What can I do with Trustpilot inside AppFollow?

Reply to reviews without switching tabs, automate responses with rules, get AI summaries and sentiment, group by topics, and push reviews into your existing support stack.

How do I connect my Trustpilot account?

Add your Trustpilot business account in AppFollow and choose the profiles you want to manage. Connection takes a few guided steps, and you’ll see reviews populate in your workspace.

Can I reply to Trustpilot reviews directly from AppFollow?

Yes. Publish replies from the same inbox you use for app stores. Your reply is posted to Trustpilot while AppFollow tracks reply time and status.

How does this differ from using Trustpilot alone?

AppFollow gives you one workspace for Trustpilot + app stores, AI-powered analysis, cross-platform automation, and deep integrations with your support and comms tools.

How to search Trustpilot reviews?

Connect your Trustpilot profile(s) and search in AppFollow: by keyword, rating, language, date, product tag, or AI topic. Save views (e.g., “Delivery issues, UK, last 30 days”) and share them with Support/Product/Marketing. Set alerts in Slack/Teams when keywords pop up.

Can companies remove bad Trustpilot reviews?

No one (including AppFollow) can delete a compliant review. In AppFollow you can: auto-route low-star reviews to your help desk, reply with templates/approvals, track edits/updates, and quickly flag non-compliant reviews for Trustpilot to investigate — all without leaving your workflow.

How do I download all Trustpilot reviews?

Filter what you need in AppFollow (or select “All”), then export to CSV with rating, language, tags, AI topic, sentiment, and reply status. Prefer systems over spreadsheets? Push reviews to Zendesk/Salesforce or send to BI for deeper analysis.

Compare AppFollow to Birdeye

"We’ve seen a 24% reduction in time spent on repetitive tasks since integrating AI into our user communication flow. Automated responses and faster feedback analysis have improved both efficiency and personalization."

Customer Support Team at G5 Entertainment

"The AI-generated replies and one-click improvements in AppFollow have impressed our agents a lot. They surely appreciate the function, as it allows them to work more efficiently and handle a greater number of tickets in their allocated time."

Miyuki Barsk, Mobile Products Customer Support Lead at Opera

"Using automation helps us reply faster to customers and still give personal help with tough issues. We are committed to improving our AI to offer the best service in banking."

Nkoebe Motlhajoa, Social Media Manager at Standard Bank South Africa

"AppFollow automatically organizes actionable insights for us right away, with little time or resources on our side needed."

Lauren Wade, Head of Community Management at Kolibri Games

AppFollow focuses on review management and customer relationship automation, while Apptweak specializes in ASO research and keyword intelligence. AppFollow helps you respond to reviews automatically and manage customer support workflows. AppTweak provides advanced keyword research, competitor ASO analysis, and market intelligence for app store optimization. Think of it as customer operations vs ASO strategy.

AppTweak has a 30+ million keyword database with sophisticated ASO intelligence - that's their specialty. AppFollow provides advanced ASO monitoring and competitor tracking, but our strength is in automating customer feedback workflows, less so keyword research.

App Tweak has review management features with AI suggestions, but it's not their main focus. Their review tools are more basic compared to AppFollow's complete automation workflows. AppFollow's AI handles automated responses, team collaboration, advanced auto-tagging, and complete review workflow automation. If managing customer feedback is a priority, AppFollow is purpose-built for that.

AppFollow starts at $139/month with a free plan available, making it more accessible for smaller teams. AppTweak pricing begins at $79/month for their essential plan. For teams primarily focused on customer support and review management rather than advanced ASO research, AppFollow provides better value for the core features most teams use daily.

AppFollow vs. Birdeye

85% of teams see faster response times in week one

Teams handle 3x more reviews without hiring more people

$50K saved annually with automation and AI on average

Why teams switch from analytics to action

Built for teams, not just analysts

FAQ

What's the main difference between AppFollow and AppTweak?

Can AppFollow provide the same ASO insights as the AppTweak ASO tool?

Does AppTweak offer automated review management like AppFollow?

Which platform is more cost-effective for small teams comparing AppTweak pricing?