Monitor in one place what users think about your app across different countries and the most popular app stores. We gather app and game reviews from App Store, Google Play, Amazon, Microsoft Store, and Mac App Store.
Reply to App Store, Google Play and Mac App Store reviews without leaving Microsoft Teams. Address your users’ needs faster, as review replies are published directly from Microsoft Teams channels.
Get only the reviews that matter to you, filtered by rating, length, or specific language.
Take care of updates: get notifications when users change their reviews, and reply to them instantly.
Regardless of the language your users speak, we will translate all reviews into your preferred language. Put all your effort into making your users happy without struggling to understand what they’ve written.
Simply by adding your Amazon products to your account, you can follow and analyze their ratings, reviews, and sales directly in your Microsoft Teams account. Handy, right?
We have two different ways for you to use AppFollow with Microsoft Teams:
You can install the Review Monitor app, or set up the integration via Microsoft Teams Webhook URL. What’s the difference?
When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
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