedback.
• Changing your strategy on the fly based on how users are feeling.

Features

Reputation.com has a bunch of features that make other online reputation monitoring tools look weak. Here's what makes it awesome:

• AI-Driven Sentiment Insights. The tool figures out the feelings behind reviews, so you know what people love or hate.
• Unified Dashboard for Reviews. See and manage reviews from every platform in one easy-to-use dashboard.
• Immediate Feedback Alerts. Get notified right away about new reviews, so you can respond fast and fix issues.
• Action-Oriented Analytics. Reputation.com turns data into insights you can actually use to make smarter choices.
• Dynamic Response Templates. Use pre-made templates or customize them for a personal touch.
• Competitor Review Analysis. See where rivals are messing up and use that intel to make your app better.
• Customizable Reports. Create detailed reports that are easy to understand and perfect for sharing with your team or bigwigs.
• Collaborative Workflow Features. Easily assign tasks and work together with your reputation management crew.

Pricing

Reputation.com's pricing scales based on what your app needs. Plans change depending on your team size, the features you want, and how many reviews you're dealing with.

• Starter Package gives you basic monitoring and sentiment tools. It starts at $200 per month for a single user. That's it.
• Growth Package steps it up with advanced insights, competitor comparisons, and multi-user access. Pricing starts at $500 per month. Not cheap, but you get what you pay for.
• Enterprise Package is for the big leagues. Unlimited users, API integration, and the fanciest analytics tools out there. Pricing is custom, but usually starts at $1,500 monthly. If you have to ask, you probably can't afford it.

Reputation.com lets you test drive the goods with a 14-day free trial. So you can see what it's all about before dropping any cash.

#Brand24

Image source.

Brand24 is a hardcore tool for keeping tabs on online mentions, reviews, and how users feel about your app. It doesn't just track your app's rep - it helps you do something about it.

What's the point? Speed and juicy insights. Brand24 spots bad reviews before they blow up and shows you trends you can use to make your app better. It's like a digital radar for all the chatter about your app.

This brand reputation monitoring software is perfect for app teams who want to watch app store mentions, social media buzz, and even news articles like a hawk.

Use it for stuff like:

• Catching negative mentions early so you can avoid a PR nightmare.
• Tracking user sentiment to figure out what updates to make.
• Scoping out competitors to find their weak spots.

Key Features

Brand24 is loaded with some pretty sweet features. Here's what caught my eye when I took it for a spin:

• Real-Time Mention Tracking. This bad boy works across app stores, forums, blogs, and social platforms. It doesn't miss a thing.
• Sentiment Analysis Powered by AI. It flags negative sentiment, so you can jump on issues before they bite you in the ass.
• Set alerts for specific keywords or phrases. Perfect for tracking shit like "app crash" or "login error."
• Discussion Volume Analysis. This shows spikes in mentions, so you can spot trends or dumpster fires.
• Competitor Benchmarking. See how your app stacks up against the competition in reviews, mentions, and user sentiment.
• Collaboration Features. Divvy up tasks to your team. Respond faster by splitting the work and keeping tabs on progress.

Pricing

Image source.

Brand24 has pricing that bends to your needs and the number of people using it.

• Individual Plan ($149/month) is for small-time monitoring. You can track up to 1 user and 3,000 mentions each month. It's bare-bones.
• Team Plan ($199/month) includes 3 users and up to 7,000 mentions monthly. A step up, but still pretty basic.
• Pro Plan ($299/month) supports 5 users and 12,000 mentions per month. Now we're talking.
• Enterprise Plan ($499/month) is for the big dogs. You can customize the features and limits to handle large-scale needs.

All the plans come with a 7-day free trial, so you can kick the tires without risking a dime. Plus, the pricing adjusts based on how many mentions you need to track. So, it works for any app, big or small.

#Mention

Image source.

Mention mentioned! Mention is the rep monitoring tool everyone's talking about for keeping an eye on what people are saying about your app. From social media chatter to app store reviews, Mention scoops it all up into one slick dashboard.

What's the big deal? Simplicity and accuracy. With real-time updates and AI-powered insights, Mention makes sure no feedback slips through the cracks. It's like having a virtual guard dog that never takes a break, helping you guard and boost your app's rep.

Mention works for everyone, from the little guys to the big shots. Whether you're tracking app store reviews, watching social mentions, or snooping on competitors, Mention's got your back.

Use it for stuff like:

• Tackling user complaints on social platforms.
• Tracking app-specific keywords to spot trends.
• Keeping tabs on competitors' reps for strategic insights.

Key Features

Here's why Mention is a big deal in the rep monitoring tool scene:

• Real-Time Alerts. Mention hits you up right away whenever your app or brand gets mentioned online. No waiting around.
• AI-Powered Sentiment Analysis. Mention's AI digs into mentions to figure out the vibe - good, bad, or meh.
• Cross-Platform Monitoring. Keep an eye on everything, from app stores to social media. No review or comment gets past Mention.
• Competitor Tracking. See how your app measures up and find the competition's weak spots.
• Comprehensive Reports. Make choices based on hard data. Export detailed reports to loop in your team.

Pricing

Image source.

Mention’s pricing model is flexible and user-friendly. Plans are based on the number of users, alerts, and features.

