[Recording] The art of creating an exceptional global user experience
Competition in the mobile market is only getting fiercer. With more choices and higher expectations, users are switching apps if their experience is unsatisfactory. They expect a level of personalization and to be listened to when leaving a complaint or feedback. But most of all, they expect companies to communicate in the language they use to communicate.
This is a huge consideration when considering a global strategy — how do you provide a consistent experience across regions?
In this webinar, we dive into how you can create exceptional user experiences worldwide, and increase user satisfaction while making the most out of feedback, wherever it's from.
- How to provide a best-in class, localized app user experience
- Cost-effective methods in scaling your app globally
- Implementing automation without impacting CSAT or user retention
- Considering regional differences in communicating and educating on them
Kamma Luise Rodian
Product Marketing Manager at AppFollow
Director, Customer Success at Helpshift
Technology and Sales Director at Kantan AI