Better reputation
of your shopping app

Optimize review management, gain valuable insights, and improve customer service.

Better reputation<br>of your shopping app

Benchmarks of review management in Shopping category

Benchmarks of review management in Shopping category

How top 10 apps in Shopping category reply to app reviews:

Avg total reply rate: 37%
Avg reply rate to featured reviews: 27%
Avg reply rate to negative reviews: 50%

The only service you need to monitor and manage your
mobile app reviews

Analyze and monitor iOS, Android, and Amazon reviews in one dashboard.

Gather product insights from reviews, analyze parameters such as: country, sentiment, language, app version, and more.

Respond to app reviews in 1 click directly in our dashboard.

Delegate routine to AI
with Review Management Automation

Delegate routine to AI<br>with Review Management Automation
Set up auto-replies to address typical reviews.
Catalogue crucial reviews (f.e. bugs, feature requests, etc) with auto-tags.
Get rid of inappropriate reviews with auto-report-a-concern. Track how many inappropriate reviews you removed.
Save hours with auto-translation of reviews from any language.
Create templates for replies to always keep your brand voice.

Discover ways to increase your average rating

Discover ways to increase your average rating
User feedback splitted in categories: see the most mentioned issues and solve them before your users churns.
Find growth opportunities in competitor reviews.
Set up email reports to always be aware of the changes in your ratings and reviews at a glance.
Monitor efficiency of your response strategy and its influence on app rating.

We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization.

Customer Support Team G5 Entertainment

As a mobile games publisher managing over 100 games across app stores, AppFollow has changed the way we engage with our players. Their AI-powered review reply automation has streamlined the process of managing thousands of player reviews, saving us significant time while ensuring fast, high-quality engagement with our community.

Ofer Regev Product Manager at Supersonic/Unity

The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time.

Miyuki Barsk Mobile Products Customer Support Lead at Opera

AI is reshaping the world of investing, enabling us to deliver better tools and a more personalized experience. It allows us to analyze feedback in real-time so we can continually optimize our offering.

Hanan Mishurin Digital Platforms Team Lead at eToro

In the streaming space, user expectations evolve as fast as content trends. What worked yesterday might spark complaints today. AppFollow helps us stay ahead by surfacing sentiment shifts in real time, allowing us to adapt before small issues become unsubscribe-worthy.

Natalia Numa Product Success Manager at NBCUniversal

Try AppFollow for your shopping app today