App Reviews integration with Freshdesk

Receive app & game reviews and reply to them without leaving Freshdesk.
App Store, Google Play, Mac App Store and Microsoft Store.

Manage all your app or game reviews from one place

Receive all reviews that matter. Choose if you wish to receive all, only negative or only positive ones.

Reply to them directly in your Freshdesk account. No more redirection to app stores.

Track all information about reviews in Freshdesk tickets: app version, country, language, time stamp.

Receive reviews from any country in your preferred language: they all are translated automatically.

Add tags or to-do tasks to each review for a faster and more convenient search.

See if your users changed their mind and updated a rating or a review: an updated one will appear as a new ticket marked ~[UPD~] showing the old one in the same thread.

Track your team efficiency

Monitor how your teams are managing reviews right on Freshdesk dashboard.

See if every problem was solved and your users are happy, how quickly each review is replied to and who of your team does it the best.

Assign reviews to a specific team member automatically: never let your customer support miss any negative review and your QA engineers — app bugs.

Supported stores

The Freshdesk AppFollow integration supports app and game reviews from App Store, Google Play, Mac App Store, Microsoft Store and Amazon Store.

Learn how to set up the integration here.

We've seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization.
Customer Support Team G5 Entertainment
As a mobile games publisher managing over 100 games across app stores, AppFollow has changed the way we engage with our players. Their AI-powered review reply automation has streamlined the process of managing thousands of player reviews, saving us significant time while ensuring fast, high-quality engagement with our community.
Ofer Regev Product Manager at Supersonic/Unity
The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time.
Miyuki Barsk Mobile Products Customer Support Lead at Opera
AI is reshaping the world of investing, enabling us to deliver better tools and a more personalized experience. It allows us to analyze feedback in real-time so we can continually optimize our offering.
Hanan Mishurin Digital Platforms Team Lead at eToro