AppFollow vs Appfigures

One place to aggregate, analyze, and handle reviews
from the App Store, Google Play, Trustpilot and more.

AppFollow vs Appfigures Comparison table

Trusted by top companies and 1M+ apps

AppFollow is the only service that automates review management
and builds rapport with millions of users

Respond to all app reviews in one place

Respond to all app reviews in one place

Aggregate reviews from any store and reply to them in a tool specifically designed for app reviews. Integrate with the services you already use: Zendesk, Slack, Salesforce, API, and 20 more.

Automate review processing

Automate review processing

Create templates and custom rules to reply to reviews automatically at scale. Track issues specific to your business and classify user feedback with minimal effort.

Gain insights with our ML solution

Gain insights with our ML solution

Instantly extract critical user feedback to take timely actions. Identify competitors’ pain points to adjust your product roadmap.

We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization.

Customer Support Team G5 Entertainment

As a mobile games publisher managing over 100 games across app stores, AppFollow has changed the way we engage with our players. Their AI-powered review reply automation has streamlined the process of managing thousands of player reviews, saving us significant time while ensuring fast, high-quality engagement with our community.

Ofer Regev Product Manager at Supersonic/Unity

The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time.

Miyuki Barsk Mobile Products Customer Support Lead at Opera

AI is reshaping the world of investing, enabling us to deliver better tools and a more personalized experience. It allows us to analyze feedback in real-time so we can continually optimize our offering.

Hanan Mishurin Digital Platforms Team Lead at eToro

In the streaming space, user expectations evolve as fast as content trends. What worked yesterday might spark complaints today. AppFollow helps us stay ahead by surfacing sentiment shifts in real time, allowing us to adapt before small issues become unsubscribe-worthy.

Natalia Numa Product Success Manager at NBCUniversal
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You will benefit from AppFollow if

you struggle to process your current volume of reviews manually;
you need to streamline review management for multiple apps and platforms;
you need to share customer feedback insights across product, marketing, and support teams;
you are looking for ways to hit your customer service KPIs: Avg. Response Time, CSAT, Ticket Handle Time, Reply Effect on Rating;
you wish to integrate mobile review management in your current support workflow.
AppFollow
Organic UA Analytics
ASO & Organic Dashboard

All the major KPIs and Metrics on one page

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Search Visibility Analysis

Easily evaluate ASO efforts and see how good your app is visible in search results

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App Reputation Index

Quick overview of your app’s current state, including search optimization and Ratings & Reviews

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All Ranked Keywords

Explore all keywords that any app is ranking for in any country with current positions

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Downloads by Keyword

Find the most valuable keywords that bring you traffic and the brand impact on downloads

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Compare Apps

Quickly compare your app’s size, ratings, chart positions and find out the growth points

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Featured apps notifications

Get notified every time your app is about to be featured in the Store to be ready for new downloads

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Keyword Research
Keyword Popularity & Difficulty

Filter the keywords for your next update to find the best ones and claim #1 position

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Keyword Recommendations

Use the most relevant keywords for your app, without any manual research and brainstorming

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Keyword Spy

Find out what keywords your competitors are using

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Keyword Popularity Trends

Catch the keyword trends before your rivals do to secure the #1 position

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Branded and Non-branded Keywords

Uncover if the selected keyword is referencing the specific brand, even if it’s not well-known

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* Comparison data is based on the analysis made in Q3, 2020
AppFollow
Reviews processing & analysis
Reply to reviews
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Integrations
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Review reports
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Reply stats
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Agents’ KPIs
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API
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Voice of the Customer (VoC)
ML-based review classification
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Sentiment Analysis
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Phrase analysis
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Automation
Auto-replies
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Auto-tagging
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Auto-translation
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Report a concern
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Custom alerts
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* Comparison data is based on the analysis made in Q3, 2020
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Automate review management with AppFollow today