Receive reviews and respond to them not leaving your favourite services like Slack, Zendesk, Helpshift, Discord and 30 more. Use auto translation to and from 31 languages to understand every single review.
Analyze the historical change of user reviews. See if users change their reviews or delete them and how it affects your app or game rating.
Track reviews that affect your app rating the most — featured or negative ones — fix user problems to get to the Top Charts.
Choose what reviews to receive — negative, positive or all — the moment they were left, daily, weekly or monthly as messages or reports in Slack and email.
Analyze reviews by an app, country, language, rating, user, status, device type simply by choosing the right filter.
Use Semantic Analysis to get a deeper understanding of how your users feel about your app, monitor the most used words and change of users’ attitude over time.
Set up reports with reviews about bugs to be sent to developers, complaints to a customer support team, and feedback to your product owners.
Respond to reviews faster with custom templates for the most common issues.
See what users think of your competitors’ apps and games, what issues there are, what features they like the most and adjust your product roadmap.
Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews, and sales directly in your AppFollow account. Handy, right?
”AppFollow is an amazing service and has a wonderful team! Their tools have allowed us to greatly streamline our app review management workflow and give us much greater visibility into overall customer sentiment.”
”Absolutely love AppFollow. This is exactly what I needed to take our customer service to the next level. The sheer number of integrations that they already have available is impressive.”
”AppFollow allows us to stay connected to our customers. Feedback from users all around the world is automatically translated and pushed to our Slack channel, for easy sharing with all team members.”
”We support 300+ apps and it was very important to find a convenient way to work with reviews and support our users. AppFollow is great in these terms. Considering how many apps we have to serve, Slack alerts is a killer feature.”
”We use AppFollow to track our app rankings and keyword positions in App Store and Google Play. The service is just great and I like the option to automate all the reports and send them to our Slack channels.”
”AppFollow makes my life easier providing system to manage team of specialist responsible for app reviews. It's Slack integration keeps me up to date without hassle.”
”AppFollow was the first ASO service that really fulfilled my needs as an ASO specialist. I'm always eagering about their new cool features!”
”AppFollow is a very useful service for us. It helps to simplify and automate the work with keywords and reviews. It helps to track the ASO strategy of our competitors.”
In the meanwhile, check latest insights
on mobile business
Report offensive reviews from AppFollow and Zendesk, Amazon questions and Featured Reviews support, export your downloads and revenue data, and more.
At AppFollow we gathered the data about the most downloaded apps and games in the US in different Google Play categories between December 1, 2019 and December 31, 2019 using Top Charts Rankings tool.