by fixing their issues before they affect your app performance
Use Semantic Analysis to get a deeper understanding of how your users feel about your app and change their attitude over time
Reply to iOS and Android reviews directly in AppFollow, Slack, Zendesk, Salesforce or other integrations without being redirected to app stores (mobile team management)
Analyze the historical change of user reviews with best app for reputation management. See if users change their reviews or delete them and how it affects your mobile app rating
Assign reviews to be sent to a responsible team – bugs sent to developers, complaints to a customer support team, and feedback to your product owners (mobile process management)
That reinforced the customers’ loyalty and satisfaction
More active users growing the community
As the result of support team addressing every user complain
Having a customer-obsessed approach & mobile team management is essential to beat competitors and outperform them in app stores
Experience of other users is a crucial point in decision-making regarding downloading your app
Fixing user issues increases app rating and conversion-to-install rates and helps you get to the Top Charts
Navigate reviews is crucial to maintain loyal users and sales, even after winning the market
Solve user issues before it turns into a problem
Respond to reviews in one click without redirection to app stores
Turn user feedback into functional insights with semantic analysis
Get instant alerts about a query and when your users are not satisfied
Monitor app reviews of your competitors and know their users better than they do
Customer Support Agents to receive mobile user reviews and react in seconds right in their help desk service
Customer Support Managers to track their team performance, overall customer experience and requests
Product managers, developers, marketers — all your teammates will stay in the know
Monitoring what users think of your and your competitors’ app is a must for app success
Learn how users rate your app and use those insights to get to the Top Charts in the App Store and Google Play Store
Use Semantic Analysis to monitor the most used words, and scrutinize how users feel about your app and change their attitude over time
Be aware of ratings and reviews that were updated by returning users, and see if they increase or decrease the original ratings and reviews
See what users like and dislike about your competitors’ apps to know what features are the most popular and adjust your product roadmap
”AppFollow is an amazing service and has a wonderful team! Their tools have allowed us to greatly streamline our app review management workflow and give us much greater visibility into overall customer sentiment.”
”Absolutely love AppFollow. This is exactly what I needed to take our customer service to the next level. The sheer number of integrations that they already have available is impressive.”
”AppFollow allows us to stay connected to our customers. Feedback from users all around the world is automatically translated and pushed to our Slack channel, for easy sharing with all team members.”
”We support 300+ apps and it was very important to find a convenient way to work with reviews and support our users. AppFollow is great in these terms. Considering how many apps we have to serve, Slack alerts is a killer feature.”
”We use AppFollow to track our app rankings and keyword positions in App Store and Google Play. The service is just great and I like the option to automate all the reports and send them to our Slack channels.”
”AppFollow makes my life easier providing system to manage team of specialist responsible for app reviews. It's Slack integration keeps me up to date without hassle.”
”AppFollow was the first ASO service that really fulfilled my needs as an ASO specialist. I'm always eagering about their new cool features!”
”AppFollow is a very useful service for us. It helps to simplify and automate the work with keywords and reviews. It helps to track the ASO strategy of our competitors.”
Reviews are the driving factor behind a decision to install your app. Question is, how do you increase your app revenue with reviews? Take a peek at this article to learn more.
App Store and Google Play reviews are a valuable channel of communication with users. We gathered strategies on how to respond to iOS, Android and other app store reviews and how can it increase user engagement.
How to work with reviews in e-commerce, including how users differ from country to country, how to respond to feedback in app stores, and how to automate the process when you handle a thousand reviews a day.
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How to respond to the App Store (iPhone) reviews and Google Play (Android) reviews to increase user loyalty and app installs. What are the strategies and outcomes for companies of different sizes. Reply to reviews in 2020.