Use AppFollow to improve your game ASO and rating, increase user retention and monitor game analytics in Slack, Discord, Helpshift, Zendesk and more.
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When we started replying to reviews from the app stores, only one agent was responding from App Store Connect and Google Play Console. We soon realized that it’s unrealistic to speed up the response time with this setup, and we switched to the Zendesk app by AppFollow. Since then we’ve grown our support team to 40 agents and can cover reviews from all the app stores right in Zendesk.
AppFollow’s tools are effective at saving time! It only took three days to increase the number of processed reviews by 2.3 times. We were able to reduce the number of mouse clicks and now have more time to work with critical feedback: updated and featured reviews.
Being able to automatically send out responses greatly cuts down on hours needed for agents to respond to these reviews. Having folders with multiple responses makes it easy for us to not sound repetitive or robotic in our replies.
Flexible tool that meets the needs of ASO, Product, and Support. I think it's great that AppFollow combines different areas of your app, so that different teams can share a single tool and data.
Our goal is to reply to reviews in such a way that potential clients say, “These Joom guys are nice, friendly people! They’re going to help me when I’m in trouble.” AppFollow’s integration with Helpshift helps us do this.
The best tool for tracking and responding to reviews. AppFollow makes it far easier to track what customers think about your mobile apps and leave as reviews. We quickly track reviews on our product and answer users to help to resolve their issues. We love a very personal approach from the AppFollow team - all our requirements were 100% fulfilled.
AppFollow helps us to interact with customers in a faster, easier and simpler way comparing to store consoles. After 6 months of using the platform, we’ve seen a great success with estimated ROI of 850%.
We’ve been using AppFollow for 3 years now and love it for the App Store/Play Store integration into Help Scout. As a company, we value our customers feedback and being able to reply to reviews directly from Help Scout has been a GAMECHANGER! Having different saved replies and integrating Review tags into our support email tags has been amazing.
Find keywords that work the best for you. Get keyword suggestions and quality scores for each keyword.
Be notified when you or your competitor gets featured in App Store or becomes the Game of the Day, one day in advance.
Analyze competitors ’ keywords and their ASO strategy to become better.
Benchmark your ASO strategy against industry leaders.
Preview your game page in the App Store before publishing it.
Get user reviews from Alpha and Beta versions of your game in Slack.
Analyze your game’s sales with an automated Sales Report sent to your Slack or email.
Receive reports about Top Charts rankings, keywords, reviews, rating changes and featured breakdown in Slack and email.
Monitor user’s reaction to your competitor’s games and adjust your road map accordingly.
Monitor and analyze user’s reaction when launching new features worldwide.
Receive reviews that matter: all, only positive, or only negative ones. You won’t miss bugs or feature requests anymore.
Reply to app reviews immediately from Slack, Zendesk, Helpshift, Discord. Don’t leave the services you love.
Collect, analyze and manage user reviews from any country in any language: we translate them automatically.
Filter reviews to fix your user’s pain faster: sort and export reviews by game, country, rating or likes, and create custom tags.
Track app reviews historical changes: see when your users changed their reviews or ratings or deleted it.
Use reviews analytics & semantic analysis to have a full picture of your players’ mood and analyze issues in bulk.
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