• Free Plan includes 1 user, 1 alert, and 1,000 mentions.
• Solo Plan is $49/month and includes 1 user, 3 alerts, and 5,000 mentions.
• Pro Plan is $99/month. It supports up to 10 alerts, 10,000 mentions, and 3 users.
• ProPlus Plan is $179/month. It is ideal for mid-sized teams and offers 20 alerts, 20,000 mentions, and up to 5 users.

Mention also offers a 14-day free trial, so you can test-drive the features before committing.

#Podium

Image source.

Podium redefines what reputation monitoring software can do. It’s not just a tool for tracking reviews — it’s a system designed to turn feedback into actionable insights, helping your app thrive in a competitive market.

• Identify and address negative feedback before it snowballs.
• Respond swiftly to reviews and show users you’re listening.
• Use detailed insights to refine your app and boost downloads.

Whether you’re launching your first app or managing a portfolio, Podium adapts to your needs.

Features

Here's what makes Podium stand out:

• AI-Driven Feedback Analysis. Podium's AI isn't just sorting reviews - it's spotting patterns and reading between the lines. It shows you exactly what's hitting the mark and what's falling flat.
• Review Requests. Automated and personalized requests nudge happy users to sing your praises at the perfect time.
• Review Management. Podium rounds up reviews from places like the App Store, Google Play, and social channels. It's your one-stop shop for handling them all.
• Analytics and Reports. Keep tabs on metrics like average ratings and feedback trends. That way, you can focus on the improvements your users really care about.
• Collaborative Workflows. Assign specific reviews to team members and keep an eye on their responses. No feedback gets left hanging.
• Two-Way Communication. Podium lets you chat with users via SMS. You can engage with them and sort out their issues on the spot.
• Customizable Alert Settings. Set up notifications for specific keywords or ratings. You'll always be in the loop about the feedback that matters most.

Pricing

Image source.

Podium’s pricing scales with your app and team, ensuring you only pay for what you need.

• Essentials Plan is $289/month. It offers core features like review management and messaging.
• Standard Plan is $449/month and includes advanced analytics and integrations.
• Professional Plan is $649/month. It is built for larger organizations and unlocks AI capabilities and enhanced team collaboration tools.

Podium offers a 14-day free trial so you can experience the full range of features before committing.

#Birdeye

Image source.

Birdeye—a reputation bodyguard for your app, working 24/7. It helps you keep tabs on reviews, clap back at feedback, and get inside your users' heads - all on steroids.

What's the big deal? Automation and insight. Birdeye makes sure you never miss a single review or trend, so you can put out fires before they tank your app's growth.

Who needs Birdeye? Anyone juggling a ton of platforms or growing like a weed. Use it for stuff like responding to user reviews and mining customer feedback for juicy insights.

Key Features

• AI-Powered Sentiment Analysis. Birdeye's AI digs into the feelings behind user feedback. It shows you exactly where you need to step up your game.
• Real-Time Review Notifications. Birdeye hits you up the second a review drops. You can tackle problems before they blow up.
• Multi-Platform Integration. Birdeye's got you covered on app stores, social media, and more. It doesn't miss a thing.
• Customizable Dashboards. Zero in on what matters most, whether it's specific apps or big-picture trends.
• Automated Responses. Pre-made templates keep your responses on-brand and polished. No more winging it.
• Competitor Benchmarking. Peek at your competitors' reviews. See what's working (and tanking) for them, and tweak your own game plan.
• Comprehensive Analytics. Keep tabs on trends, user sentiment, and app performance over time with crazy detailed reports.
• Review Request Campaigns. Turn users into hype machines. Birdeye lets you hit them up for reviews directly, boosting your app's street cred.

Pricing

Image source.

Birdeye offers flexible pricing plans based on user count, features, and app needs. Here’s the breakdown:

• Starter Plan is $299/month. It includes basic review monitoring, notifications, and AI sentiment analysis.
• Professional Plan is $399/month. It adds custom dashboards, review campaigns, and competitor tracking.

Birdeye offers a 14-day free trial, so you can test it risk-free. This tool combines powerful reputation monitoring tools with intuitive design and AI smarts.

#FAQs on reputation monitoring tools

What are online reputation monitoring tools?

Online reputation monitoring tools help businesses track and manage their online presence. They scan platforms like social media, review sites, forums, and news articles to identify mentions of your brand. This allows you to respond to feedback, manage crises, and maintain a positive brand image.

How do you monitor reputation?

Use tools like AppFollow to track app mentions across social media, forums, and blogs. Set up alerts for your app's name, keywords, and competitors to get real-time updates.

How to monitor reviews?

Use platforms like AppFollow to collect reviews from app stores. Analyze feedback with sentiment analysis features and respond directly to user comments within the tool.

How do online reputation monitoring tools benefit businesses?

These tools provide insights into customer sentiment, help improve customer service by addressing complaints promptly, and prevent negative reviews from damaging your reputation. They also support brand growth by highlighting positive mentions and trends in public perception.

What features should I look for in an online reputation monitoring tool?

Key features include real-time alerts for brand mentions, sentiment analysis, multi-platform monitoring, and detailed reporting. Integration with customer service tools and the ability to track competitors’ reputations can also enhance your brand strategy.

Read also:

• An Ultimate Guide to Growing Google Play Store Rating of Your App in 2025
• Maximize App Store Ratings with Ranking History Insights in 2025
• App Ratings and ASO: 5 Reasons High Ratings Impact Success
• Understanding App Ratings: Why It Matters for App Success
• How to spot and report fake reviews on Google & App Store: step-by-step guide