Reviews from App Store, Google Play, and Amazon are all gathered in one dashboard for quicker analysis and management.
Analyze reviews by sentiment, app version, country, language and more to find patterns and insights for improving your product.
Respond to iOS, Android, and Amazon reviews right in AppFollow without any redirection to app stores.
Auto-replies for responding to repetitive reviews.
Auto-tags to sort reviews about bugs, feature requests and more.
Auto-report a concern to manage and monitor deletion of unfair reviews.
Auto-translation for understanding customer feedback in any language on the fly.
Custom response templates to meet your needs and company voice.
Discover frequently mentioned problems and trends from user feedback to fix problems before it’s too late.
Monitor competitors’ reviews to find their weaknesses and turn them into your strengths.
Receive regular email reports on ratings and reviews dynamics to be always in the know with no efforts made.
Track how your responses to reviews affect app rating.
Receive reviews in Zendesk, Slack, Helpshift, Salesforce and 33 other services.
Filter reviews to receive: all, only negative, only positive, country and app-specific.
Respond to app reviews directly in the integrated service.
Our clients decrease their first response time on average by 50%.
850% is the estimated ROI from using our Rating & Review Management Tool.
0.8 is the average increase of app rating when our clients start working with user reviews.
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
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More than 30 new features, a completely new website, and a freshened-up private area — that’s what expects you in AppFollow 6.0.
PicsArt’s Team Lead at User Success Team shared with us how they support users in 30 languages across iOS, Android, Windows apps, and a web platform keeping their CSAT at over 80%.